Readvertisement Service Section Manager level 2 Global Grade 12 at Barloworld Equipment

Key Outputs

• Manage service support staff, budget and perform cost control
• Provide technical support to service support technicians and service team
• Relationship building with external and internal customers
• Proactively liaise with Principal to resolve problems and issues and build relationships going forward
• Manage costing team and CRM/SAP related issues
• Manage the Warranty process and provide support to warranty technicians
• Manage Section’s work in progress, productivity and profitability
• Ensure all problems are dealt with as quickly as possible
• Open relationships conducive to collaborative problem-solving
• Effective control of Work-in-Progress
• Perform site audits on equipment and resolve warranty related issues
• Liaise with CAT product support regarding technical issues and warranty related matters
• Ensure Section complies to statutory compliance, contamination control standards, service operational Review and service excellence requirements.
• Prepare and oversee proposals to customers including audit reports, service work, upgrade work outages scope of work and MS project schedules

Qualification, Experience and Competencies

• Grade 12 with technical trade qualification.
• BTech or B Engineering, BWE leadership development course (MMDP) will be beneficial.
• Basic management qualification is beneficial
• 10 years post qualification experience as technician, supervisor, foreman or section manager.
• Good understanding of machine operating systems.
• Well experienced in machine troubleshooting.
• 5 to 7 years business experience of which at least 3 years managing in a service environment/customer interface
• Relevant SAP/CRM exposure, experience in a similar role and environment
• Familiar with Caterpillar information system (SIS)
• Good communication (written, verbal and presentation) and effective negotiation skills
• Ability to work independently, under pressure and meeting deadlines
• Show initiative by thinking creatively and High level of computer literacy (including relevant SAP exposure)
• Good knowledge of Earthmoving equipment and relevant industry