Property Administrator at Excellerate JHI

About the role

• In this role the Property Administrator will establish and maintain effective support services for the property management functions, primarily the administration of the Agreement of Lease. The Property Administrator will also create and manage all contracts, take responsibility for data integrity (building and tenant). The collection of clients rental to ensure healthy cashflow and control of all debtor accounts and maintain long term tenant and property manager relationships. 

What you will bring

Inherent requirements for the position (non-negotiable)

• Minimum Grade 12 with Accountancy as subject.
• At least 2 years of experience in a similar role within a commercial property management environment, demonstrating practical expertise in the field.
• Familiarity with relevant legal and regulatory requirements, including FICA and POPIA and other applicable data protection laws, to ensure compliance in all administrative tasks.
• Understanding of financial principles and practices related to commission calculations, turnover reports, and invoice processing.
• Skilled in preparing and reviewing various types of documentation, including lease agreements, cession documents, and commission claims, and producing accurate reports.

Additional demonstrable requirements:

• Proficient typing abilities for efficient document handling.
• Advanced skills in MS Office, and property contract creation systems, example SAP or MDA.
• Effective communication skills over the phone.
• Strong organizational and administrative capabilities.
• Clear and effective verbal and written communication.

What you will be doing

Clearing Credits:

• Clearing to be done on all credits and payments on a daily basis after confirmation from tenant what has been short paid or via remittance.

Credit Balances:

• Refund of deposits and interest after all ad hoc costs are recovered.
• Investigation of all other credit balances and correction or refund thereof.
• Investigation and collection of all amounts >120 days.

Reporting:

• Monthly Cash Flow reporting, ensuring that each tenant has a comment and follow up date with reaction.
• Internal and External Audit Report investigations and feedback.
• Quarterly and Annual Book year end reporting.

Collections:

• Telephonic Collections and Follow up.
• Detailed comments on each case.
• Fax statements and invoices where needed.
• Bank allocation and journals to correct payments. Reconciliations where disputes exist and fax information through to tenants.
• Final demand letters .
• Recommendation to summons.
• Update data (Addresses and contact details) and Data Integrity.
• Follow up of unpaid cheque and debit orders and letters to clients.
• Interpretation and suggestion of down payments and follow up in writing..
• Interest on arrear rental – control.
• Recommendation of summons of tenants more than 2 months outstanding  
• Follow up of all outstanding matters .
• Communication to Client Manager and tenant admin on disputes after investigating of the original lease agreement and account

Lease Administration:

• New Deals: Oversee contract creation, coordinate with brokers and the FIC Department, prepare commission calculations and lease packs, and manage cession and cancellation agreements.
• Renewals: Initiate and manage lease renewal processes, liaise with tenants, conduct credit vetting, prepare KYC risk ratings, and handle deposits and additional FICA documents.
• Tenant Administration: Update tenant data on MDA, manage cover letters and tenant files, track and load monthly turnover figures, handle tenant queries, and prepare various lease-related documents and reports.
• Data Integrity: Ensure completeness and accuracy of lease documentation, including contracts, sureties, bank guarantees, and FICA documents. Maintain document tracking, process adjustments, and manage tenant vacating procedures.
• Tenant and Public Liaison: Coordinate with meter reading companies, address tenant account and invoice queries, validate and process broker invoices, and respond to audit queries. Handle bank guarantees and ensure timely payments.
• Internal Liaison: Communicate with internal staff on tenant issues, facilitate key handovers and pre-reinstatement inspections, and assist with space management and municipal bill processing.