Quality Lead - ( Sabre Native - Night Shift) at WNS Global Services March, 2022

- Quality Lead - ( Sabre Native - Night Shift) at WNS Global Services
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Posted: Mar 17, 2022

Deadline: Not specified
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Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
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Quality Lead - ( Sabre Native - Night Shift)
- Job Type Full Time
- Qualification Matric , National Certificate
- Experience
- Location
- City Cape Town
- Job Field Customer Care
Job Description
Quality Assessor for a US travel client:
- To enhance the Quality journey by assessing call centre interactions (calls, email, chat, other) and producing reports which tells the story of the Quality journey.
- Actively engage stakeholders for information sharing purposes regarding QA findings and trends.
- Contribute towards Continuous Improvement initiatives to improve processes, systems and skills.
Qualifications
Essential
- Matric/Grade 12 Certificate
- SABRE Native
Preferred
- Continues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six Sigma
- ISO 9001:2015
- SABRE Native
Additional Information

Experience Required

Essential
- Minimum 18 months’ experience as a Contact Centre Agent, Quality Assessor.
- Travel / tourism consult experience.
- Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel.
Preferred
- Travel / tourism consult experience
- Quality assessment experience
- Contact Centre experience
- USA/International customer service experience
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Interested and qualified? Go to WNS Global Services on jobs.smartrecruiters.com to apply

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Quality Lead - ( Sabre Native - Night Shift) at WNS Global Services

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