Quality Officers - Hay Level 12 (Internal & External advert) at NECSA

Job Profile:

• To develop, implement, and maintain the Quality System. Manage the IMS (Integrated Management System) and audit processes within the Department / Section including the Department’s operational activities, in accordance with ISO 9001:2015, RD-0034 and SHEQ-INS-XXXX series requirements

Key Performance Areas  

Quality Systems Applications and Compliance Management

• Establish, implement and maintain IMS documents (as per ISO 9001:2015)
• Schedule and conduct internal audits and job observations / self-assessments of operational tasks to ensure compliance to license and operational requirements
• Schedule and conduct external audits on e.g. suppliers and/or waste generators
• Maintain status lists for NCR’s, PAR’s, CAR’s and ensure that the department’s documents status list is maintained
• Register and handling of customer complaints and customer satisfaction feedback (surveys)
• Control of documents and records in section
• Plan and perform management review meetings at least annually

Quality Systems / Integrated Management System

• Compile and update Risk register and involved in verifying the Performance monitoring for the section
• Participate in Monthly and quarterly reports for the section
• Compile and regularly update Action Plans for Inspections and Audits, management review meetings, IMS objectives and facility specific action plans
• Review of integrated management system documents and other QA support documents (e.g. Review of IMS policy, IMS objectives, etc.)
• Schedule training and awareness on quality / IMS related SHEQ-INS-XXXX series of documents
• Train and support staff in Work Instructions as to competency level

Non-Conformances / Events Management 

Manage non-conformances and events / incidents by:

• Coordinate investigation meetings and preparing investigation and close-out reports
• Register all non-conformances / events, and follow up and close-out of all open non
• conformances / events
• Register all PARs and CARs, and follow up and close out reports
• Maintain status lists for NCR’s, PAR’s, CAR’s and ensure that the department’s documents status list is maintained;

Surveillance

• Perform quality activities as prescribed in the facility specific QA system (I.e. surveillances, acceptance verifications, etc.); and
• Perform surveillances on the various processes and operations in the section
• Perform routine sample based surveillance of records where applicable
• Assist facilities to resolve issues if non-compliance to statutory and regulatory requirements has been detected which can endanger the lives of personnel and the environment

Facility specific Ad-hoc tasks and / or operational support

• Verify Decontamination, Decommissioning (D&D) and waste management processes
• Perform pre-shipment verification for each shipment, and ensure compliance
• Verify the Performance monitoring and verify performance progress reported during execution of projects listed on the annual plan of action for the section

JOB REQUIREMENTS

KEY KNOWLEDGE & SKILLS

• Implementation and maintenance of  ISO 9001  and /or ISO 17025
• Knowledge of applicable SHEQ legislation, regulation and standards
• Technical background of processes and systems within the department
• Good report writing and record keeping skills
• Communication skills and conflict management
• Interpretation of raw data to do trend analysis

COMPETENCIES

• Problem solving
• Strong leadership
• Teamwork and confidence building
• Attention to detail
• Adaptability / flexibility
• Excellence / quality orientation
• Objectivity
• Pro-active and supportive
• Structured and organised
• Focus and alertness
• Time Management
• Computer literacy

Requirements

Education:

• National Diploma in Science or Engineering)  NQF Level 6
• National Diploma in Technical will be considered
• Quality Assurance / Quality qualification will be an added advantage
• ISO certification will be an added Advantage

Experience: 

• Three 3 years of experience as a Technician or in a Technical, science /engineering environment
• Two 2 years of experience in  systems implementation will be an added advantage/ Quality (QMS) related certificate will be an added advantage