Sales Manager/ Team Leader (Call Centre) JB3917 at Educor Holdings

Key Responsibilities:

• Sales Team Leadership: Lead and inspire a team of sales representatives to achieve and exceed sales targets.
• Performance Management: Monitor and analyze team performance metrics, providing coaching and feedback to enhance productivity and results.
• Strategic Planning: Develop and implement strategic initiatives to drive sales growth and meet organizational objectives.
• Training and Development: Conduct regular training sessions to equip the team with product knowledge, sales techniques, and customer service skills.
• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness within the call centre.
• Collaboration: Work closely with other departments to ensure seamless communication and coordination, fostering a collaborative work environment.

Requirements:

• Experience: Proven track record in call centre sales management with a minimum of 2-4 years of experience.
• Leadership Skills: Strong leadership and motivational skills with the ability to inspire and guide a high-performing team.
• Sales Acumen: Demonstrated success in meeting and exceeding sales targets, with a thorough understanding of sales methodologies.
• Communication Skills: Excellent verbal and written communication skills in English.
• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions to improve performance.
• Adaptability: Comfortable working in a fast-paced and dynamic environment, adapting quickly to changing priorities.
• Customer Focus: A customer-centric mindset with a commitment to delivering an exceptional customer experience.