Project Manager - Umhlanga at Huntswood

Job Overview

As a Project Manager you will be responsible for overseeing the end-to-end management of mobilizing resource going into the contact Centre. You will ensure that all stakeholders deliver their requirements on time and to agreed quality measures. The project manager, mobilization will be the primary point of contact for all stakeholders with regards to mobilization activity and will be responsible for managing actions, risks, issues, and escalations. This role requires a high level of attention to detail, ability to chair meetings and the accurate maintenance of project governance documents.

Job Responsibilities

• End to end management of resource mobilization
• Collaborating with project stakeholders to ensure all mobilization requirements are delivered on time and to budget for clients
• Maintain and utilize project governance to track delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log. 
• Define project scope and determine which stakeholders need to be included in mobilization planning so that the right people are involved at the right time and avoiding scope creep
• Determine critical path milestones to support prioritization of project activities and risk and issue resolution
•  Govern and chair mobilization and growth planning meetings with senior business stakeholders
• Plan and prepare meeting agendas accordingly to ensure the smooth running of mobilization and growth meetings 
• Lead POC for project related activities which all stakeholders feed into
• Ensure requirement standards are met to ensure high quality project delivery
• Execute delivery in line with business agreement and provide project support through to project closure

Job Requirements:

• Minimum 1 year project management experience
• Matric
• Project management qualification ( e.g. Prince 2 / Agile / APM)

Skills Required:

• Competent usage of MS applications
  • Excel – data analysis, formulas, pivot tables, conditional formatting
  • Project – project plan creation, milestone, and progress tracking, % completion and dependencies
  • PowerPoint – Presentation creation for project status reports and proposals
  • Word – Meeting minutes, project governance
  • Outlook – Email communications, meeting scheduling, diary management
  • Teams – Document creation and uploading, collaborative working environment
• Contact center experience 
• Able to operate within fast paced and sometimes ambiguous circumstances
• High attention to detail and pride in your work
• Assertive and tenacious - a self-starter
• Able to think pragmatically and propose solutions to problems