Project Manager at Cell C

Job Description

• At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Project Manager to join our dynamic team of #Unstoppables.

Purpose of the Job:

• To plan, control and monitor projects (obvious/complex/Sub-projects) within the department, from startup to the close out of projects and initiatives.
• Leads in the development of project objectives, work plans, timelines, and implementation schedules
• Manage activities in the project lifecycle
• Prepares progress reports and diversions from projects plans, budgets and schedules
• Controls and coordinates interdependencies between all project stakeholders
• Maintains relevant project schedules and document tracking systems

Main Responsibilities:

Planning

• Plans, prioritises, and allocates tasks for multiple project teams
• Plans multiple activities relating to project goals, work plans, timelines, and implementation approaches

Scope of Projects

• Plan, control and monitor multiple projects (obvious/complex/Sub-projects) projects
• Assist with the implementing and monitoring of the principles as set out in the EPMO governance framework
• Assist the Senior Project Manager/Programme Manager with the delivery associated governance framework, operating model, and processes

Project /Task Management

• Guiding sub-functional areas with project planning and scheduling
• Monitoring progress and deadlines according to the project plans
• Conducting status meetings on obvious/complex/Subprojects
• Deliver projects on time within budget and that any variances are managed correctly
• Manage the coordination of program’s components, the relationship with other programs and the interface to business development and business portfolio management
• Set and agree on the objectives for Projects for the portfolio
• Regular reports on the status of projects: Change control, change requests, as may be required from time to time
• Manage the interdependencies between projects
• Ensure that the Projects in the portfolio are according to approved business requirements (Quality Control as well as Scope Management)
• Keep track of contractual deliverables
• Ensure that projects adhere to the agreed Project delivery Policies, Processes and Procedures
• Implement and manage project risk and deliver agreed reporting and escalation thereof to the business risk
• management and audit functions
• Project resource allocation and management
• Oversee and monitor/track processes against respective process performance baselines, identify gaps and provide improvement suggestions
• Track success of above-mentioned improvement suggestions
• Act as point of escalation for late delivery of project milestones (e.g., documentation)
• Manage, facilitate, and communicate the impact of project changes (scope, cost, time)
• Project and requirement status, forecasting, budget, expectation management, escalation and roadmap as needed
• Maintain an ongoing list of priority of each of the requirements and projects managed
• Communicate risks associated with projects with the relevant project owners and sponsors
• Oversee and manage delivery expectation and negotiate delivery timeframes
• To effectively manage the delivery, governance, and communications with all project stakeholders
• To ensure that all contractual obligations are being fulfilled
• Maintain awareness of interdependencies for projects
• Tracks the impact of own allocated, obvious/Sub-projects, evaluates the achieved results

Process

• Enhance and maintain policies, processes, and procedures within project implementation
• Remain current with industry trends and initiatives
• Implement new and improved methodologies on an ongoing basis to ensure continuous improvement
• Contributes to continuous process improvement to enable effective project management processes
• Provide business leadership throughout the project life cycle
• Participate/plan the prioritization process of all requirements received

Communication

• Assist in the facilitation of team and stakeholder meetings
• Deliver informative, well-organized presentations
• Understand how to communicate difficult/sensitive information tactfully
• Compiles and provides regular project status reports

Cost and Budget Management

• Manage the approved budget within area of control
• Prepare cost tracking and variation reports
• Make recommendations for budget-affecting change requests
• Inform Management timeously of potential over-spend

People Engagement/Mentorship

• Manage the approved budget within area of control
• Prepare cost tracking and variation reports
• Make recommendations for budget-affecting change requests
• Inform Management timeously of potential over-spend
• Builds customer relationships to provide sound customer service through communication, transparency, and delivery
• Coordinates project teams, internal staff, external parties, and management
• Provides input into the identification and development of best practices for working with or adding value to the customer (internal)
• Provide an advisory and support function
• Initiate appropriate Labour Relation action required within section
• Facilitate personal and professional growth of others within the business area by sharing personal knowledge, skills, information, and insights that have been learned through the years
• Create opportunities and conduct activities for collaboration, goal achievement and problem-solving to help less experienced persons in the business area to perform their job more effectively and/or progress in their career

Health and Safety Compliance

• Conform and adhere to Safety, Health and Environmental legislative requirements
• Report any health and safety concerns/incidents in the workplace to the manager / health and safety representative
• Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment
• Attend the Safety, Health and Environmental workshops as required by management
• Participate in the appointment of the SHE representative, first-aiders and evacuation marshals as per legislation and Cell C requirements

Problem Solving

• Probes to determine the actual nature or underlying cause of problems
• Applies template driven project management principles and processes to simple projects
• Acts as a point of escalation for late delivery of project milestones

Decision Making

• Makes decisions regarding the coordination of interdependencies between all project stakeholders
• Prepares reports for supporting decision-making
• Perform any other related duties as requested by Management

Minimum Qualifications

• Diploma Project Management or related qualification (Certificate - Project Management - NQF Level 6)
• PMBOK & Agile Certified

Experience

• 4-6 years’ experience project management with technical and business departments
• 3 years Agile: managing a Scrum team as Scrum master
• Broad knowledge of project management methodologies and techniques
• Sound capability in the use of project management tools and systems (MS Office Suite
• An addition of at least 3 years’ leadership experience

Technical Skills

• Basic Project Management Skills, Intermediate Microsoft Office Skills, Basic financial understanding, Sound knowledge and working experience in Oracle, General Documentation Control & Information System Methods
• Information Technology / Commercial (Pre-paid, Postpaid/ FTTH) / Customer Value Management & Digital channel / Retail environment experience