Quality Control Administrator at Ninety One

In this role you will:

• Check (QC) instructions accurately within agreed upon turnaround times
• These instructions include the CDD and RR of all legal entities and individuals
• Be flexible in the working hours as required by this function
• Ensure work is completed within the required cut–off times
• Be responsible for understanding and adherence to business rules and processing rules and working within the required SLA
• Assist other team members when necessary – provide cover during periods of absence
• Attend scheduled training sessions
• Investigate, resolve, and take full responsibility for errors made
• Adjust efficiently within new structures
• Participate in achieving the goals of the team
• Attend regular team meetings
• Resolving queries in a timeous manner
• Liaise with client service and advisor liaison consultants to resolve all instructions if and when required
• Ensure forms are completed correctly
• Ensure online submissions meet all business rules (signatures, discretionary broker permissions and security checks)

You should consider applying if you have:

• Relevant 1 - 2 years working experience
• Relevant degree/diploma (advantage)
• Financial Services experience specifically Asset Management, Retirement Funds and Unit Trust Offshore experience – advantage
• Client Service Experience - advantage
• Computer literate - Microsoft packages, Excel (intermediate), Word and Outlook
• Knowledge of platform workflow systems
• Knowledge of the platform product rules and processes

Some of the attributes we look for in a person are:

• The ability to build and maintain meaningful relationships
• Driven by results
• Ability to recognise and embrace change
• A client focused and collaborative approach