Latest Openings at Educor Holdings

Educational Requirements:

• Grade 12
• Data capturing and administration
• Previous experience working in administration/QA
• Excel proficiency

Duties and responsibilities:

• Complete all administrative duties including
• Interpret and implement quality assurance standards
• Evaluate adequacy of quality assurance standards
• Devise sampling procedures and directions for recording and reporting quality data
• Provide feedback on adhoc non-sales feedback requests
• Distribute QA report at the end of each shift to the National Sales Manager
• Distribute MTD and YTD QA reporting to the National Sales Manager
• Investigate customer complaints and non-conformance issues
• Collect and compile statistical quality data
• Analyse data to identify areas of improvement in the quality system
• Develop and recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Coordinate and support on-site audits conducted by external providers
• Evaluate audit findings and implement appropriate corrective actions
• Monitor risk management activities
• Responsible for document management systems
• Assure ongoing compliance with quality and industry regulatory requirements

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Requirements:

• Experience: Prior experience in a call centre or customer service role is advantageous.
• Communication Skills: Excellent verbal and written communication skills in English.
• Computer Proficiency: Comfortable with basic computer applications and data entry.
• Organizational Skills: Strong organizational and multitasking abilities to handle a fast-paced work environment.
• Customer Focus: Dedication to delivering exceptional customer service with a positive attitude.
• Team Player: Ability to work collaboratively with team members and other departments.

Key Responsibilities:

• Customer Support: Handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing excellent service.
• Data Entry: Accurate and timely entry of customer information, transactions, and interactions into the database.
• Administrative Tasks: Perform various administrative duties to support the overall efficiency of the call centre, including filing, documentation, and maintaining records.
• Communication: Collaborate with team members and other departments to relay important information and ensure a seamless flow of communication.
• Problem Resolution: Identify and escalate issues that require immediate attention, collaborating with the appropriate teams to ensure prompt resolution.

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Key Responsibilities:

• Sales Team Leadership: Lead and inspire a team of sales representatives to achieve and exceed sales targets.
• Performance Management: Monitor and analyze team performance metrics, providing coaching and feedback to enhance productivity and results.
• Strategic Planning: Develop and implement strategic initiatives to drive sales growth and meet organizational objectives.
• Training and Development: Conduct regular training sessions to equip the team with product knowledge, sales techniques, and customer service skills.
• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness within the call centre.
• Collaboration: Work closely with other departments to ensure seamless communication and coordination, fostering a collaborative work environment.

Requirements:

• Experience: Proven track record in call centre sales management with a minimum of 2-4 years of experience.
• Leadership Skills: Strong leadership and motivational skills with the ability to inspire and guide a high-performing team.
• Sales Acumen: Demonstrated success in meeting and exceeding sales targets, with a thorough understanding of sales methodologies.
• Communication Skills: Excellent verbal and written communication skills in English.
• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions to improve performance.
• Adaptability: Comfortable working in a fast-paced and dynamic environment, adapting quickly to changing priorities.
• Customer Focus: A customer-centric mindset with a commitment to delivering an exceptional customer experience.

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Job Description

Installing network and computer systems. Maintaining, repairing and upgrading network and computer systems. Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems. Monitoring network and systems to improve performance.

Educational Requirements:

• Grade 12
• Diploma/Certification in IT
• CompTIA A+ Certification
• CompTIA Network + Certification
• CompTIA Security + Certification
• 2-3 years’ experience in similar role
• Computer literate

Duties and Responsibilities:

• To ensure colleagues able to carry out their duties with fully functional PCs
• To manage and secure internet access always
• Ensure zero abuse of internet access by students and colleagues
• Secure network free of malicious viruses
• Support calls and queries resolved with agreed SLA
• Ensure printers are in working order
• Backups done as per roster
• No backups missed – no data lost
• Able to restore from backup tapes