The University of Pretoria is a multi-faculty research-intensive university that has remained among the top South African universities in research output and impact. UP is also the top producer of graduates in the country. With campuses in Pretoria and its surrounds, as well as in the country’s economic hub, Johannesburg, UP is conveniently situated...
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JOB PURPOSE:
- The Senior Administrative Control Officer provides strategic and operational support in the management of institutional quality assurance processes. This includes coordinating external reviews, quality reporting, accreditation-related activities, and continuous improvement initiatives across academic and professional service departments. The role contributes directly to aligning quality assurance activities with the University’s strategic objectives and ensuring compliance with relevant regulatory and accreditation requirements.
KEY RESPONSIBILITIES:
The incumbent responsibilities include but are not limited to:
External Reviews and Institutional Liaison:
- Coordinating and maintaining the institutional external review schedule and present updates to relevant governance structures;
- Advising faculties and departments on the development and approval of Terms of Reference for reviews;
- Coordinating preparation for external review site visits, including project planning and stakeholder engagement;
- Ensuring timely submission, review, and dissemination of self-evaluation reports;
- Facilitating the development, submission, and approval of improvement plans and progress reports;
Review Panel Coordination and Support:
- Developing and managing review panel profiles and appointment processes;
- Coordinating communication with review panel members, including invitations and briefing documentation;
- Preparing review programmes, schedules, and logistical arrangements;
- Providing operational support during site visits and manage documentation repositories;
- Coordinating remuneration and reimbursement processes for panel members;
Quality Assurance and Continuous Improvement:
- Contributing to the development and review of quality assurance policies, guidelines, and frameworks;
- Supporting institutional trend analysis of review outcomes and quality reports;
- Assisting with programme reviews and institutional quality reporting initiatives;
- Contributing to evaluations of the effectiveness and efficiency of quality assurance processes.
MINIMUM REQUIREMENTS:
- A relevant Bachelor’s degree in Higher Education, Quality Management, Public Administration, Project Management, or a related field;
- A minimum of four years’ experience in managing quality reviews, audits, and external evaluation processes;
- Proven experience in project management and coordination;
- Experience working with senior academic and professional stakeholders;
- Experience in a higher education or similar institutional environment will be advantageous.
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):
- Advanced knowledge of higher education quality assurance and accreditation processes;
- Strong project management, coordination, and organisational skills;
- Excellent written and verbal communication skills;
- High attention to detail, particularly in report writing and documentation management;
- Proven ability to engage effectively with diverse internal and external stakeholders;
- Strong ethical orientation and commitment to institutional values;
- Strong leadership skills and decisiveness;
- High level of integrity in handling sensitive information;
- Strong interpersonal skills, highly organised and a keen commitment to excellence;
- The ability to liaise and communicate effectively on all levels within the organisation and with clients from diverse backgrounds and cultures;
- Ability to work in a team.
ADDED ADVANTAGES AND PREFERENCES:
- An Honours degree in a related discipline will be an advantage;
- Formal training or certification in Quality Assurance, Monitoring and Evaluation, or Project Management (advantageous)
CLOSING DATE: 11 February 2026
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JOB PURPOSE:
- This position is responsible for the Student Administration Division within the Department of Enrolment and Student Administration (DESA). The incumbent is responsible for the management of staff within the Student Administration: Operations and the Academic Programmes and Scheduling units. These functions serve as a crucial connection between faculty administration and students, and ensures that related administrative processes are facilitated to support the lifecycle of students until graduation. In addition, this role involves working across functional areas, departments and boundaries, and being able to address complex system problems and disruptions by providing effective solutions.
RESPONSIBILITIES:
The successful candidate’s responsibilities will include, but are not limited to:
- Operational management:
- Manage the staff and operations in the Student Administration Division related to:
The Academic Programmes and Scheduling unit - Responsible for the preparation of Faculty Board meetings, implementation of approved curriculum changes, scheduling functions, the provision of annual yearbooks; and
The Student Administration: Operations unit - Responsible for the coordination of student administration in faculties, invigilation of examinations, provision of certificates, graduation processes and procedures and inaugural addresses, as well as the verification of qualifications;
- The coordination, monitoring and decision making and management of quality related to the student administration service excellence;
- The benchmarking of services, business processes and systems with other institutions, both locally and internationally, through research, collaboration and site visits;
- Define the scope of the Student Administration division, within the Department’s strategy, in collaboration with the Director
Financial management:
- Manage the allocated budgets for the division, and oversee the budgets allocated to the Student Administration: Operations and Academic Programmes and Scheduling units, in compliance with University policies;
- Implement cost control measures, and provide reports to the Director regarding expenditure;
- Contribute insights to the IT capital budget process in partnership with the Deputy Director: Student Systems;
- Oversee and provide guidance on all contractual agreements with service providers;
Human Resources management:
- Manage the process of recruitment, selection and placement of staff in collaboration with the Director and Department of Human Resources, based on organisational needs, job requirements and Employment Equity targets;
- Ensure that HR governance processes are refined and put in place;
- Ensure clear understanding among staff regarding their respective duties and responsibilities outlined in their job descriptions;
- Develop, document, and formalise standards for individual work success through participative management processes;
Stakeholder management:
- Facilitate, co-ordinate and lead various key meetings ensuring the development and implementation of specific action plans;
- Establish and manage liaison between Student Administration and other support divisions and departments;
- Facilitate outcomes and implement corrective actions, when necessary;
- Manage ad hoc projects as well as cross functional projects as required;
- Oversee and ensure the success of various meetings, including but not limited to:
All Student Administration related matters;
- Operational matters;
- Heads of Student Administration in faculties;
- Senate Review Committee on readmissions (Secretariat only);
- Lead various change management initiatives to ensure students and staff are well-informed about changes and improvements related to Student Administration processes.
MINIMUM REQUIREMENTS:
- An applicable Honour’s degree; with
A total of eight years’ experience, of which three years must be in management, in:
- University Student Administration;
- Academic and student administration and operational management in a higher education institution;
Proven experience in and knowledge of inter alia:
- Stakeholder management;
- Change management;
HR;
- The development and managing of academic programmes;
- Working with systems cross-cutting matrix management and ability to innovate on institutional level.
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):
Administrative and computer literacy skills;
Knowledge of/in:
- Higher education rules and regulations;
- Student systems and student life-cycle;
- Designing and implementing business plans/proposals;
- Data interpretation/analysis and report writing;
Technical competencies:
- Relevant language and communication skills;
- Computer literate;
- PeopleSoft;
- Behavioural competencies:
Ability to:
- Be flexible and adapt to changing circumstances;
- Function effectively in a real time environment, attending to tasks as they arise;
- Manage time and priorities effectively, ensuring tasks are completed efficiently;
- Multitask and work effectively in a pressured environment, attending to multiple tasks simultaneously;
- Demonstrate initiative and be a self-starter, taking proactive steps to address challenges;
- Collaborate as a team player, contributing positively to group dynamics;
- Exhibit strong interpersonal skills, fostering positive relationships with others;
- Deal with complexity in a cross functional and multi-faceted environment;
- Negotiate effectively to achieve mutually beneficial outcomes;
- Demonstrate leadership skills, guiding and motivating others towards shared goals;
- Apply analytical skills to assess situations and make informed decisions;
- Lead a team, providing direction and support to achieve objectives;
- Adapt and function in diverse situations to resolve problems effectively.
ADDED ADVANTAGES AND PREFERENCES:
- An applicable Master’s degree (Administration/Education policy or equivalent);
- Applicable management courses/qualifications;
A total of eight years’ experience in:
- Compiling curricula and preparation of yearbooks;
- Timetable scheduling;
- PeopleSoft systems;
- Valid driver’s licence.
CLOSING DATE: 10 February 2026
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RESPONSIBILITIES:
- To efficiently and effectively assist with the preparation of theatres for events taking place in the Aula, Chapel, Rautenbach Hall, Musaion, Amphitheatre, and any other venues as required, in a manner that contributes positively to the success of all events.
MINIMUM REQUIREMENTS:
- Grade 10 qualification;
- At least six (6) months of stagehand experience;
- A valid Code B driver’s license.
REQUIRED COMPETENCIES ( SKILLS, KNOWLEDGE, AND BEHAVIOURAL ATTRIBUTES ):
- Basic knowledge of sound and lighting;
- Basic knowledge of stage setup;
- Basic knowledge of health and safety;
- Ability to communicate effectively in English ( read and write );
- Basic technical skills in sound and lighting setup, focusing, rigging, and use of gels;
- Ability to work effectively in a team;
- Ability to perform well under pressure and in a stressful environment.
ADDED ADVANTAGES AND PREFERENCES:
- Grade 12 qualification;
- At least three (3) years of experience working in a theatre environment.
CLOSING DATE : 10 February 2026
go to method of application »
RESPONSIBILITIES:
The incumbent will be responsible for:
- Providing curriculum, learning and instructional design services to develop programmes that are offered fully online;
- Developing interactive educational materials suitable for fully online learning in collaboration with subject matter experts, graphic artists and videographers;
- Providing first-line support through channels such as phone, e-mail, chat, web-conferencing and drop-in consultations, and act as single point of contact to assist academic staff;
- Modelling effective design practices and creating engaging learning activities and compelling course content that enhances retention and transfer;
- Managing and facilitating training opportunities relating to fully online learning for both individuals and larger groups & align these opportunities with the strategic objectives of the University;
- The project management of multiple development teams and projects;
- Teaching fully online modules and modelling best practises;
- Conducting research on topics relating to fully online learning and disseminating findings;
- Participating in marketing and liaison activities, e.g. the maintenance of the departmental website, the development of marketing material for new fully online programmes, and the creation of a social media presence.
MINIMUM REQUIREMENTS:
Post level 8:
- A relevant Master’s degree in Computer- integrated Education, Educational Technology, Curriculum Development or Academic Development OR
- A Masters-level qualification in any academic discipline, with extensive experience in technology integration, online learning, or distance learning.
Post level 7:
- A relevant PhD in Computer- integrated Education, Educational Technology, Curriculum Development or Academic Development OR
- A PhD in a relevant academic field, with extensive experience in technology integration, online learning, or distance learning.
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):
- Expert knowledge of learning theories, teaching strategies and best practices in an e-learning environment;
- Advanced knowledge of higher education policy frameworks as it relates to curriculum design, teaching, learning, assessment, educational technology, open educational resources, distance learning, and student success;
- Expert level of computer literacy, technical skills and the ability to troubleshoot;
- Seasoned knowledge of learning management systems, authoring systems and elearning tools
- Expert knowledge of web and visual design principles;
- Advanced level of visual design skills (e.g. Articulate 360, Rise, Photoshop, Illustrator or similar software) and ability to storyboard;
- Advanced level of ability to write effective copy, instructional text, and audio/video scripts;
- Expert ability to integrate AI tools into learning design workflows (e.g., for ideation, content generation, analysis, or feedback), with an advanced understanding of the ethical, pedagogical, and data privacy considerations involved;
- Basic knowledge of programming, ICT hardware and network configuration;
- Critical thinking and problem-solving skills;
- Decision-making and leadership capabilities;
- Expertise in conflict resolution and relationship building;
- Adaptability and willingness to deal with constant change;
- Strong verbal and written communication skills;
- Organisational skills, including attention to detail and multitasking;
- Ability to work under pressure and a tolerance for high levels of stress.
ADDED ADVANTAGES AND PREFERENCES:
Post level 8:
- Working towards a Doctorate degree (e.g. in Computer-integrated Education, Educational Technology, Curriculum Development or Academic Development)
- Project management experience
- Curriculum and instructional design and development experience
- Extensive experience in working in a learning management system and various authoring tools, online applications, services and tools
- Experience within Academic environment in a Higher Educational Institution.
Post level 7:
- NRF rating
- Project management experience
- Curriculum and instructional design and development experience
- Extensive experience in working in a learning management system and various authoring tools, online applications, services and tools
- Experience within Academic environment in a Higher Educational Institution.
CLOSING DATE: 9 February 2026
go to method of application »
RESPONSIBILITIES:
The incumbent will be responsible for:
- Providing curriculum, learning and instructional design services to develop programmes that are offered fully online;
- Developing interactive educational materials suitable for fully online learning in collaboration with subject matter experts, graphic artists and videographers;
- Providing first-line support through channels such as phone, e-mail, chat, web-conferencing and drop-in consultations, and act as single point of contact to assist academic staff;
- Modelling effective design practices and creating engaging learning activities and compelling course content that enhances retention and transfer;
- Managing and facilitating training opportunities relating to fully online learning for both individuals and larger groups & align these opportunities with the strategic objectives of the University;
- The project management of multiple development teams and projects;
- Teaching fully online modules and modelling best practises;
- Conducting research on topics relating to fully online learning and disseminating findings;
- Participating in marketing and liaison activities, e.g. the maintenance of the departmental website, the development of marketing material for new fully online programmes, and the creation of a social media presence.
MINIMUM REQUIREMENTS:
Post level 8:
- A relevant Master’s degree in Computer- integrated Education, Educational Technology, Curriculum Development or Academic Development OR
- A Masters-level qualification in any academic discipline, with extensive experience in technology integration, online learning, or distance learning.
Post level 7:
- A relevant PhD in Computer- integrated Education, Educational Technology, Curriculum Development or Academic Development OR
- A PhD in a relevant academic field, with extensive experience in technology integration, online learning, or distance learning.
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):
- Expert knowledge of learning theories, teaching strategies and best practices in an e-learning environment;
- Advanced knowledge of higher education policy frameworks as it relates to curriculum design, teaching, learning, assessment, educational technology, open educational resources, distance learning, and student success;
- Expert level of computer literacy, technical skills and the ability to troubleshoot;
- Seasoned knowledge of learning management systems, authoring systems and elearning tools
- Expert knowledge of web and visual design principles;
- Advanced level of visual design skills (e.g. Articulate 360, Rise, Photoshop, Illustrator or similar software) and ability to storyboard;
- Advanced level of ability to write effective copy, instructional text, and audio/video scripts;
- Expert ability to integrate AI tools into learning design workflows (e.g., for ideation, content generation, analysis, or feedback), with an advanced understanding of the ethical, pedagogical, and data privacy considerations involved;
- Basic knowledge of programming, ICT hardware and network configuration;
- Critical thinking and problem-solving skills;
- Decision-making and leadership capabilities;
- Expertise in conflict resolution and relationship building;
- Adaptability and willingness to deal with constant change;
- Strong verbal and written communication skills;
- Organisational skills, including attention to detail and multitasking;
- Ability to work under pressure and a tolerance for high levels of stress.
ADDED ADVANTAGES AND PREFERENCES:
Post level 8:
- Working towards a Doctorate degree (e.g. in Computer-integrated Education, Educational Technology, Curriculum Development or Academic Development)
- Project management experience
- Curriculum and instructional design and development experience
- Extensive experience in working in a learning management system and various authoring tools, online applications, services and tools
- Experience within Academic environment in a Higher Educational Institution.
Post level 7:
- NRF rating
- Project management experience
- Curriculum and instructional design and development experience
- Extensive experience in working in a learning management system and various authoring tools, online applications, services and tools
- Experience within Academic environment in a Higher Educational Institution.
CLOSING DATE: 9 February 2026
go to method of application »
RESPONSIBILITIES:
- It is expected of the Senior Administrative Officer to deliver a complete administrative function to the Student Administration Office including general office administration and secretarial duties. These functions will include the following:
Applications and Admissions:
- Advising, consulting and attending to enquiries regarding applications and admissions;
- Processing of applications: undergraduate (UG) and postgraduate (PG) Local and International;
- Liaising and preparing documentation for submission to external stakeholders such as USAF, SAQA and NRF;
Customer Service:
- Assisting students with online registration as walk-ins, emails and telephone queries;
- Advising on and directing students to the University General Academic Regulations and Student Rules, Faculty Rules as well as other University policies;
- Providing statistics and reports on request from relevant stakeholders;
Student Records:
- Maintaining and updating students’ milestones such as registration, examination and graduation;
- Verifying of students’ records, curriculum and academic level;
Faculty Information Projects:
- Annual or bi-annual updating and proofreading of the Yearbook, Faculty brochure and Web information;
- Testing and updating of fixed curriculum and prerequisites from Faculty Board and Senate approved regulation changes;
Faculty and University Committees:
- Assisting with the coordination of all the Faculty Committees as well as the Faculty Board;
- Assisting with Faculty and University events;
- Coordinating and assisting in all Faculty events such as #ChooseUP day, registrations, orientation and graduations.
MINIMUM REQUIREMENTS:
- Relevant National Diploma with at least three (3) years’ experience OR National Senior Certificate (Grade 12) with at least five (5) years’ experience;
Experience mentioned above should include the following tertiary student administration functions:
- Applications
- Admissions
- Registrations
- Examinations
- Graduations
- Demonstrated expertise in the interpretation and application of the University’s General and Academic Regulations, and the relevant faculty rules;
- Experience in general office administration and secretarial duties.
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):
- Excellent professional communication and language skills, both written and verbal;
- Strong display of customer service acumen;
- Ability to liaise and communicate effectively on all levels within the organization;
- The ability to work under pressure without compromising detail and accuracy;
- Ability to prioritise work independently and handle simultaneous assignments with success and accuracy;
- Data analysis skills and the ability to compile reports;
- The ability to handle confidential information;
- Thorough working knowledge of applicable computer programmes (MS Word, Excel, PowerPoint, e-mail and the Internet).
ADDED ADVANTAGES AND PREFERENCES:
- A Bachelor of Science Degree;
- Advanced proficiency in MS Office: Word, Excel, and PowerPoint;
- Advance skills in PeopleSoft or equivalent system;
- Experience in managing the logistical arrangements for events.
CLOSING DATE: 2 February 2026
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RESPONSIBILITIES:
- It is expected of the Senior Administrative Officer to deliver a complete administrative function to the Head of Student Administration (HSA) and Office of the Deputy Deans, including secretarial duties. These functions will include the following:
Faculty and University Committees:
- Assisting with the coordination of Faculty Board and Teaching & Learning Committee meetings;
- Assisting the Head of Student Administration with logistical arrangements for Faculty Board Meetings;
- Assisting with recording of meetings and preparation of minutes;
Operational Support:
- Managing the HSA’s calendar and scheduling meetings;
- Assisting with drafting meeting agendas and minute taking;
- Compiling reports and providing data analytics;
- Responding to the Deputy Dean's mailbox and attend to telephonic queries.
Liaison Duties:
- Liaising with the Office of the Dean and the Offices of the Deputy Deans on escalated Student Cases;
- Tracking of all student cases that require approval from the Dean, or delegated to the HSA and Deputy Deans;
- Record keeping of all student escalated cases, for audit purposes;
Faculty Information Projects:
- Assisting in the Annual or bi-annual updating and proofreading of the Yearbook, Faculty brochure and Web information;
- Assisting in updating the fixed curriculum and prerequisites from Faculty Board and Senate approved regulation changes;
- Coordinating and assisting in all Faculty events such as #ChooseUP day, registrations, orientation and graduations;
Postgraduate Applications:
- Supporting and assisting Faculty postgraduate administrators in the co-ordination and administration of local and international postgraduate applications. Advising, consulting and attending to enquiries regarding applications;
- Monitoring of status of applications;
- Providing reports on postgraduate applications.
MINIMUM REQUIREMENTS:
- Relevant National Diploma with at least three (3) years’ experience OR National Senior Certificate (Grade 12) with at least five (5) years’ experience;
- At least three (3) years’ experience in a Higher Education environment;
- Demonstrated expertise in the interpretation and application of the University’s General and Academic Regulations, and the relevant faculty rules;
- Experience in general office administration and secretarial duties;
Experience mentioned above should include the following tertiary student administration functions:
- Applications;
- Committee Management;
- Faculty Information;
- Student Cases.
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):
- Excellent professional communication and language skills, both written and verbal;
- Strong display of customer service acumen;
- Ability to liaise and communicate effectively on all levels within the organization;
- The ability to work under pressure without compromising detail and accuracy;
- Ability to prioritise work independently and handle simultaneous assignments with success and accuracy;
- Data analysis skills and the ability to compile reports;
- Problem solving abilities;
- The ability to handle confidential information;
- Thorough working knowledge of applicable computer programmes (MS Word, Excel, PowerPoint, e-mail and the Internet).
ADDED ADVANTAGES AND PREFERENCES:
- A Bachelor of Science Degree;
- Advanced proficiency in MS Office: Word, Excel, and PowerPoint;
- Advanced skills in PeopleSoft or equivalent system;
- Experience in managing the logistical arrangements for committees and events.
CLOSING DATE: 2 February 2026
go to method of application »
RESPONSIBILITIES:
- Provide administrative support to the Deputy Director and sub-divisions of Campus Services to enable the execution of critical performance areas.
MINIMUM REQUIREMENTS:
- A relevant 3-year National Diploma (Public Administration, Administrative Management, Office Administration, or related qualification) with at least 3 years’ experience, OR Grade 12 with 5 years’ experience, in office management, financial administration, and providing personal assistance to a Deputy Director or equivalent senior manager.
- A valid driver’s license.
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE, AND BEHAVIOURAL ATTRIBUTES): Proficiency in Administration and Finance
- Strong computer literacy;
- Solid numerical skills;
- Basic knowledge of health and safety;
- Effective English communication skills (reading and writing);
- Ability to convey information clearly and concisely;
- Ability to develop and maintain effective relationships to support communication and teamwork;
- Ability to plan and accomplish work operations and objectives;
- Ability to complete tasks accurately and thoroughly.
ADDED ADVANTAGES AND PREFERENCES:
- Relevant bachelor’s degree;
- Driver’s license;
- At least three (3) years of experience working in an Institution of Higher learning.
CLOSING DATE: 09 February 2026
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