Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail. The company delivers over 1.3 billion parcels per year. The company was founded in the United States in 1969 and expanded its service throughout the world by the late 1970s.
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Key Responsibilities
- Maintain Minimum Safety Standards (MSS) at 100%
- Manage and maintain ISO 14001, ISO 45001 & ISO 22001 standards, ISO 13485.
- Manage and maintain regulatory requirements associated with the QMS.
- Establish Safety Committees and arrange compliance meetings.
- Implement and maintain all Quality Management related standards (ISO 9001, Good Warehousing Practices)
- Implement and maintain Quality required documents (Quality Manual, SOP's, WI'S, Forms etc.).
- Lead and maintain all CAPA, Change Control, Supplier Management and Training Programmes ensuring it is in compliance with GWP.
- Manage and control of contract service providers for Pest Control, Cleaning Services and Temperature Monitoring Services.
- To ensure full compliance and implementation to all client Quality standards.
- Collate details of location safety incidents and report them using approved platforms (LOGICS) within 48hrs.
- Assist country safety function in the preparation for and the completion of safety related inspections and audits (internal/external).
- Ensure that the 12 Global Safety-First Rules and the 5 Driving Safely Rules are embedded into the workplace
- Country HSE Manager
- Provide general safety information and awareness training to location workforce.
- Liaise with Site Management and the workforce to ensure that 2-way communications is maintained on safety related issues.
- Assist in the investigation of incidents and accidents at the site and drafts reports for the Site and Country management where needed.
- Uses Behavior Based Safety techniques to engage with the workforce when appropriate.
- Act as the validator for Hazard and Near Miss Incidents input into Logics.
- Manage the Site Plan and ensure that it is amended and updated as required to maintain its accuracy.
- Manage a suitable and sufficient review procedure for the plan at intervals not exceeding 6 months.
- Prepare the plan for periodic audit when needed and assist in its conduct.
- Assist in investigations into Business Continuity Incidents where appropriate
- Manage the supplier during the surveys/interventions (request permission, deliver work area, control at the end of the works).
- To conduct SHEQ induction and training of all new employees, contractors and visitors.
- Liaise with Third Party Contractors, Clients and Customers regarding Quality Management.
- Ensure that Safety Gemba's and other safety related inspections are conducted periodically.
- Develop and maintain a Document Control System.
- Internal audits and support documentation must be kept as quality records.
- Ensure that deviation reports compiled and signed off.
- Revise the needs Analysis and Training Matrix.
- Continuous Quality Improvement: Ensure that CAPAs (Corrective Action and Preventative Action) are developed and implemented.
- Monitor and evaluate implementation of CAPAs.
- Liaise closely with Client Quality Assurance Lead.
- Submit weekly/monthly progress reports for Change Control /CAPA and Deviation Reports.
- Ensure involvement in any decision to quarantine or dispose of returned, rejected or falsified products.
- Ensuring awareness of customer and quality requirements throughout the organization.
- Work in collaboration with the variance relevant Acts and operational requirements.
- Recording of PPE issues and monitoring their use.
- Ensure that Safety Gemba's and other safety related inspections are conducted periodically.
- Managing Customer complaints.
- Ensure all KPIs are met.
Process
- Assist with / implement safety documented processes and procedures at location / country.
- Complete / assist with safety awareness and safety training at location / country.
- Assist with any safety related audit items.
- Ensure that the Safety incident reporting procedure is in place.
- Complete / assist with implantation of safety standards with sub-contractors and any new projects.
- Assist on the procurement and commissioning of any Accelerated Digitalization equipment at the location.
Divisional and Functional Experience
Process
- Assist with / implement safety documented processes and procedures at location / country.
- Complete / assist with safety awareness and safety training at location / country.
- Assist with any safety related audit items.
- Ensure that the Safety incident reporting procedure is in place.
- Complete / assist with implantation of safety standards with sub-contractors and any new projects.
- Assist on the procurement and commissioning of any Accelerated Digitalization equipment at the location.
Qualifications/ Skills/Competencies/Experiences
- IOSH Managing Safely course or Country equivalent.
- SAMTRAC/NEBOSH/NOSA
- Matric / Grade 12
- HIRA and HACCP
- Proactivity and costs attention.
- Dynamic and goal orientated.
- Able to collaborate with Site Manager.
- Capable of adapting physical observations on the shop floor in quick solution by cooperation with Facility Manager.
- Basic knowledge of technical laws and warehouse systems.
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Key Responsibilities
- Drive the implementation of the 4 OMS principles and 12 OMS elements and maintain the OMS.
- Engage site leaders in OMS by training them on OMS Foundation with OMS Advisor.
- Focal point of OMS Advisor at site for coaching site team and addressing the implementation.
- Regular reviews OMS implementation with OMS Advisor and site manager, escalating any issues or challenges.
- Ensure alignment of site leadership team and clear understanding of OMS as operating system.
- Drive OMS standardization at the site and contribute with new ideas / opportunities for OMS Advisor.
- Support the Site Management Team to establish and maintain an organization that Delivers.
- Maintain the identified KPI tree - ensure changes are resulting in an updated KPI tree.
- Support the development and maintenance of the Management Review Process and ensure the reporting input for the MRP.
- Ensure targets are properly set for Objectives & KPIs - support the maintenance.
- Ensure the R&R are aligned and approved by the Site Manager - support the maintenance.
- Build up the TDM with site leaders and support the maintenance.
- Coach the leaders to follow the TDM and confirm routines and responsibilities are carried out in practice.
- Review span of control analysis with site manager and set up a plan for adjustment.
- Support the implementation and maintenance of Performance Management.
- Work together with the OMS Engineers during data system implementation for defining the site-specific OMS Data System Concept and setting up accordingly the use and routines for site leaders (connecting OMS principles).
- Ensure leadership team is properly trained on Performance Management tools and methodologies and that these trainings (users, maintenance, updates) are included and maintained in the Excellence School program.
- Ensure first level support on site according to regional OMS Data System support model; staying connected to country / cluster OMS Engineers to ensure in time adjustments of OMS Data System set up for the site in case of any relevant operational changes.
- Support the implementation and maintenance of the Job Standardization.
- Support the development and maintenance of Work Instructions & ensure a good alignment with SHEQ.
- Develop the Excellence School in all 4 dimensions following defined standards and defined training - infrastructure / trainer team/training content/training program.
- Train (and retrain) the site leaders and multipliers in their role in the Excellence School and "how to instruct".
- Train, coach and follow up the site leaders in the applicable format for performance reviews for teams and individuals.
- Train and coach site leaders for conducting Gemba: Standards Confirmation for both Process Confirmation and OMS Confirmation.
- Ensure Job Standardization routines are in place and understand deviations.
- Support Continuous Improvement.
- Manage continuous improvement opportunities.
- Train all site leaders on problem solving in the Excellence School training program, maintain the knowledge.
- Encourage and coach the site leaders to continuously improve their processes.
- Support the development of a Recognition Program and maintain the program (including extensive communication), engaging the different stakeholders (including operations, HR).
Qualifications/ Skills/Competencies/Experiences
- Matric
- Tertiary qualification (Logistics / business)-desirable.
- +/- 2years Logistics / Warehousing experience.
- Experience in Performance Management, productivity and continuous improvement methodologies highly desirable.
- Experience is needed to collaborate with ops managers across all levels within a country
- Post Graduate in Supply Chain/Industrial Engineering.
- Experience working within supply chain operations is essential for this role .
- Experience in a manufacturing/operational environment is needed
- Computer Literacy.
- Communication Skills.
- Ability to work within rapidly changing environment.
- Deadline driven.
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Key Responsibilities
Reviewing the General Ledger:
- Identify variations and take corrective action.
- Identify costs still required and raise journals accordingly.
- Investigate costs in the GL that have been incorrectly posted by a third party.
- Analyse account codes reports.
- Review weekly/monthly reports.
- Create weekly FLASH report.
- Prepare monthly FLASH report and send to relevant parties in line with G&Ls.
Compile and Review the Monthly Management Report:
- Create weekly Management Pack.
- Review against the GL to ensure correct figures are reported to Unilever.
- Interact with executives regarding commentary.
Monthly Reconciliations:
- Reconcile balance sheet accounts to identify errors and correct them.
- Review income statement reconciliations in relation to cost analysis per cost centre per prime code.
- Provide income and accurate information regarding cell phone reconciliations.
- Ensure stock loss valuations are correct.
- Manage the stationary usage analysis.
- Prepare Month-end and International external pack.
- Meet and exceed operational service levels.
Drive and Develop Team Culture:
- Encourage and reward constructive internal completeness to benefit the client, DHL, and individual employees.
Compliance with Statutory and Company Policies and Procedures:
- Health and Safety.
- Employment Equity.
- Labor Relations.
- Legislative.
- Environmental Issues.
- Ensure regular monitoring is maintained at a high level of compliance.
Human Resource Management:
- Ensure appropriate staffing levels.
- Ensure high level of competence in staff.
- Manage industrial relations by ensuring appropriate disciplinary actions are taken.
Quality Control:
- Budget Management.
- Delivery of KPIs.
Leadership and Management of the Admin Team:
- Communication, Staff Motivation, Staff Discipline, Performance Management, Training and Development, Change Management.
- Delivery of a secure, clean, and fair work environment for team members.
- Team Building and Morale Management.
- Ensuring compliance of SOPs (Standard Operating Procedures).
- Operating IT systems as required.
Working in a Physically Demanding Environment:
- Ability to meet deadlines and meet KPIs.
Financial Reporting:
- Review all balance sheet reconciliations to ensure accurate reporting and avoidance of unanticipated costs.
- Preparation of half-year and year-end statutory reports for Corporate submission.
- VAT, Company Tax, Deferred Tax, and regulatory and tax pack reporting as necessary.
- Annual budget preparation.
- Development of Management reporting to Operations.
- Optimization of working capital and cash flow management.
Implementation and Maintenance of Financial Controls:
- Work with Business Unit management to develop strategic commercial opportunities to enhance profitability.
- Maintain and enhance decision-making through the provision and use of first-class financial information based on strong operational information and controls.
- Initial preparation of PRB documentation for contract acquisitions, capex, and other commercial opportunities as well as the management of post approval process including back checks.
- Provide thorough coordination and oversight of budget and quarterly forecast processes.
- Determine and implement performance analyses and reporting processes.
- Ensure accuracy and integrity of DHL GL ensuring process and require review and clearing of balance sheet reconciliation items.
Process Control:
- Review management and control of transaction processing within the business and in particular the accuracy and integrity of the source process.
- Ensure compliance with all Group and local deadlines and requirements.
Financial Management Development:
- Management of the development and succession of financial personnel within the DC structures.
- Provide direction and advice to senior management in relation to risk, commercial contracts, approval of business cases, and overall approach to managing financial performance.
- Ensure compliance with all local statutory accounting rules and requirements.
- Interpretation of financial and interrelated operational information.
Submitting Monthly Financial Information:
- Accurately and timely to meet deadlines.
- Provide the management of the Distribution Centre with the appropriate level of Financial and Administrative skills and support.
- Act as a link between the financial/administrative processes and operational functions.
Qualifications/ Skills/Competencies/Experiences
- Matric.
- Charted Management Accountant/ Diploma in Cost and Management Accounting.
- BCom with Management/ Cost Accounting experience in an operational environment.
- Expected Educational Qualification – CA.
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Key Responsibilities
- Day to day inspection of onsite guards
- Day to day inspection of CCTV and access control system
- Reporting any risk issues and if necessary solutions
- Monthly after-hours inspection of depot and guarding service provider
- Re-active and pro-active initiatives
- Investigation of risk / security / OHS incidents
- Compliance with legal pre-requisites
- Assist in completion of audit and self-assessments
- Manage security of depot
- Liaison with service providers and SAPS
- Training of staff on security and operations related issues
- Loss investigation and prevention
- Management of staff
- Maintenance of policies and procedures
- Risk Identification process
- Facilitate and foster good relationships with authorities
- Conduct and lead investigations
- Evaluate security technologies and economics processes
- Measuring all aspects of risk
- Adhere to cost targets
- Project Management and implementation of projects
- Achievement of Operational KPI's
- Employee Awareness of security procedures
- Internal Audits
- Accurately record security or risk related issues
Qualifications/ Skills/Competencies/Experiences
- Matric
- 3-5 years experience of working in Warehouse/Logistics environment
- 3 to 5 years practical Risk Management experience.
- 3 years experience in a managerial role
- Knowledge of logistics market trends, opportunities and challenges
- Commercial breadth, i.e. general management experience
- Strategic tools/techniques approaches and strategy determination.
- React to customers in a courteous and professional manner and maintain at the highest level
- Computer Literacy.
- Communication Skills.
- Ability to work within rapidly changing environment.
Deadline driven.
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Key Responsibilities
- Build strong working relationships with the Cluster Business Unit teams.
- Responsible for contributing to the delivery of IT projects from definition phases through to successful delivery.
- Communicate with the WMOS & Training specialist to ensure the project plan and time scales to ensure delivery.
- Escalation of any project of implementation related issues
- Support product management activity for new business initiatives
- Establish productive business relationships with all stakeholders.
- Compile and submit all training-related reports within a given timeframe.
- Develop and Update with new information training material for trainees.
- Schedule and Deliver training as per Operations requirements.
- Be able to demonstrate to trainee’s best practices.
- Drive cost containment and/or cost reductions through the efficient use of the warehouse systems
- Identify and mitigate warehouse system risks.
- Be actively involved in and support change initiatives related to the implementation of new systems.
- Be able to drive UAT with Sites and with Clients
- Assisting WMOS & Training Specialist with delivery preparation, post-delivery reporting, excellent facilitation of new system roll-out training
- Other duties assigned by WMOS & Training Specialist such as session scheduling support, attendance confirmation of participants, etc.
- Support WMOS & Training Specialist with people management and development, encompassing many different types of strategic and tactical activities.
- Effectively facilitates the achievements of every module objective and strictly adhering to the Systems Training Framework and procedures while managing attendance, assessment, certification and reports.
Qualifications/ Skills/Competencies/Experiences
- Grade 12 / Matric – Essential
- 3 - 4 years administration experience
- 1 - 2 years Logistics / Warehousing experience
- Ability to work under pressure.
- Communication skills
- Ability to work within a rapidly changing environment.
- Deadline driven.
- Good written and communication skills
- Enforcement of Health & Safety procedures and identify hazards.
- Achieve work targets and is willing to take on additional roles / responsibilities.
- Computer Literacy
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Key areas of responsibility include:
- To contribute to a productive working environment
- To work within any operating area as determined by Management and the needs of the Business
- Handle goods with care, to minimize damages
- To follow the Standard Operating Procedures and Work Instructions, whilst safely carrying out your duties
- Perform administrative tasks in line with the SOP
- Be actively involved in and support change initiatives
- Honesty - pride in your job and an eye for detail
- Ensure housekeeping / hygiene in the Warehouse is up to standard
- Operate with integrity and ethical values
- Ensure pallets are according to stacking standards and that there are no damages to the pallets or stock
- Correct use of equipment and to timeously report any defects / faults, by completing the MHE checklist
- Perform additional duties as assigned by Management
- Report and record any non-conformity with regards to the customers merchandise or unsafe acts
- Replenishment of stock
- Put-away of incoming stock into racking / shuttle
- Adherence to all Health & Safety standards
- Participation in stock counts
- Complete tasks timeously and according to the KPI set out
- Ensure that product safety, quality and integrity is not compromise
DPDHL Core Competencies & Skills.
- Ability to communicate effectively with team members
- Good problem solver
- Ability to enforce Health & Safety procedures and identify hazards – awareness of the importance of security
- Computer literate
- WMOS experience and knowledge
- Ability to meet deadlines and KPI’s
- Ability to work within a rapidly changing environment
- Good written and communication skills
- Working knowledge of packaging and warehousing methods
- Ability to read, understand and follow instructions effectively and logically
- Ability to count accurately and to perform simple math’s calculations
- Have appropriate hand, eye and foot co-ordination to effectively use the MHE
- 1 – 2 years’ experience in warehousing, logistics and FMCG environment
- Ability to work under pressure
- Ability to work additional and flexible hours - overtime
- Person should know what products are handled by the Company
- Knowledge of client’s requirements and customer needs
- Good understanding of quality as a key value
- Operational knowledge and understanding of service delivery
- React to customers in a courteous and professional manner and maintain at the highest level
Qualifications
- Matric
- Valid Reach Truck license
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Key areas of responsibility include:
- Apply procedures, tools and methods that are consistent with the DHL Strategy
- Through a continuous process of consultation with colleagues and management, ensure that procedures are written and implemented, and evolve in line with the stake holder's developing needs and that all BU and Functions strictly conform to these policies and procedures
- To establish a business partnership through advising and supporting colleagues and management on matters which have an influence on the operational procedures of the business.
- Through a principled, professional approach, purposefully manage the training and implementation of operational procedures, so that managers and supervisors are suitably equipped to maximise the business unit’s knowledge capacity
- Ensure that all personnel are trained in GDPs
- Liaise with Third Party Contractors, Clients and Customers regarding Quality Management
- Actively support management through objective and professional input with the writing and implementation of standard operating procedures
- Similar processes must conform from one operation to the next and guidance in this regard is vital to the management and staff
- Respond proactively to changing operational needs through innovatively exploring new processes, which promote the knowledge base
- Understand and ensure that standard processes and internal controls are in place to minimise risks
- Develop and maintain a Document Control System
- Ensure that change control documentation is compiled and signed off for implementation
- Ensure that validations and calibrations are performed to clients’ expectations
- Ensure that deviation reports compiled and signed off
- Ensure that all operational processes are implemented within their relevant environments, along with BRCGS compliance procedures.
- Ensure site HACCP study is in current versions and reviewed as and when needed as per the standard
- Control documents for all processes implemented must be kept on file as quality records
- "Revise Training Matrix
- Review and update all SOPs on ETQ System. Assisting in reviewing and update WI and uploading ETQ.
- Ad hoc internal audits are conducted to ensure that operational processes are being implemented, trained and adhered to by all stakeholders
- Assist with external audits: collate supporting documentation, liaise with different department to ensure a successful external audit including BRCGS
- Internal audits and support documentation must be kept as quality records
- Continuous Quality Improvement: Ensure that CAPAs (Corrective Action and Preventative Action) are developed and implemented
- Monitor and evaluate implementation of CAPAs on ETQ
- Liaise closely with Client Quality Assurance Sub Sahara Africa Lead
- Submit weekly/monthly progress reports for Change Control /CAPA and Deviation Reports
- Ensure involvement in any decision to quarantine or dispose of returned, rejected or falsified products
- Ensure that the processes needed for the Quality Management System are established, implemented, and maintained
- Check all relevant documentation to formally release final product for distribution.
- Ensuring awareness of customer and quality requirements throughout the organisation
- Functioning as liaison with internal and external parties on matters relating to the Quality Management System
- Work in collaboration with the variance relevant Acts and operational requirements
- "Conform and promote awareness to staff on ISO 9001, ISO 22716, ISO 13485, BRCGS and regulatory requirements
- associated with the QMS"
- Reporting to Management on Quality Management System performance and any need for improvement.
- Ensure that a CAPA programme is implemented and maintained
- Work closely with SHEQ department to support daily business requirements
- Capture, investigate, manage and report NCAs
- Maintain product quality standards as per customer requirements throughout product reworking and handling processes
Skills/Experience
- React to customers in a courteous and professional manner and maintain at the highest level
- Knowledge of logistics market trends, opportunities and challenges
- Good analytical and numerical skills
- Excellent communicator (verbal & written)
- Excellent organizational & time management skills
- Strategic tools/techniques approaches and strategy determination
- Ability to meet deadlines and relentless accuracy in capturing of data and all other functions.
- Embrace and foster the DHL culture of working in and with the local communities
- Certified in ISO 9001:2015, BRCGS, HACCP
- Person should have a good understanding of quality as a key value. Knowledge of ISO9000 2000 Quality Management System 1, 2 and 3 certifications
- An understanding of Logistical Supply Chain Business or production environment of FMCGs, Knowledge of operational processes and how they link into one another
- Expert proficiency in the MS Office suite of applications, Ability to accurately analyze information
- Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point
- Excellent interpersonal, leadership, motivation and planning skills
- Person should know what products are handled by the Company
- Person needs good understanding of distribution and transport methods
- Person should be able to enforce health and safety procedures and identify hazards
- Knowledge of client’s requirements and customer needs
- Person should have a good understanding of quality as a key value
Qualifications
- Matric
- Logistics / Warehouse Management / Supply Chain Management Diploma {Desirable}
- 3-5 years Management experience in a Warehousing / Logistics / Transport environment
Method of Application
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