Call Centre Administrator (JB3916) at Educor Holdings

Requirements:

• Experience: Prior experience in a call centre or customer service role is advantageous.
• Communication Skills: Excellent verbal and written communication skills in English.
• Computer Proficiency: Comfortable with basic computer applications and data entry.
• Organizational Skills: Strong organizational and multitasking abilities to handle a fast-paced work environment.
• Customer Focus: Dedication to delivering exceptional customer service with a positive attitude.
• Team Player: Ability to work collaboratively with team members and other departments.

Key Responsibilities:

• Customer Support: Handle inbound and outbound calls, addressing customer inquiries, resolving issues, and providing excellent service.
• Data Entry: Accurate and timely entry of customer information, transactions, and interactions into the database.
• Administrative Tasks: Perform various administrative duties to support the overall efficiency of the call centre, including filing, documentation, and maintaining records.
• Communication: Collaborate with team members and other departments to relay important information and ensure a seamless flow of communication.
• Problem Resolution: Identify and escalate issues that require immediate attention, collaborating with the appropriate teams to ensure prompt resolution.