QEL - Implementation Coach at Ernst & Young Global Limited (EY)

Job Summary:

The Implementation Coach will play a key role in both Digital Implementation and Quality Enablement, and will under the guidance of the Implementation Leader be involved in the following:

• Subject Matter Resource (SMR) for Digital GAM, EY Canvas, EY Helix and other quality initiatives in deployment throughout Africa.
• Assist in managing the network of engagement team coaches.
• Coach higher risk engagement teams through implementation and assist teams in tracking the progress in executing the above initiatives and embedding coaching concepts into audit engagements with a focus on Digital GAM and other quality initiatives.
• Participate in EMEIA Ambassador Network to remain up to date on quality solutions used to guide teams in problem resolution.

Essential Functions of the Job:

• Upskill audit teams, improving their confidence to deliver the EY Digital Audit priorities and make changes on how engagements are delivered.
• Drive adoption of high priority and high quality transformation initiatives across Africa, including at a cluster, office and engagement level.
• Create learning and other enablement materials and facilitate the deployment of learning programs, including gathering feedback for further improvements.
• Pilot new solutions by supporting engagements into EY’s testing and pilot processes and feedback constructively.
• Share success stories and challenges throughout the Implementation network.
• Assist leadership in achieving plans and targets – Monitoring and reporting on progress, making constructive interventions.
• Participate in EMEIA Ambassador Network to remain up to date on quality solutions used to guide teams in problem resolution.

Knowledge and Skills Requirements:

• Strong technical and working / practical knowledge of EY GAM and EY Policy.
• Strong oral and written communication skills and the ability to work effectively with multiple stakeholders across the organisation at all levels.
• Skilled in Word, Excel and PowerPoint.
• Good organization and co-ordination skills required.
• High energy individuals with a positive outlook on change.
• Ability to demonstrate strong project management and time management skills.
• Ability to demonstrate a high level of flexibility and adaptability.

Supervision Responsibilities:

• Will coach audit teams in performing implementation initiatives.

Other Requirements:

• May require occasional travel, both domestic and international.
• Proficient in English, both written and verbal.

Education and Experience:

Experience:

• At least 5 years’ experience 

Certification Requirements:

• N/A