Receiving Clerk - Clicks Gateway Mall at Clicks Group

Introduction

Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks store for a Receiving Clerk who will report to the Store Manager.

Job description

Job Purpose:

• To deliver service excellence through efficient monitoring of merchandise levels, driving availability of merchandise on the shop floor service and offering assistance to customers, leading to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities in a timely and efficient manner.
• To maintain high levels of accuracy and care when receiving merchandise.
• To ensure availability of merchandise through proactive planning in line with customer needs and sales.
• To ensure the safe handling of merchandise at all times ensuring measures are taken to prevent shrinkage and loss.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To effectively execute stock principles in stockroom in line with company policies and procedures (Blueprint).
• To effectively execute all returns within specified timelines and company policies and procedures.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Retail/Business Management qualification
• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Skills, Abilities and Job Related Knowledge:

• Basic math calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence
• MS Office Skills (Word, Excel)
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Following instructions and procedures
• Planning and organizing
• Delivering Results and Meeting Customer Expectations
• Relating and networking
• Working with people
• Persuading and Influencing
• Coping with Pressures and Setbacks