Quotation Clerk at CFAO

(Essential Duties & Responsibilities)

•  Compiling Quotations and submitting to the customer within 24 hour
•  Follow up on submitted quotes (3x per quote)
•  Customer satisfaction.
•  Feedback daily to managers
•  Compile weekly Quote report
•  Support the team to achieve predetermined targets
•  Foster and maintain dedication to service excellence in every aspect of work carried out
• Ensure timeous feedback / communication to customers
•  Processing of invoices, creating order numbers, updating of records on Kerridge system
•  Ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices,     
• Generating order numbers for both internal and external customers, 
•  Accurate and timeous processing of technician / mechanic time sheets, etc.).
• Various specific administrative tasks relating to invoices 
• Managing service schedules are included in this area of responsibility if required
• Providing scheduled (monthly, weekly and daily)
• Ad-hoc reports as might be requested by department / manager or supervisor and / or product support engineer / foreman.

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

• Grade 12 / Matric + 3 years relevant experience
•  Advanced / Expert Computer literacy in MS Outlook, Word and Excel
• Minimum of 3 years’ experience in a similar position
• Forklift technical knowledge

Preferred Knowledge, Skills Education / Training and Experience Requirement(s):

•  Experience working on the Kerridge system essential
•  An Analytical person who pays attention to the finer detail
•  Maintaining and updating information on database
•  Top 10% employee in their current work placement (As rated by their current and or previous manager)