Quality Assurance Leader at Marsh

What can you expect?

• To create, implement and lead a quality assurance framework that aligns to Client First Principles, ensures high quality of advice to client, and creates best practice in the business. The Quality Assurance leader will drive and be accountable for remediation of findings and for delivering sustainable error and omission exposure.

We will count on you to:

• Client First Principles – ensuring internal processes and advice given to the client, prioritises client needs and enables optimal service delivery.
• Enhancing advice framework – integration of controls and monitoring into advice-giving process. Develop a review framework for advice given, with supporting feedback loop to business, monitoring capability and actions.
• Performance monitoring – identifying trends and monitoring key performance metrics in order to provide direction to strategy, identify initiatives to address areas of improvement.
• Quality process improvement – utilising experience and learnings to inform training needs, process development, product and service enhancements.
• Legal & compliance – staying abreast of regulatory environment, working alongside legal and compliance to ensure business processes are aligned and compliant.
• International - Ensure linkage and alignment with Marsh / MMC international quality assurance and best practices.
• Insurers and alternatives – build technical knowledge and understanding of alternatives, to inform advice reviews.
• Values - Lead by example the expected values and behaviours as defined in the Great Good and set a benchmark collaboration and best practice across the business.
• Coaching - Support, coach and/or mentor practice members in their learning and development; especially more junior colleagues.
• Sales & retention - proactively support client teams with best practice, innovative thinking to enhance advice given, programme structuring, and alternatives to consider.
• Consistent engagement - with segment (leadership, client and sales) stakeholders, client engagement activity, RFP planning, IMPACT development.