Project Engineer at Hexagon Asset Lifecycle Intelligence

Purpose of Position:

• To have a strong and broad high-level knowledge of the mining systems deployed.
• To be a point of escalation for technical issues that the team raise as they are working on projects and to work through the escalation process to seek resolution to problems outside of the responsibility of the Project Engineers and other technical staff.
• To work with Project Managers to ensure the efficient deployment of mining systems on time and within budget.
• To ensure that the deployment of systems and products is carried out as efficiently as possible.

Major Areas of Responsibility:

• Actively work on product/project deployment of complex mining solutions in a hands-on manner
• Support and maintain software.
• Deliver bespoke customization as required.
• Troubleshoot system issues.
• Own and implement customer system configurations.
• Implement system customizations using scripting tools.
• Participate in onsite system installation efforts.
• Undertake complex problem-solving involving multiple integrated systems.
• To ensure that relevant stakeholders are aware of the product's risks and issues and the technical solutions being deployed to customer sites.
• Escalating critical issues requires other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting teams' representatives.
• Maintain technical knowledge of the current and upcoming product offerings.
• Maintain knowledge of current, new and evolving strategies and technologies about systems support through appropriate industry links and professional memberships.
• Regular reporting of current project issues, including updates on status and resolution methods
• Utilizing relationships developed with customers and other contacts to advise the Mining Services Team of potential issues affecting customers as well as other opportunities for Hexagon Mining
• Work collaboratively with the sales team in a pre-sale capacity (e.g., attending/leading technical presentations)
• Representing Hexagon Mining in a helpful, professional and courteous manner at all times
• Maintain, enhance and adhere to Hexagon documentation and reporting standards, systems and processes.
• Compliance with Hexagon Mining’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others.
• Other duties as required from time to time.

Knowledge and Experience - Required:

• Strong prioritizing and time management skills.
• Well-developed communication skills, both verbal and written.
• Ability to form strong relationships with customers and represent the company professionally.
• Ability to set and meet the team and individual goals and deadlines.
• Ability to resolve technical and complex issues.
• Ability to rapidly grasp technical solutions, concepts and products.
• Maintaining and supporting Linux/Unix environments.
• Developing or supporting open-source software.
• Setup and support of relational databases.
• The desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible.
• Bachelor’s degree or foreign degree equivalent in Engineering (Computer / Mining / Electrical / Electronic), Computer Science, or a related field.
• 3 years previous Mining Industry experience of progressive experience in job offered, or as a software engineer, software consultant, mining engineer, or related occupational title.
• Fluency in English and French.
• Experience in Postgres, SQLite, SQL Server, LINUX, LINUX shell scripting, Ubuntu.
• Previous experience working remote teams (Highly Desirable).