QA Specialist at Nedbank

Job Purpose

• To provide independent quality assurance and continuous improvement framework, structures, and processesof NCIB Client Operations & On boarding to ensure compliance to the regulatory and internal governancerequirements

Job Responsibilities

• Quality assurance to be conducted for all New-to-Bank and Reviews of existing shared clients andchange in circumstance in accordance with FICAA and Nedbank internal standards
  Provide prompt quality assurance advice to the client on-boarding teams.
• Managing the Quality Assurance mailbox
• Ensure that all NCIB Clients are compliant in terms of the FICA Act requirements for FICAA /KYC,FATCA/CRS and POPIA.
• Execute assurance assignments and ad hoc requests in accordance with the assurance plan andrelevant policies, procedures, quality standards and detection of fraud.
• Send all recommendations and problematic business process deviations or negative findings to theOperational FICA Client On-boarding manager for follow up which could include changing ofcurrent prescribed process.
• Build and maintain collaborative relationships and ensure smooth flow of work and alignment ofaudit requirements as set by Nedbank.
• Conduct routine audit on all business processes and controls to ascertain adherence to setprocess and controls by using relevant methodology as specified by business.
• Understand current business processes and the identification of gaps in risk and controls ofbusiness processes.
• Build trusting relationships by ensuring input provided is well thought through, aligned tomethodology, takes into account practicality, addresses business needs, following a consistentapproach based on the same logic and by taking into account external variables.

Type of Exposure

• Coaching (specifically using the Goal-Review-Options-Wrap up (GROW) framework
• Working with a group to identify alternative solutions to a problem
• Completing various administrative and secretarial duties
• Managing conflict situations
• Comparing two or more sets of information
• Interacting with internal l clients
• Working in a fast-paced and changing environment
• Working in a team
• Working with spread sheets

Requriements

• Matric / Grade 12 / National Senior Certificate
• Advanced Diploma /Bachelor's Degree , LLB and Internal Auditing Qualification and or Certificatein Compliance, AML.

Minimum Experience Level

• Must have 3 years’ work experience in general banking with at least 2 years in Compliance/ FICA/AML.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work

Closing Date  -  28 January 2026