New Jobs at Santam Insurance

Job Description

• The incumbent will play a key role in supporting the CPM CoE team, by working closely with its management team and the incumbent will be required to handle highly confidential documents and information requiring utmost discretion.

Accountabilities

• Administrative support Activities:
• Allocation of Underwriting referrals using CRM D365 to the CPM CoE Underwriting team and subsequent collation of monthly and bi-annual statistics for review & performance monitoring purposes.
• Performing administrative processes for the delivery of CPM Renewal terms, which includes management of control sheets, navigating various systems to collect required information, consolidation of information and allocation of renewal tasks.
• Collation of underwriting reporting for presentation at regional engagement sessions.
• Gathering information and conducting background research, follow-up, preparing of summaries, basic analysis as and when required.
• Office asset management and maintenance of asset register for the team (e.g. laptops). This includes stationary management (inventory maintenance and requisition), maintaining of office systems, data management and filing, organograms and mailing and teams lists.
• Diary management and managing the teams leave planning in MSteams “Shifts”. This includes
• timeous and accurate scheduling of meetings ensuring that venues and appropriate facilities have been arranged as needed as well as following up on diary requests to ensure appropriate and constructive allocation of time.
• Event management, such as strategic sessions and various team events; venue hire and all logistical aspects including catering associated with such events
• Managing and actioning incoming email as delegated, corresponding on behalf of the management team as contracted.
• Stand in for CPM Head Administrator as required.
• Assistance on ad-hoc requests as determined by the management team.
• Travel Co-ordination:
• Co-ordinate travel arrangements as determined by the management team
• Ensure adherence to Santam group travel and procurement policies
• Assist with team communication initiatives
• Minuting matters arising from team meetings and action items, tracking progress and following up on delivery
• Responsible for maintaining the teams’ intranet requirements (SharePoint, Confluence and
• MS Teams) site with updated documents, policies, communication, and other team details.
• Distribution of team communications.
• General Administration
• Maintain access to specific systems on instruction from authorised individuals (e.g. to budget system)
• Administrative support for new employee appointments which includes arranging access to systems, computer equipment, parking and introductory/ induction meetings
• Administrative support for staff resignations to ensure all aspects of our HR policy are adhered to as they pertain to retrieve of SANTAM owned equipment such as laptops, 4g cards and the like
• Ensure that office area is in order/ neat; ensuring that maintenance is arranged when required.

Qualification

• Matric
• Relevant tertiary qualification would be a plus

Requirements

• Microsoft Excel & Power Point affluent
• Project and/or process management skills
• Matric
• Administrative support capabilities

Experience

• Preferably 3 years’ experience as an Administrative/Personal Assistant in a corporate team
• and/ or responsible for supporting senior management
• Evidence of experience in engagement with key business and external partners across all
• levels (including senior levels) on behalf of the line manager and area is recommended

Skills

• Computer literacy and efficiency (Advanced Excel, Word, PowerPoint and Sharepoint)
• Ability to self-teach and master Confluence and MS Teams
• Strong co-ordination, organizational and planning skills
• Excellent interpersonal, communication and networking skills
• Results orientated, pro-active and deadline driven
• High stress tolerance: Ability to operate under pressure
• Strong quality and client service orientation
• Sound analysis skills
• Confidentiality
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipates requirements
• Professionalism, excellent judgement, use of discretion, prioritization and problem-solving
• abilities
• Ability to work and make decisions independently
• Attention to detail

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Key responsibilities:

Claims Practice Management:

• Attend and manage all aspects related to a portfolio of specialist claims such as claims registration, case management, drafting, diary, recoveries, and settlement negotiations.
• Draft settlement agreements and other legal documents within mandate as per the Claims Governance Folder.
• Strategically manage a portfolio of claims.
• Manage loss adjusters and attorneys appointment on matters and ensure compliance with agreed service level agreements.
• Monitor and manage legal spend of attorneys and loss adjusters.
• Manage system processing and compliance with systems by way of payments, updating signed off reserves, proper recordal of information etc.
• Attend to Operational duties as allocated 
• Compile and manage risk reports when required
• Actively manage and record claims above certain thresholds as per The Claims Governance Folder and report on matters to Claims Co and Executive where required.
• Comply with internal and external regulatory framework and internal and external processes and procedures in accordance with organisational standards.
• Draft processes and procedures that are compliant with relevant regulatory framework and applicable legislation. 
• Effectively liaise and interact with Underwriters. 

Analysis:

• Consider, analyse and interpret insurance policy and the contractual impact thereof for the determination of coverage;
• Critically analyse the facts of the matter and their impact on the underlying policy.
• Draft opinions on the interpretation of coverage in relation to the facts and the applicable policy, present and motivate;
• Draft opinions on merits and quantum of matter with the relevant caselaw and legislation applicable;
• Apply critical thinking to ensure appropriate decisions on merits, quantum and policy response.
• Critically consider and evaluate information provided and identify information required.
• Conduct a strategic assessment of claims and make strategic decisions and recommendations on handling of claims.
• Develop and maintain an understanding of technical and legal aspects impacting on the policy’s operation.
• Make representations and recommendations on improved wording and trends identification to underwriters

Individual Claims Leadership:

• Be involved in continuous training and development in respect of Case Law, Policy wording, etc. 
• Assist in identifying and developing SOP’s and processes to ensure claims department effectiveness.
• Take initiative in creating opportunities of interaction with Brokers and Insureds. 

Client Liaison (Internal and External):

• Liaise with clients to resolve queries to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Prepare for and attend meetings and consultation with brokers, insureds, legal representatives and loss adjusters.

Skills and Competencies

• Administrative Skills 
• Analysis and Judgement 
• Attention to Detail 
• Client Orientation 
• Communication Skills including negotiation 
• Follow Up 
• Initiative 
• Interpersonal Skills 
• Organisational Awareness 
• Planning and Organising 
• Teamwork 
• Computer Literacy
• Ability to strategise and drive a claim to finality  

Qualifications & Experience

• Matric 
• Law Degree 
• Admitted attorney 
• FAIS compliance a preference 
• Previous non-motor liability claimshandling experience 
   

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What will you do?

• The Data Operation Analyst will be responsible for managing and optimizing data processes to ensure the accuracy, integrity, and availability of data across the organization. This role involves working closely with data analysts, IT teams, and other stakeholders to support data-driven decision-making.

What will make you successful in this role?
Key Responsibilities:
Data Management: 

• Oversee the collection, storage, and retrieval of data, ensuring data quality and integrity.

Data Integration: 

• Develop and maintain data integration processes to consolidate data from various sources.

Data Analysis Support: 

• Assist data analysts by providing clean, well-organized data sets for analysis.

Process Optimization: 

• Identify and implement improvements in data processing workflows to enhance efficiency and accuracy.

Data Security: 

• Ensure compliance with data security policies and procedures to protect sensitive information.

Documentation: 

• Maintain comprehensive documentation of data processes, standards, and procedures.

Collaboration: 

• Work with cross-functional teams to understand data needs and provide solutions.

Data Analysis and Reporting:

•  Analyse complex data sets to generate actionable insights using PowerBI. 
• Ensure data accuracy and integrity in all reporting solutions. Documentation Management
• Maintain detailed documentation for all PowerBI models and data processes.

Requirements gathering:

• To effectively gather, analyze, and document business requirements to ensure the development and delivery of relevant and impactful PowerBI reports and data solutions.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
• 2-4 years of experience in data operations, data management, reporting or a related role.
• Short Term Insurance experience (Advantageous)
   

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What will you do?

• The main purpose of the position is to provide support to the Direct Business by managing all compliance and risk management processes, policies and practices. 

What will make you successful in this role?

• Track, monitor and report Sales and/or Client Engagement Quality Assurance findings for new policies sold and/or servicing and retaining existing business.
• Review and report on the Quality of Advice provided to the clients during all client-facing interactions in the business (the traditional “QA function”)
• Achieve and maintain the required targets on QA samples to be audited (these also include outsource and franchise businesses)
• Conduct internal Personal Lines quality audits.
• Review, analyse, report, and take appropriate actions / corrections on all client feedback, including QA findings and queries received
• Refer errors incurred during client-facing interactions through a corrective interaction with the Sales/Client Engagement Consultant (Policy Solutions).
• Be Co-accountable to define the required client experience in collaboration with the client-facing functions and corrections

Qualifications and Experience

• Matric / Grade 12
• RE 5 Qualification
• NQF Level 4 (Short-Term Insurance Qualification)
• Minimum 3-5 years Short-term insurance experience to Short-term insurance Personal and Commercial lines.
• Preferably have Quality and/or Compliance experience in the Short-term insurance.