The Department of Health aims to provide quality health services and ensure a caring climate for service users, implement best-practice health care strategies, create a positive work environment for staff, and provide appropriate and top-quality training for health workers. Our vision is to provide high-quality, efficient and accessible healthcare to transform people's lives. Our mission is to create an effective public healthcare system in Gauteng by ensuring we have the right people, skills, system and equipment to provide the care our patients need to live healthy and quality lives.
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Grade 12 certificate. A Basic qualification accredited with the SANC in terms of Government notice R425 (i.e., Diploma/Degree in nursing as a Professional Nurse in General, Psychiatry & Midwifery A post basic qualification with a duration of at least one year accredited with SANC in Nursing Management.
Current registration with the South African Nursing Council (SANC) as a professional nurse, a valid driver’s license.
A minimum of 7 ( Seven) years appropriate/recognizable experience in nursing after registration as professional nurse.
A minimum of 2 years of working experience in Managing Patient Complaints will be an added advantage. Knowledge of relevant legislation and supervisory skills. Excellent interpersonal relationship and ability to work within multidisciplinary team. Knowledge of waste management regulation and report writing skills.
Basic Computer literacy is essential. Familiar with code of good practice in the public sector and labour relations practices. Ability to collect and analyse data.
Evidence of current registration with SANC. Able to perform under pressure. Initiative, motivated and reliable and a team player. Good decision making, communication and presentation skills are essential.
Duties :
Development and maintenance of quality patient care environment that promote optimum patient experience of care. Manage the clinical audits system. Ensure proper Management of Complaints, Compliments, suggestions, and patients safety Incidents in the hospital.
Ensure the implementation of National Core Standards/Ideal Hospital. Coordinate the development and implementation of institutional guidelines in line with legislation. Ensure adherence to quality assurance norms and standards in the institution.
Assist with data collection, analysis and report pertaining to total quality management in the hospital. Optimum utilization of resources and implementation of the Performance Management System.
Coordinate compilation of quality improvement plans and communicate with external and internal stakeholders. Perform. other duties that are delegated by Supervisor/Manager.
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