Readvertisement Parts Manager Global Grade 12 at Barloworld Equipment

Key Output

•  To manage a regional parts operation in accordance with our policies and procedures,
•  To ensure the parts’ operation complies with the quality standards as required by our principle - Caterpillar.
•  To ensure that the operation meets all the parts related contractual obligations & Excellence Programs
•  To drive parts sales through customer satisfaction and employee engagement
•  To manage the Parts team that conducts the processes for a territory and delivers on all customer parts needs and expectations within the region.
•  Manage the effectiveness of the parts operations.
•  Responsible for direct face-to-face interaction with the customer.
•  Managing a team’s performance
•  Managing team scorecards and IDP’s (Individual Development Plans)
•  Managing all industrial relations issues
•  Liaising with and delighting the service department
•  Liaising with the Central Warehouse Distribution Centre
•  Liaising with the CIC (Central Inventory Control) for inventory control
•  Preparing and forwarding and discussing Parts KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements
•  Parts Manager has a responsibility to ensure turnover is exceeded in each region.
•  Manage stock value. Party Managers are accountable for managing the stock in their regions and avoiding having surplus stock. Having the right part available for customers is important for our Customer Experience Management.
•  Managing the number of calls made per day. We have many channels to market namely:
•  Walk in customers & Call centre customers
•  Customers managed by an Inside Sales Representative, eComm and Unique Ordering Customers
•  Managing the Net Loyalty Score for Parts & Ensuring Customer Satisfaction.

Qualification, Experience and Competencies

•  Grade 12
•  BSc. Industrial (Engineering) / National Diploma (Industrial Engineering)/ Supply Chain Management or Equivalent
•  5 years’ minimum experience as a parts Manager
•  Relentless Execution, Customer Service Orientation; Plan, Organise, Control.
•  Networking internal and external / Liaison.
•  Business Planning and budgeting; Conflict Management; Performance Management orientation
•  Problem identification and solving.
•  Attention To detail.
•  Sales, Warehousing and distribution management (Supply chain management)
•  Parts management
•  Inventory Control
•  6 Sigma / Project Management
•  Know and understand CAT Reman
•  Know and understand BWE Reman
•  Know and understand Parts Exchange
•  Promote BW Reman, Ensure Reman Core process is managed, collate forecasts and execute
•  Ensure customers’ orders delivered full on time
•  People management