Project Administrator (Corporate Education) at Regenesys Business School

Job Summary:

• The role of the Project Administration function is to assist project managers and teams by providing a framework for them to operate within. The framework typically includes processes, standards, getting the correct information, liaising and communication as well as to co-ordinate project resources such as people, information, rooms and equipment.
• The Project Administration function usually employs experienced project practitioners, who have a thorough understanding of the way projects have to be run to be successful.

Job Requirements:

• Customer and Personal Service — Knowledge of principles and processes for providing student and personal services. This includes student needs assessment, meeting quality standards for services, and evaluation of student satisfaction.
• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

Skills:

• Active Listening and learning
• Speaking
• Coordination
• Social Perceptiveness
• Critical Thinking
• Management of Personnel Resources
• Judgment and Decision Making
• Monitoring
• Negotiation
• Reading Comprehension
• Monitoring
• Report writing
• Time Management

Responsibilities:

• Resolve student complaints or answer queries regarding all issues concerning the students.
• Supervise the work of office, administrative, or customer service to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Provide students with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Discuss performance problems with students to identify causes and issues and to work on resolving problems.
• Train or instruct students for training to be provided.
• Evaluate student performance and conformance to regulations and recommend appropriate personnel action.
• Confer with parents and staff to discuss educational activities and policies, and students’ behavioral or learning problems.
• Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
• Determine the scope of educational program offerings, and prepare drafts of program schedules and descriptions, to estimate student and facility requirements