Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years.
Through a culture of continuous innovation...
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Deliver support to Sales Consultants in al channels to allow Sales Consultants to focus on Sales
Provide feedback to all parties, internally and externally to make sure that all parties are updated on new application, outstanding installations and other requests
Delivering service and support to our Business Partners and clients in all channels to insure customer satisfaction and to drive customer centricity
Build sustainable relationships within the region with business partners and clients to insure positive and satisfying engagements with Tracker
Feedback to Business Partners and clients regarding any queries until resolved
Handling of any complaints received by the Regional office and dealing with them till resolved and feedback to all stakeholders
Maintain and enhance reports implemented by management to monitor regional productivity and efficiencies
Daily feedback to stakeholders regarding outstanding actions that could have an impact on customer service
Provide information to Sales Teams to assist them with commission clients for consultants and Business Partners
Ensure that the Region aligns with Tracker Head Office processes to increase efficiencies and turnaround times
Positively influence the processes and relationships within the region to achieve the business objectives
Support other business units and other departments within Tracker Connect
Apply knowledge, seek assistance, assign resources and judgment to resolve problems
Compliance with company policies
Minimum requirements
Matric with minimum of 3 years Customer Service and Administration experience
Qualification in Customer Service or/and Administration will be advantageous
Experience in Tracking or GSM-related industry will be advantageous
Computer literacy – Word, Excel, Power Point
Ability to deal with customers at operational and Executive level
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