Senior Manager Retail at Eskom Communications

Introduction

• Position/Task Grade: EEE. Department: GP-Retail. Business Unit: Gauteng Cluster. Area of specialization: Reporting to the General Manager Operations, the Senior Manager Retail will lead the delivery services for predefined customers, through the provision of value-adding customised products, services to segmented customers and standardised products and services to regulated subsidised customers.

Job description
Skills and Competencies Required 

Behavioural:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:

• Team Leader
• Results and delivery focussed
• Build effective relationships
• Coaching
• Mentoring
• Developing

Knowledge:

• Eskom business and business processes
• Understanding process management

Skills:

• Ability to work effectively with all levels in the customer service business
• Sound interpersonal relations
• Well-developed communication
• Credibility and ability to build commitment for customer satisfaction
• Accreditation in terms of the customer service leadership programme
• General management

Key Responsibilities

• Formulate and develop a retail strategy.
• Manage energy and network services.
• Drive the development and marketing of products and services in the cluster.
• Lead the customer acquisition process.
• Develop and implement a revenue management process.
• Build and maintain customer relations.
• Lead stakeholder relationship management and communication.
• Manage and optimise resources.

Minimum requirements

Qualification(s):

• B Degree in Marketing/ Commerce/ Sciences/ Engineering at a NQF7 level with 360 credits or
• B Tech in Marketing/ Commerce/ Sciences/ Engineering at a NQF7 level with 360 credits        
•  Experience: 
• Minimum of 10 years extensive experience in a customer service environment and customer service theory.

Apply by: 4 December 2025