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  • Posted: Jul 20, 2021
    Deadline: Not specified
  • Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people. We work with a wide r...
    Read more about this company


    Project Support Officer


    • This role has overall responsibility for the provision of a broad range of Project Management Office support, to a variety of projects and programmes, supporting our clients within the Professional Services Directorate and some of the wider group directorates. This document indicates the primary roles and responsibilities for a Project Support Officer. The list is not exhaustive, and aspects can and will be added or removed as per the needs of the business. Motivation and appetite to learn will be key as training can be provided.

    Job Responsibilities:

    Process, Governance & Quality Management:

    • Providing documented processes and core governance for projects engagements across the group
    • Provide advice &/or assistance to Project Managers where Client demands require process
    • Flexibility
    • Ensuring adherence to ISO Certification & Processes
    • Compliance with Legal, Regulatory, Statutory and Contractual requirements
    • Customer & Delivery Team Satisfactions Surveys to include:

    Managing client feedback requests

    • Obtaining Feedback from Delivery Teams on Engagements
    • Identifying lessons to be learned
    • NPS reporting
    • Documentation Template Updates to include:
    • Kimble Products & Template maintenance (governance of major versions)
    • Engagement template documentation (SoWs / Change Request / Contracts)

    Process Communications

    • Ensuring the right communications channels are used for the right purposes
    • Point of contact for project team and engagement communications, managing and engaging
    • with a wide range of internal and external stakeholders
    • To provide timely response to all enquiries, from both internal and external clients relating to
    • engagements
    • Liaising with other internal teams to ensure smooth transition of projects

    Process Audits

    • What processes need refinement / improvement – continuous improvement
    • Engagement Delivery Support:

    Transition of projects from Commercial to Delivery to include:
    Order / Deal Pack Processing

    • Including following up on actions needed for completion of Change Requests
    • Transition of projects from Delivery to Managed Service to include:
    • Resource Augmentation / Managed Resource Augmentation project administration and resourcing, including financial management of the project

    Assisting Project Managers with resourcing engagements

    Supplier Delivery Management

    • Technical Team & Schedule Management to include:
    • Managing scheduling for non-PS bookings as required

    Future resource demand forecasting

    • Ensuring demands can be met
    • Identifying when we have more work than resources can manage and escalating
    • Identifying where we have significant white space to be filled and escalating
    • Holiday / Planned Absence Request Approvals
    • Managing Non-Billable / Other Activity Codes
    • Team Skills Matrix and capability information capture (i.e. service delivery capability)
    • Ensuring this is regularly updated
    • Financial & Performance Management:

    Managing & Reporting against Targets to include:
    Weekly & Month End Period Management

    • Checking that all timesheets have been entered and running the period close activities o Adding timesheet information on behalf of consultants (by exception only)
    • Approving timesheets on behalf of Project Managers (by exception only)
    • Analyse & Report on Team Utilisation
    • Revenue analysis and maximisation
    • Ensuring all white space is filled where possible
    • Forecast / delivery variance reporting

    Specific capabilities required:

    Strong personal organisational skills

    • Excellent communication skills
    • Service oriented, adaptable, and resilient
    • Process driven, excellent attention to detail, quality, and control
    • Ability to work on own initiative
    • Good negotiation and relationship building skills
    • Ability to develop new skills and understand new technology as required

    Knowledge Required:

    • Skilled in Microsoft Office 365 Suite
    • Knowledge of Kimble PSA tool an advantage but not essential


    • Salary dependent on experience
    • Role based out of our Century City offices (currently working remotely)
    • 40 hours per week (Monday – Friday between 8am and 6pm - based on UK hours)
    • 20 days’ annual leave
    • Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities...)
    • Continual professional development plans

    Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

    Content+Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. As part of our compliance requirements, we do undertake background checks which, dependant on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.

    We are happy to provide any reasonable adjustments you may need to ensure you feel you have the best experience across our selection process and future employment, for any support on this please email us at [email protected]

    Method of Application

    Interested and qualified? Go to Content+Cloud on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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