Ope Vacancies at Bureau Veritas Group

Minimum Requirements

• Graduate from High school or secondary education with 2-3 years knowledge of VoC programs (last 2 months) in VOC procedures or equivalent experience or/and international transport and logistics or import/export field
• Good English and local language skills
• PC Skills (Siebel, Report writing)
• French &/ or Portuguese language would be a plus
• Microsoft Office (especially excel), Oracle (Siebel)
• Analytical and problem-solving skills
• Ability to deal with difficult situations.
• Effective verbal, listening and written communication skills
• Having the necessary knowledge and experience to reflect BV values to his/her environment and to the customers, being able to represent BV

Job Specification

Duties and Responsibilities

• Act as a liaison and provide service information, answer questions, and resolve any emerging problems
• Advise clients about Bureau Veritas’ products or services.
• Manage incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information
• Meet personal Key performance indicators (KPI) as well as the Issuing Office objectives.
• Handle customer complaints, assist with solutions and alternatives within the time frame
• Follow communication, procedures, guidelines and polices.
• Take the extra mile to engage customers
• Review and validate the final documentation received from the client, as well as the data on the RFC (in terms of nature of goods, quantity, condition, packaging shipping mode etc.)
• Review the HS code (tariff headings) if product/s are regulated or not as per VoC country product list.
• Review FOB value to check if shipment may be under the threshold (refer to applicable VoC country  procedures)
• Contact client immediately if any documentation or information is missing
• Generate an invoice as per VoC country procedure fee structure and submit to client. If the client works with PO, request for a copy of the PO
• Once proof of payment is received, proceed to assign to the technical team. If clients are out of South Africa, client will need to submit a swift copy of the payment.
• Ensure, prior to the release of issued certificates that all applicable procedures (especially the relevant checklist) have been applied in a satisfactory manner and the conclusion is satisfactory. Any discrepancy (corrected or not) shall be reported.
• Issue Certificates of Conformity / Non-Conformity reports as expeditiously as possible within the needed timeframes and in accordance with the procedures.
• Email certificates to the concerned client (ensure proof of payment for new clients and COD clients are received, then the certificate can be released)
• Perform additional tasks as and when required by Management

Key Behaviour

• BV Core & Business values
• Achievement motivation
• Teamwork and co-operation
• Customer service orientation
• Courteous
• Honest
• Helpful
• Humble
• Caring
• Hard worker and continuous learner
• Available and willing to travel

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MINIMUM REQUIREMENTS

• Minimum of 3 years job related experience (Technical Quality Risk, Industry and LTOs).
• Minimum requirement of Industrial/Mechanical/Chemical Engineering or equivalent qualification(s)
• Minimum of 2 years’ experience of 17020 quality management of Industrial type of activities (e.g. Pressure equipment)
• ISO 17020, ISO 17025 able to conduct internal audits, to maintain certifications.
• Host and engage with external auditors appropriately.
• Total Quality Management (TQM) NQF6 certificate or similar.
• Lean Six Sigma knowledge will be advantageous.
• Advanced knowledge of ISO 9001, and exposure to ISO 17020, 17025 and ISO 17065 is an advantage,
• Experience in engineering or manufacturing industries with exposure to Operations in an international environment is an advantage,
• Environmental and legal requirements with OSH
• Able to carry out and coordinate Quality Incident and Root Cause Analysis,
• Able to carry out several tasks concurrently and deliver timely,
• Teamwork & Communication: fluent in English oral and written, open to support others, Open mind and willing to learning new skills,
• Proficiency in using computer (usual MS suite: Word, Excel, PPT, Outlook…), experience in writing procedures or reports is an advantage.
• Valid driver’s licence.

JOB SPECIFICATION

Accountabilities

District animation

• Coordination of the engagement committee.
• Coordination of the impartiality committee.
• Ensure the ionizing radiation self-assessment is completed yearly.
• Validation of personnel qualification work instructions, equipment and technical software for the execution of services through support of subject matter experts.
• Support and animation of network of technical specialists regarding technical matter, methods, tools and performance.
• Definition, implementation and measurement of actions to improve performance through the operational excellence initiatives from the Group, Africa and local entities.                  

Management system

• Producing an annual audit schedule which will ensure all disciplines are periodically audited throughout the year in accordance with all internal and external standards.
• Maintaining records of all audits carried out, corrective/preventative actions identified and measures taken.
• Development, review and management of all quality forms and documents, to support external accreditations and the specific needs of the business.
• Track and report required TQR KPI’s (in i-evaluate, NEXUS and TRACMAP tools and monthly reports)
• Develop or update necessary local procedures to comply with applicable requirements.
• Lead or maintain the ISO 17020, ISO 17021, ISO 17025 and SANAS accreditation certifications.
• Maintain and improve the 17020 and 9001 management systems of IND Division.
• Facilitate internal and external audits related to IND Division accreditations.
• Fulfil the role of Quality Manager and Nominated Representative for SANAS 17020 accreditation for IND Division.                   

Prevention

• Ensure that calibration and routine maintenance of test equipment is carried out.
• Conduct Root Cause Analysis, propose corrective and preventive actions.
• Manage and maintain strong relationships with industry and laboratories, including routine meetings and quality audits according to the audit schedule.
• Investigate and efficiently manage any complaints received within the complaints management process; report findings to the management team and implement any enhanced processes.

Performance Measures (KPI’s)

• Cost of poor quality: number of quality incidents.
• Cost of poor quality: closure rate of nonconformities.
• Risk: number of overdue findings.
• Quality response: number of overdue incidents actions.
• Cost of poor quality: number of reports modified after issuance (due to internal error).
• Quality response: Net Promoter Score (NPS).
• Risk: number of valid LTOs
• Risk: number of complete risk assessments (quality and impartiality).
• Qualifications: number of completed training.
• Qualifications: number of completed mentoring.
• Qualifications: number of completed Supervisions/Assessments.

Technical Quality and Risk Management Responsibilities

• Ensuring the integration of the QHSSE management system requirements into the organization’s business processes.
• Ensuring that the QHSSE management system achieves its intended outcome(s).
• Directing and supporting persons to contribute to the effectiveness of the QHSSE Management System.
• Promoting continual improvement using Scorecards.
• Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.
• Ensuring that arrangements done for effective consultation and participation of employees.
• Ensuring that customer and applicable statutory and regulatory requirements are met.
• Making sure that the risks/impacts and opportunities that can affect conformity services and the ability to enhance customer satisfaction are determined and addressed.
• Guaranteeing the focus on enhancing customer satisfaction is maintained.