Quality Assurance Officer: Revocations at The Road Traffic Infringement Agency (RTIA)

• Minimum Educational Requirements: Matric (NQF 4) + National Diploma (NQF 6) in a quality related field or traffic or police or police management or administration field or equivalent.  A Degree (NQF 7) or Post graduate degree (NQF 8) in a quality related field traffic or police or police management or equivalent will be an added advantage.
• Minimum Knowledge & Experience Requirements: A total of 3 years’ working experience in a position of equivalent level to that of an officer: revocation manager or representations officer or supervisory level in a quality related environment. Having practiced as a quality assurance officer or auditor or inspector in a service-oriented environment or traffic officer, magistrate, Enforcement Orders Officer, Representations Officer, prosecutor or police officer or admin officer in a traffic law administration environment will be an added advantage. Must be in possession of at least code B valid driving licence free of endorsements. Extensive knowledge of quality management .
• Knowledge of quality management including Total Quality Management (TQM) concepts and tools as well as their application in a service-based environment .Ability to reconcile the operations and the client’s view of quality. Ability to diagnose quality problems through quality gaps. Knowledge of the quality management perspective of steps to achieving conformance to specification. Knowledge of ISO 9000 and ISO 9001 quality standards .Extensive knowledge of the AARTO Act, National Road Traffic Act, Criminal Procedures Act, National Land Transport Act, Cross Border Road Transport Act, Promotion of Administrative Justice Act, Promotion of Access to Information Act and other Regulations applicable to traffic and transport management. Computer literacy (MS Word, Excel, PowerPoint, etc.) · Ability to apply one’s mind fairly and objectively and uphold justice in the adjudication of cases and demonstrate the good values of the Agency. Required to provide valid reasons for all quality assured revocation of enforcement orders.
• Required Competencies: Computer literacy (MS Word, Excel, PowerPoint, etc. Extensive knowledge of quality management. Knowledge of quality management including Total Quality Management (TQM) concepts and tools as well as their application in a service-based environment. Knowledge of the quality management perspective of steps to achieving conformance to specification. Knowledge of ISO 9000 and ISO 9001 quality standard.  Research skills, data collection and analysis. An understanding of the transport sector.
• Special Requirement: Knowledge of quality management concepts and tools.

Duties:

• Support the optimisation of the section/unit: Contribute to the development of operational plans in the Unit.Comply to all policies and procedures in the Unit.Conduct project administration, recorded keeping d produce project related reports .Systematize the achievement of deliverables against project plans
• Demonstrate knowledge of the latest development within area of expertise.Take ownership for own work, performance management and development.Introduce improvement opportunities within area of expertise in line with best practice to optimise performance. Engage in problem solving and continuous improvement to maximize output of area.
• Quality assurance of the adjudication of revocation of enforcement order applications: Quality assurance of the processed applications for revocation of enforcement orders.  Diagnose quality problems through quality gaps within the revocation of enforcement orders environment.  Reconcile the operations and clients’ views of quality within the revocation of enforcement orders environment. Application of TQM concepts (continuous improvement, Six Sigma, employee empowerment, benchmarking, just-in-time and Taguchi concepts) and tools in the processing of applications for revocation of enforcement orders. 
• Application of ISO 9000 and ISO 9001 to the applications for revocation of enforcement orders procedures and policy. Conduct quality inspections within the revocation of enforcement orders environment .
• Application of the steps of conformance to. Reports retrieved. Timeous submission of reports. Acknowledgement letters distributed. Stakeholder feedback # investigated Investigation results queries resolved. Manager feedback.Number of quality inspections conducted.Number of processed applications for enforcement orders inspected.Number of quality problems diagnosed through quality gaps
• Number of reconciled operations and clients’ views of quality specification in the revocation of enforcement orders environment.Focus on both procedural matters and the facts of the infringements or substantive matters.Handle and resolve follow up queries from officers and management.