Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dealership on the Iberian peninsular and has recently completed...
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Key Outputs
Ownership and data maintenance of all product support data sources and providing timely and accurate information to Product Support Management
Produce regular Aftersales Sales force activity reports for management review
- Track and manage leads raised through digital platforms
- Activate and manage end to end process of credit claiming for Power
- Grow aftersales systems adoption and customer coverage
- Manage the Digital Sales funnel and Prioritized Sales Events action rate
- Manage and report on Aftersales Insights Reports
- Research on new potential customers and industry trends and insights to drive sales in both prime sales and
- aftermarket
Qualification, Experience and Competencies
- Mechanical/ Industrial Engineering / B Com degree (Economics or Finance majors)
- Research and Analysis skills (and scenario planning)
- Proficient in advanced Excel, MS power point and data modelling
- Knowledge of Project Management principles and processes
- 2-5 years
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Key Responsibilities:
- Perform basic electrical work.
- Perform basic plumbing work.
- General building maintenance.
- Maintain, repair, and move furniture.
- Install and replace floors, tiling and stairs as needed.
- Repair and paint doors, windows, walls, ceilings.
- Perform thorough facility inspections and schedule any necessary repairs (internal & external)
- Maintain accurate records/documentation associated with your work.
- To be able to work at heights (non-Acrophobia).
- Be able to work overtime.
Skills Requirement:
- Basic Plumbing knowledge
- Basic Electrical Knowledge
- Customer service
- Ability to use common power and hand tools.
- Self-starter with good time management skills
Qualification, Experience and Competencies:
- Matric/Grade 12
- Valid driver’s License
- Effective communication across all levels
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Key Output
- To manage a regional parts operation in accordance with our policies and procedures,
- To ensure the parts’ operation complies with the quality standards as required by our principle - Caterpillar.
- To ensure that the operation meets all the parts related contractual obligations & Excellence Programs
- To drive parts sales through customer satisfaction and employee engagement
- To manage the Parts team that conducts the processes for a territory and delivers on all customer parts needs and expectations within the region.
- Manage the effectiveness of the parts operations.
- Responsible for direct face-to-face interaction with the customer.
- Managing a team’s performance
- Managing team scorecards and IDP’s (Individual Development Plans)
- Managing all industrial relations issues
- Liaising with and delighting the service department
- Liaising with the Central Warehouse Distribution Centre
- Liaising with the CIC (Central Inventory Control) for inventory control
- Preparing and forwarding and discussing Parts KPI’s (Key Performance Indicators) and SLA’s (Service Level Agreements
- Parts Manager has a responsibility to ensure turnover is exceeded in each region.
- Manage stock value. Party Managers are accountable for managing the stock in their regions and avoiding having surplus stock. Having the right part available for customers is important for our Customer Experience Management.
- Managing the number of calls made per day. We have many channels to market namely:
- Walk in customers & Call centre customers
- Customers managed by an Inside Sales Representative, eComm and Unique Ordering Customers
- Managing the Net Loyalty Score for Parts & Ensuring Customer Satisfaction.
Qualification, Experience and Competencies
- Grade 12
- BSc. Industrial (Engineering) / National Diploma (Industrial Engineering)/ Supply Chain Management or Equivalent
- 5 years’ minimum experience as a parts Manager
- Relentless Execution, Customer Service Orientation; Plan, Organise, Control.
- Networking internal and external / Liaison.
- Business Planning and budgeting; Conflict Management; Performance Management orientation
- Problem identification and solving.
- Attention To detail.
- Sales, Warehousing and distribution management (Supply chain management)
- Parts management
- Inventory Control
- 6 Sigma / Project Management
- Know and understand CAT Reman
- Know and understand BWE Reman
- Know and understand Parts Exchange
- Promote BW Reman, Ensure Reman Core process is managed, collate forecasts and execute
- Ensure customers’ orders delivered full on time
- People management
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Purpose:
- The purpose of this position is to monitor, manage and optimise machine health, performance and undercarriage lifecycle across the customer fleet, ensuring inspections, diagnostics, and technical interventions are completed accurately and timeously. The role will be based in East London and will be responsible for supporting customers in the East London, Umtata and Gqeberha regions
Key outputs
- Monitor machine health through EM solutions
- Ensure that undercarriage component forecasting management is in place and carried out timeously
- Conduct machine inspections on earthmoving equipment as required
- Ensure that operational abuse is kept to a minimum and that machines are operated to their full capabilities
- GET wear analysis Blade/Bucket and compile reports
- Machine operator and application evaluation
- Site severity analysis
- Inspection conversion to quote and quote conversion to order.
- Machine downloads and Reports on downloaded events
- Manage the undercarriage replacements on the Caterpillar Horizon program
Qualification, Experience and Competencies
- Grade 12
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification)
- Three years’ Caterpillar experience as a mechanic
- Computer literate (MS Office, CAT Software)
- Sound business communication skills
- Sound technical knowledge of product brands
- Must have strong interpersonal and negotiation skills
- Strong problem-solving abilities and abilities to make decision - Team player – must be able to work collaboratively, accept guidance, and contribute effectively within the team (including BWE, CAT, customers, and suppliers)
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Key Outputs
- Disassemble, troubleshoot, inspect, evaluate, and assemble components to OEM standard.
- Compile accurate component analysis and reports
- Maintain professional image when representing BWE
- Warranty, REMAN returns
- Compile component condition / failure reports
- Safety Orientated
- Inspect, Repair and Maintain CAT equipment
- Compile accurate customer machine analysis and reports including Machine Inspection Reports (MIR’s) and Technical Analysis Reports (TA’s)
- Maintain professional image when representing BWE
- Ensure safe work practice
- Control Contamination
- Control own admin (labour booking, service reports, part returns, expenses etc.
- Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained.
Qualification, Experience and Competencies
- Matric or equivalent
- Qualified in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) NQF 3
- Component specific technical knowledge and skills
- Sound interpersonal and communication skills
- Basic technical report writing
- Basic business and financial understanding
- Computer Literacy (SIS, STW & ET) knowledge
- Component rebuilding experience – minimum 5 years
- Applicable product knowledge
- Drivers licence – Code C1
- Understanding of supplier warranty systems, policies & procedures
- Understanding of the MHSA
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Key outputs
- Assembly of hydraulic hoses as per customer requirements and to CATERPILLAR hose information system specifications
- Adherence to contamination control requirements
- Ensure a safe and healthy work environment
- Ensure machinery is in good working condition and calibrated as per factory specification
- Accountable for keeping of hose assembly register
- Ensure that work areas are maintained clean and hazard free at all times
- Receive hose requirements / specifications from parts and service sales liaison
- Verify against HIS to validate correct specifications / requirements
- Pick loose parts dependant on plant specific layout and process
- Select correct hose and cut to specification
- Tag hose with correct information
- Seal and despatch as required
- Sign off hose assembly in hose register
- Build hydraulic hoses per sample as and when required
- Providing assistance in other areas within the warehouse as and when required
Qualification, Experience and Competencies
- Grade 12
- Certified hydraulic hose assembler will be an added advantage
- Previous experience in hydraulic hose assembly advantageous
- Working knowledge of all supplied fittings and their use
- Working experience with MS Office / ERP systems
- Attention to Detail
- Verbal and Written Communication (Including listening)
- Applied Business Numeracy
- Rule Orientation
- Ethical Behaviour
- Stress Tolerance and Resilience
- Teamwork
- Mechanical Reasoning
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Key outputs
- Prepare and Post Monthly calculations/provisions (PCV, PPIR, Return shipment, Shipping accrual)
- Posting of journals for Barloworld Equipment Regions
- Reviewing and releasing of document workflow for team
- Preparation of monthly reports (OneStream)
- Preparation and clearing of general ledger recons. Including reviewing teams recons
- Release of Creditors and Cashbook payments
- Releasing Online payments for Lesotho, Swaziland, BCO and RSA
- Assisting Regional FM’s / Auditors with requests
- Ensuring accuracy and completeness of intercompany accounts and confirmations
- Staff management
- Assisting with ad hoc finance requests
Qualification, Experience and Competencies
Minimum Required Qualification:
- Matric (Grade 12)
- Degree / Diploma – Financial Accounting
Minimum Required Experience
:
- Three years + experience in accounting
- Sound MS Office literacy
Minimum Required Competencies:
- Attention to detail and high level of accuracy
- Open and honest communication
- Team player
- Highest level of confidentiality
- Planning skills and the ability to work under pressure
- Sound financial and accounting knowledge combined with commercial acumen
- Solid knowledge of Microsoft Office suit and other systems experience valuable
- Excellent interpersonal skills
- Able to work independently
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Key outputs
Safety:
- Serve as the facility Emergency Response Coordinator
- Attend the Health and Safety Committee meetings
Building Management:
- Supervise and coordinate the day-to-day maintenance and support of buildings, grounds and facilities systems
- Maintains a safe and effective working environment that complies with regulations and laws
- Respond to reactive maintenance issues timeously
- Ensure the effective maintenance and management of Barloworld Equipment’s motor vehicle
- Supervise and co-ordinate works with contractors.
- Ensure all suppliers adhere to company policies while on site.
- Submit weekly building inspection reports
- Oversee monthly inspection of portable electrical equipment, kitchen areas, ablution facilities, fire detection/equipment and other (as required)
- Schedule and supervise preventative maintenance and liaise with Landlord where applicable
- Plan, guide and supervise all gardening maintenance and improvements
- Capture monthly water and electricity meter reading
- SLA/KPI management for Soft and Hard services
- Responsible for drafting scope of work for Facilities related RFQ/RFPs as per Procurement procedures
Financial Management:
- Draft maintenance plan with costing
- Analyse quotes received from contractors for cost optimisation
Qualification, Experience and Competencies
- Matric with Facilities Diploma/Degree or relevant Diploma/Degree
- Three to Five years’ experience in Facilities Management would be advantageous
- Expert knowledge of Microsoft office is essential
- Attention to detail and high level of accuracy
- Ability to work under pressure
- Good planning and organisational skills
- Well-developed interpersonal and communication skills
- Sound Business and financial acumen
- Ability to manage employees (supervisory experience)
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Key Output
- Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts.
- Proactively assess, clarify, and validate customer needs on an ongoing basis.
- Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
- Assist with quotes for parts, service, and equipment management solutions.
- Understand the full range of the dealership’s product offerings and how they are intended to meet business and customer needs.
- Responsible for Marketing after sales products and services
- Liaison Between Barloworld and Customer accounts
- Business Planning and / Budgeting Planning
- Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
- Compile and submit parts forecasting.
- Discuss machine and undercarriage inspection reports regularly with customers.
- Responsible for selling Caterpillar marketing initiatives.
- Parts quotations followed up and converted into sales.
- Promote part sales through service.
- Achievement of Targeted Budget and Effective Expenses Management
- Achievement of Operations and customer monthly KPI’s
Qualification, Experience and Competencies
- Matric
- B. Tech Sales/Marketing Diploma or Certificate
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification).
- 5 years Caterpillar experience as an artisan
- Workplace Competencies Business development skills and knowledge
- Sound business communication skills (Managerial and technical report writing critical in role)
- Sound technical knowledge of product brands.
- Sound business communication skills
- Basic financial management skills
- PC and Microsoft Office knowledge
- Behavioural Competencies: Relations skills
- Problem solving, analysis
- Attention to detail.
- Listening
- Influencing and Negotiation
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Key outputs
- Machine application studies – Correct utilization of equipment in favourable and unfavourable conditions.
- Production studies – Estimation of production possibilities with different scenarios. (Computer simulations) (FPC). Machine comparison studies.
- Payload studies – Measure actual vs. recorded production figures by means of mobile scales
Training:
- Conduct product and application training to all sales and aftersales
- Pit Supervisor Machine Application Performance Training (MAPS)
- Site Assessments – Load/ dump area conditions, Haul Road design and maintenance
- Customer Feedback – Compile comprehensive report on studies conducted. Provide recommendations and follow up assessments.
- Feasibility studies – Fleet size scoping for new or replacement mining programs.
- Deal Team Support / Tender Process – Provide information required (product, production and application) to be used to complete tender documentation.
- Value Simulation Tool (VST) super user. Provide end user training and assistance.
- Incorporate Cost per Ton (CPT) and Total Cost of Ownership (TCO) concepts into all aspects of job role.
Qualification, Experience and Competencies
- Diploma / B Tech / B. Engineering (Mechanical or Mining)
- >5 Years’ experience in Earthmoving
- Product line knowledge
- Technical skills
- Computer literate (MS Office)
- Cat software literate (VST; CatSim; Cat ET)
- Report Writing
- Analytical bias
- Relationship building
- Communication (Verbal and written)
- Presentation skills
- Ability to travel frequently to remote sites to perform site assessments and studies
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Key Outputs
- Meet month-to-month sales target in New, Used and Rental
- Sustain and grow machine sales and rental hours within allocated territories/ customer base
- Effective territory management.
- Accurately and efficiently deal with sales administrative tasks
- Effective self-management and performance ownership
- Manage all aspects of sales process
Qualification, Experience and Competencies
- B. Tech Sales/Marketing Diploma or equivalent
- Grade 12
- Develop good customer relationships
- Proficiency (spoken and written) in English, prerequisite and have a sound knowledge of the
- culture and business practices
- Business development skills and knowledge
- Sound business strong communication and presentation skills
- Process compliance orientation
- Knowledge of CAT product line including accessories and work tools
- Sound knowledge of CAT equipment and industry
- Knowledge of Salesforce.
- Knowledge of MS office
- Facilitation skills
- Relations development skills
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Key Outputs
- Provide labour requirements for dragline services
- Manage and allocate functions of direct and indirect reports
- Provide technical expertise on dragline repairs and rebuilds during services and shutdowns
- Implement and manage quality control
- Build and maintain customer relations
- Manage progress and timelines during dragline services and shutdowns
- Liaise with planning department to prepare quotes, WIP and invoices for area of responsibility
- Prepare reports as and when required
- Perform site audits on equipment with Dragline Technical Representatives
- Attend Site meetings, customer meetings and other relevant meetings as and when required
- Provide technical support to customers
- Assist customer and Dragline Representatives with Scope of work planning for dragline services and shutdowns
- Assist customers with service planning, outage planning and spares BOM's
- Plan Labour requirements for Dragline Services and liaise with planning department for costing thereof.
- Liaise with CAT product support regarding technical issues and warranty related matters.
- Ensure all problems are dealt with promptly
Qualification, Experience and Competencies
- Qualified artisan
- Minimum 10 years dragline experience
- Minimum of 5 years’ experience in Supervisory role
- Experience in the management of dragline shutdown work
- Well experienced in dragline Troubleshooting
- Basic management qualification would be beneficial - SDP or MDP
- Knowledge of MS Projects and other MS Office programs
- Good communication (written, verbal and presentation) and effective negotiation skills
- Experience in quality control
- Ability to work independently, under pressure and meeting deadlines
- Ability to show initiative by thinking creatively
- It would be a requirement to travel time to time and work away from home
- Medically fit and able to obtain a Certificate of Fitness
- Code EB drivers’ licence
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Key Outputs
- Provide administrative support to service operations
- Achieve cost centre financial targets and key performance indicators (KPI’s)
- Effectively control cost centre expenses and work in progress (WIP)
- Effective communication
- Resolve internal and External customer queries
- Initiate job reversals
- Internal and External audits
- Safety
- Back-to-Back CS function
- Open work order and order parts
- Close work order on job completion
Qualification, Experience and Competencies
- Matric Grade 12
- Computer literate –MS Office
- Administration experience-2 years
- An understanding of relevant CS processes
- Team player
- Be able to work both on SAP CS and CRM
- Basic numeracy skills
- Good analytical skills
- Accuracy and Attention to detail
- Good Time management.
- Sound communication skills
- Willing to work overtime
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Key Output
- To lead and manage the team conduct a specific parts process, while meeting departmental objectives and delivering on all customer parts’ needs and expectations.
- Deliver customer service according to position relevant KPI's (as per Balanced Scorecard, SLA's, MARC site or EMP contractual terms or CSA's) while meeting departmental financial targets
- Lead and manage a parts process team using "Great People Management" principles, while following the BWE
- Leadership philosophy and demonstrating value driven leadership. Ensure the parts team works according to policies, principles and procedures of the parts department.
Qualification, Experience and Competencies
- Grade 12 and a tertiary qualification would be an added advantage.
- Business development skills and knowledge.
- Track record leading people in a team-based/participative environment.
- Experience in managing a parts operation advantageous.
- Sound parts business acumen.
- Attention to detail,
- Organisational Awareness,
- Good Communication skills, Analytical Ability
- Product and systems knowledge
- Customer Service orientation
- Inventory Control and warehouse experience
- Parts Sales experience and business financials understanding
Method of Application
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