Property Administration Officer at SKG Properties

ROLE OVERVIEW:

• The Employee will be responsible for their own portfolio of buildings, administration of which will encompass the full function from lease onboarding to reconciling cash books.

RESPONSIBILITIES:

Leasing Administration

Ensure accurate leasing administration, billing, and timely processing of receipts/adjustments/refunds:

• Maintain tenant files.
• Ensure billing corresponds to lease.
• Allocate tenant receipts.
• Process corrections of misallocations and unidentified receipts on a daily basis.
• Ensure invoice/statements are issued timeously and that rental, recoveries and receipts are accurate at all times.
• Ensure that pre-billing reports are checked for accuracy and approved for the next rent roll.
• Ad-hoc invoicing and account corrections when required.
• Termination of accounts and ensure all arrears are collected or handed over for legal collection timeously.

Customer Liaison

Proactively manage tenant collections & ensure excellent customer service is delivered:

• Maintain good relationships with all tenants in portfolio.
• Collection of monthly rental due for portfolio.
• Reconciling of accounts regularly.
• Follow up daily, weekly, and monthly to ensure that debtors adhere to terms of payment.
• Ensure that queries on any outstanding balances and/or other issues are attended and follow-up on balance of payment where required.
• Diarise payment arrangements for all outstanding balances and follow up telephonically on the agreed date.
• Proactively engage with tenants, creating and maintaining professional relationships though structured communication and meetings.
• Updating tenant contact detail changes.
• Handle tenant queries/complaints ensuring customer service SLAs are always adhered to.
• Ensure collection protocols are enforced and problem accounts are escalated timeously for interventions.
• Regular recording of collection actions on reporting systems.

Accounts Payable Administration

• Ensure accurate accounts payable and cashbook processing for portfolio:
• Reconcile processed work by verifying entries and comparing system reports to balances.
• Record account expenses by cost centre and invoice details.
• Ensure all vendor paperwork and accounts are up to date.
• Maintain accounts by verifying and posting account transactions.
• Full cashbook function including reconciliations between bank and ledger balances.
• Process Cashbook transactions daily and accurately.
• Proactively resolve any uncertainties for allocations and process corrections when required.
• Review cashbook to ensure there are no duplicated items.
• Identify and resolve any reconciling items to ensure creditors are paid on time as per their payment terms.