Career Opportunities at Huntswood

Job Overview:

The talent LMS & learning specialist will be responsible for the management, maintenance, curation & monitoring of our online learning management system. Fit for purpose content creation & conversion of ILT to online micro-learning formats using various authoring tools and learning design methodologies is included for this role. This role also includes administrative duties.

Job Responsibilities:

• Management & monitoring of digital strategy for the organisation.
• Management & maintenance of existing course content
• Manage & monitor version control requirements on existing courses.
• Curation of existing LMS content for various levels & roles in the organisation.
• Management & maintenance of LMS groups.
• Maintain & update UI as required.
• Technical co-ordination of the LMS with integrated systems.
• Monitor system updates & action plan downstream impacts
• Scheduling of classroom, online & blended learning solutions across the organisation.
• Monitoring the various learning solution completions & report on them.
• Weekly updates and analysis on LMS.
• Assist with custom content creation.
• Assist with ILT content conversion to on-line training.
• Assist with content curation for career mapping.
• Assist with external Vendor engagement.
• Uploading & assigning of courses to relevant groups/levels.
• Manage all LMS communication via relevant stakeholders.
• Responsible for authoring tool licensing usage & renewals.
• Managing relevant & accurate security & role access to the LMS.
• Troubleshooting queries from colleagues
• Deploy and monitor all mandatory learning programs, providing bi-monthly updates.

Job Required Requirements:

• National senior certificate – Grade 12
• Accredited learning management qualification
• Working knowledge & experience with LMS management.
• Experience re technical management of an LMS & integrated systems.
• Working knowledge of authoring tools
• Working knowledge of learning design training methodologies.
• Experience & working knowledge on LMS administrative requirements.

Skills Required:

• Technical troubleshooting ability on learning management systems
• Excellent understanding & application of learning solution design
• Excellent understanding & application of training methodologies
• Proficient in full office suite
• Knowledge & practical experience on various authoring tools.
• Excellent organizational & planning skills
• Strong administrative skills
• Strong networking capabilities
• Adaptability in a fast-paced environment
• Critical thinking & creative solutioning

Preferred Skills:

• BPO Experience advantageous

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Job Overview

As a Project Manager you will be responsible for overseeing the end-to-end management of mobilizing resource going into the contact Centre. You will ensure that all stakeholders deliver their requirements on time and to agreed quality measures. The project manager, mobilization will be the primary point of contact for all stakeholders with regards to mobilization activity and will be responsible for managing actions, risks, issues, and escalations. This role requires a high level of attention to detail, ability to chair meetings and the accurate maintenance of project governance documents.

Job Responsibilities

• End to end management of resource mobilization
• Collaborating with project stakeholders to ensure all mobilization requirements are delivered on time and to budget for clients
• Maintain and utilize project governance to track delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log. 
• Define project scope and determine which stakeholders need to be included in mobilization planning so that the right people are involved at the right time and avoiding scope creep
• Determine critical path milestones to support prioritization of project activities and risk and issue resolution
•  Govern and chair mobilization and growth planning meetings with senior business stakeholders
• Plan and prepare meeting agendas accordingly to ensure the smooth running of mobilization and growth meetings 
• Lead POC for project related activities which all stakeholders feed into
• Ensure requirement standards are met to ensure high quality project delivery
• Execute delivery in line with business agreement and provide project support through to project closure

Job Requirements:

• Minimum 1 year project management experience
• Matric
• Project management qualification ( e.g. Prince 2 / Agile / APM)

Skills Required:

• Competent usage of MS applications
  • Excel – data analysis, formulas, pivot tables, conditional formatting
  • Project – project plan creation, milestone, and progress tracking, % completion and dependencies
  • PowerPoint – Presentation creation for project status reports and proposals
  • Word – Meeting minutes, project governance
  • Outlook – Email communications, meeting scheduling, diary management
  • Teams – Document creation and uploading, collaborative working environment
• Contact center experience 
• Able to operate within fast paced and sometimes ambiguous circumstances
• High attention to detail and pride in your work
• Assertive and tenacious - a self-starter
• Able to think pragmatically and propose solutions to problems