Project Management Coordinator at SHL

Job Description    

• The Managed Services PM Coordinator will oversee assisting our project managers in organizing our ongoing large projects, as well as handle smaller projects to start to gain knowledge and understanding of the project management framework. This involves monitoring project plans, schedules, budgets, and expenditures, organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner.
• The role will require interaction with various internal SHL functions to deliver and support project requirements that meet customer expectations.
• To be successful as a PM Coordinator, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Outlook, Word and Excel, and have exceptional verbal, written, and presentation skills.
• There may sometimes be a need to work different shift patterns, and on Bank Holidays to support business. Providing weekend support when required.

Key Accountabilities:

• Maintaining and monitoring project plans, project schedules, budgets, and expenditures.
• Organizing, attending, and participating in stakeholder meetings.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for meetings.
• Ensuring project deadlines are met.
• Determining project changes.
• Providing administrative support as needed.
• Undertaking project tasks as required.
• Developing project strategies.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Chair and facilitate meetings where appropriate and distribute minutes to all project team members.
• Required Skills and Experience:
• You might be a school leaver or a graduate looking for your first role in a customer service/business environment or a career change from an alternative industry e.g. retail, into a business environment.
• Strong presentation skills on the telephone and online; ability to engage audiences and respond effectively to questions
• Intellectual curiosity and dedication to mastering complex terrain; fast learner
• Superior communication and organisational skills
• Ability to work both independently and with a team
• Strong organization and prioritization skills – detail-oriented
• Drive to go above and beyond for internal and external clients, not to just answer questions as posed, but to pre-empt and provide solutions for subsequent challenges customers may face
• Ability to synthesize and distil large amounts of information
• Ability to work under tight deadlines and produce high quality material
• Positive, upbeat attitude and desire to contribute meaningfully to the team
• Strong work ethic and willingness to take ownership for wide-ranging responsibilities
• Effective time management skills and ability to meet deadlines; demonstrated poise and grace under pressure; demonstrated initiative and resourcefulness; ability to build relationships and work well across functions
• Strong typing and computer/phone navigation skills

Our ideal candidate also has:

• Customer service experience
• The candidate must have the right to work in South Africa.

Closing date for applications:  31st October 2021