Re-Advert Assistant Officer Customer Service Area (Distribution) Vredenburg at Eskom Communications

Area of Speacialization :

• To carry out pre-quote and related activities to provide supply to residential and non-residential customers with an annual consumptin of less than 4 gigawatt hours (GWh), in a defined geographical area.

Minimum Requirements
 Qualification(s):

•  National Diploma in Marketing/
•  Finance/Commerce/Engineering/
•  Social Science/Business
•  Management/Customer Service at
•  NQF6 with 240 credits

 Related Minimum Experience:

•  2 years experience in customer service environment

Skills and Cmpetencies
 Behavioural:

•  Professionalism
•  Honesty
•  Integrity

 Leadership:

•  Team player
•  Motivating teams
•  Coaching
•  Mentoring
•  Developing

 Knowledge:

•  Electro technolgy
•  Tariffs
•  Customised pricing agreements, customer incentive scheme
•  Energy management
•  Wiring regulations
•  Eskom product

 Skill:

•  Communication
•  Planning and organisatinal
•  Interpersonal, interacting
•  Valid driver’s license

Key Responsibilities

•  Handle qutation and connection activities.
•  Provide existing new customer data.
•  Provide product informatin and service advice.
•  Handle generic service activities.
•  Build a customer relationship base.
•  Maintain the daily customer service activity peratins.

Deadline:24th June,2025