Quality Assurance Officer ( Call Centre) JB3915 at Educor Holdings

Educational Requirements:

• Grade 12
• Data capturing and administration
• Previous experience working in administration/QA
• Excel proficiency

Duties and responsibilities:

• Complete all administrative duties including
• Interpret and implement quality assurance standards
• Evaluate adequacy of quality assurance standards
• Devise sampling procedures and directions for recording and reporting quality data
• Provide feedback on adhoc non-sales feedback requests
• Distribute QA report at the end of each shift to the National Sales Manager
• Distribute MTD and YTD QA reporting to the National Sales Manager
• Investigate customer complaints and non-conformance issues
• Collect and compile statistical quality data
• Analyse data to identify areas of improvement in the quality system
• Develop and recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Coordinate and support on-site audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Monitor risk management activities
• Responsible for document management systems
• Assure ongoing compliance with quality and industry regulatory requirements