Programme Manager : Old Mutual Rewards & New Ventures at Old Mutual South Africa

Key Result Areas

• Drive culture change towards agility and servant leadership within team and across broader delivery organisation.
• Coach and guide the team and organisation on how to use Agile/Scrum/SAFe practices and values to delight customers.
• Coach and guide the team on self-organising to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assess the agile maturity of the team and organisation and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organisation.
• Facilitate the team for better creativity and tries to improve the efficiency of the team.
• Create visibility of work at team and programme level to optimise value
• Work with the team and assist product owners to refine the product backlogs.
• Facilitate work estimation and ensure support the team in owning the “how” with product owner and other stakeholders informing the “what”.
• Work with the team to execute the backlog as per priority of product owner.
• Work with the product owner to ensure that prioritised work is substantiated with expected benefits and value and that delivery of the solution incorporates/promotes tracking of value.
• Produce meaningful metrics to assist the teams and provide support on how to interpret the metrics and take the correct course.
• Produce executive program reports on progress, performance, risks and provide proposals to mitigate risks
• Analyse a situation, apply critical thinking, and organise the teams around a solution by guiding the conversations with the Scrum Master and teams as required.
• Ensure observance of DoD (Definition of done).
• Increase team efficiency, motivate team and advocate for changes that will ensure quality and timeliness.
• Manage impediments to ensure avoid impact on the programme deliveries.
• Elevate and expose delivery challenges to the leadership team and propose resolutions.
• Ensure that deployments and release into production are planned and executed with relevant change controls to manage risk.
• Manage, create, and communicate clear timelines for programme increments and iterations.
• Facilitate planning activities at a programme level and ensure the teams are prepared for all ceremonies.
• Clearly articulate and communicate team planning objectives and ensure team visibility, transparency and understanding.
• Where necessary coach leaders, teams, and scrum masters in agile practices and mind-sets to remove team blockers and resolve team dependencies.
• Collaborate with Product and Solution Management, Product Owners, Product Managers, delivery teams and other stakeholders to ensure strategy alignment and execution.
• Measure and manage delivery against programme plan and commitments: o Quality. o Time to market. o Team engagement. o Business and customer outcomes o Customer engagement and satisfaction
• Work with team to arrange and conduct daily stand-up meetings, and retrospective meetings
• Organise and facilitate regular synchronization sessions to ensure awareness and alignment across deliveries
• Organise and facilitate the sprint/iteration planning meeting with the team.
• Organise and facilitate demos, showcases and feedback sessions to ensure that teams share a holistic delivery comprising feature delivery, customer value and tracking against agreed targets and business outcomes.

Role Requirement

• Relevant tertiary qualification or equivalent in Business, Commerce, Computer Science, Engineering or Information Systems. 
• Minimum 6 years of experience in complex project and program management roles with at least with 3 years leading Scrum teams.
• In-depth knowledge and experience in Agile/Scrum/Scaled Agile Framework (SAFe).
• Certification as a Scrum Master Certified SAFe® Advanced Scrum Master or Advanced Certified Scrum Master (A-CSM) or Certified Scrum Professional (CSP) desirable.
• Knowledge of Kanban/Lean desirable.
• Knowledge and experience in using tracking and collaboration tools such as Jira and Microsoft TFS
• Experience running and facilitating core meetings and activities such as PI planning, sync sessions, demos and retros.
• Loyalty and Financial services experience preferred
• Proven track record of stakeholder and relationship management
• Passion for customers
• Strong stakeholder management, negotiation, communication and interpersonal skills.

Closing Date: 11th, March 2022