Quality Assurance Consultant at Santam Insurance

What will you do?

• The main purpose of the position is to provide support to the Direct Business by managing all compliance and risk management processes, policies and practices. 

What will make you successful in this role?

• Track, monitor and report Sales and/or Client Engagement Quality Assurance findings for new policies sold and/or servicing and retaining existing business.
• Review and report on the Quality of Advice provided to the clients during all client-facing interactions in the business (the traditional “QA function”)
• Achieve and maintain the required targets on QA samples to be audited (these also include outsource and franchise businesses)
• Conduct internal Personal Lines quality audits.
• Review, analyse, report, and take appropriate actions / corrections on all client feedback, including QA findings and queries received
• Refer errors incurred during client-facing interactions through a corrective interaction with the Sales/Client Engagement Consultant (Policy Solutions).
• Be Co-accountable to define the required client experience in collaboration with the client-facing functions and corrections

Qualifications and Experience

• Matric / Grade 12
• RE 5 Qualification
• NQF Level 4 (Short-Term Insurance Qualification)
• Minimum 3-5 years Short-term insurance experience to Short-term insurance Personal and Commercial lines.
• Preferably have Quality and/or Compliance experience in the Short-term insurance.