Latest Jobs at B&M Analysts

What is the role?

We are looking for an enthusiastic and highly organised person to support our Skills Development team. This role is central to the team’s ability to deliver great skills development projects to clients on time and budget while minimising stress in the process. The role is also the first line of engagement with clients and therefore crucial in driving client engagement and satisfaction. This role represents a genuine opportunity to learn and contribute to meaningful change in South Africa.

What will you be doing?

• Create and sustain good relationships with clients and other relevant stakeholders.
• Set and record own priorities on a weekly basis and support the setting and realisation of the teams’ weekly priorities using tools provided.
• Proof and send out invitations to online and in-person industry events and programmes and drive, monitor and report attendance.
• Set up sessions on online meeting platforms such as Zoom and Microsoft Teams, creating and running polls during sessions and providing back-up to session facilitators.
• Drive programmatic uptake and engagement with clients in support of programme outcomes and deliverable achievement
• Take charge of in-person events, including sourcing venue, catering, facilities, etc. in line with budget allowance and ensuring everything runs smoothly on the day.
• Receive, record, and respond to client queries and service enquiries across multiple platforms (email, whatsapp, website, e-learning platforms, and CRM ticketing systems) as per standard operating procedures.
• Track time and expenditure on projects against plan, capture data into project management tools and generate reports for the team and invoices for our clients.
• Ensure all documentation is complete, current, and stored appropriately on our internal and/or client-facing Sharepoint systems.
• Identify, suggest and pursue opportunities to improve project coordination and administration processes.
• Make travel arrangements (both local and international) for team members and clients.
• Identify and undertake other ad hoc administrative tasks as may be necessary for effective functioning of the team.

Who are you?

• You are an outgoing person with excellent language and communication skills – you have no problem picking up the phone and calling a stranger to move forward with a task.
• You are socially adaptable – the ability and desire to engage with people from different socioeconomic backgrounds and in different environments, from boardroom to factory.
• You are comfortable in a fast-paced work environment and have excellent time management skills to organise and prioritise tasks to meet multiple deadlines without feeling overwhelmed.
• You are tech savvy, not only having good working knowledge of MS Outlook, Teams, Word, PowerPoint and Excel, but also comfortable exploring new software solutions that make work easier, quicker or better.
• You have strong attention to detail – nothing wrong with a healthy dose of OCD.
• You are comfortable with digital documentation management, storage and sharing.

Essential Requirements

• Tertiary qualification (diploma or degree) in business administration or similar.
• Minimum 2 years business administration experience.
• Demonstrable working knowledge of MS Office Suite and online engagement platforms such as MS Teams and Zoom.
• Demonstrable knowledge of Excel functionality for data processing

Beneficial

• Experience in consulting environment with project-based work and time-based billing
• Experience setting up and running large scale online and/or in-person events
• Experience administrating e-learning platforms
• Experience with online administrative, project management and CRM systems