Quality Controller - Pietermaritzburg at DHL Supply Chain

Key areas of responsibility include: 

• Apply procedures, tools and methods that are consistent with the DHL Strategy
• Through a continuous process of consultation with colleagues and management, ensure that procedures are written and implemented, and evolve in line with the stake holder's developing needs and that all BU and Functions strictly conform to these policies and procedures
• To establish a business partnership through advising and supporting colleagues and management on matters which have an influence on the operational procedures of the business.
• Through a principled, professional approach, purposefully manage the training and implementation of operational procedures, so that managers and supervisors are suitably equipped to maximise the business unit’s knowledge capacity  
• Ensure that all personnel are trained in GDPs  
• Liaise with Third Party Contractors, Clients and Customers regarding Quality Management 
• Actively support management through objective and professional input with the writing and implementation of standard operating procedures  
• Similar processes must conform from one operation to the next and guidance in this regard is vital to the management and staff  
• Respond proactively to changing operational needs through innovatively exploring new processes, which promote the knowledge base 
• Understand and ensure that standard processes and internal controls are in place to minimise risks
• Develop and maintain a Document Control System 
• Ensure that change control documentation is compiled and signed off for implementation
• Ensure that validations and calibrations are performed to clients’ expectations  
• Ensure that deviation reports compiled and signed off 
• Ensure that all operational processes are implemented within their relevant environments, along with BRCGS compliance procedures.
• Ensure site HACCP study is in current versions and reviewed as and when needed as per the standard
• Control documents for all processes implemented must be kept on file as quality records
• "Revise Training Matrix
• Review and update all SOPs on ETQ System. Assisting in reviewing and update WI and uploading ETQ. 
• Ad hoc internal audits are conducted to ensure that operational processes are being implemented, trained and adhered to by all stakeholders 
• Assist with external audits: collate supporting documentation, liaise with different department to ensure a successful external audit including BRCGS
• Internal audits and support documentation must be kept as quality records  
• Continuous Quality Improvement: Ensure that CAPAs (Corrective Action and Preventative Action) are developed and implemented 
• Monitor and evaluate implementation of CAPAs on ETQ 
• Liaise closely with Client Quality Assurance Sub Sahara Africa Lead  
• Submit weekly/monthly progress reports for Change Control /CAPA and Deviation Reports  
• Ensure involvement in any decision to quarantine or dispose of returned, rejected or falsified products
• Ensure that the processes needed for the Quality Management System are established, implemented, and maintained 
• Check all relevant documentation to formally release final product for distribution.
• Ensuring awareness of customer and quality requirements throughout the organisation  
• Functioning as liaison with internal and external parties on matters relating to the Quality Management System
• Work in collaboration with the variance relevant Acts and operational requirements
• "Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485, BRCGS and regulatory requirements
• associated with the QMS" 
• Reporting to Management on Quality Management System performance and any need for improvement.
• Ensure that a CAPA programme is implemented and maintained
• Work closely with SHEQ department to support daily business requirements  
• Capture, investigate, manage and report NCAs  
• Maintain product quality standards as per customer requirements throughout product reworking and handling processes

Skills/Experience

• React to customers in a courteous and professional manner and maintain at the highest level  
• Knowledge of logistics market trends, opportunities and challenges
• Good analytical and numerical skills
• Excellent communicator (verbal & written)
• Excellent organizational & time management skills
• Strategic tools/techniques approaches and strategy determination  
• Ability to meet deadlines and relentless accuracy in capturing of data and all other functions. 
• Embrace and foster the DHL culture of working in and with the local communities  
• Certified in ISO 9001:2015, BRCGS, HACCP  
• Person should have a good understanding of quality as a key value.  Knowledge of ISO9000 2000 Quality Management System 1, 2 and 3 certifications 
• An understanding of Logistical Supply Chain Business or production environment of FMCGs, Knowledge of operational processes and how they link into one another  
• Expert proficiency in the MS Office suite of applications, Ability to accurately analyze information 
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point
• Excellent interpersonal, leadership, motivation and planning skills
• Person should know what products are handled by the Company  
• Person needs good understanding of distribution and transport methods
• Person should be able to enforce health and safety procedures and identify hazards
• Knowledge of client’s requirements and customer needs  
• Person should have a good understanding of quality as a key value

Qualifications

• Matric  
• Logistics / Warehouse Management / Supply Chain Management Diploma {Desirable}
• 3-5 years Management experience in a Warehousing / Logistics / Transport environment