Reception - Admission Clerk - Isipingo Hospital at Joint Medical Holdings

PURPOSE OF POSITION

• Coordination for range of tasks from scheduling of appointments, admissions, managing queries and administration of Finance duties. This position reports to the Reception Supervisor.

KEY PERFORMANCE AREAS

Reception staff will be trained on all aspects of hospital reception duties and will be required to rotate from time to time across the following areas:

• Accurately enter patient demographic and insurance information into the hospital's database.
• Verify and update patient information as necessary to ensure accuracy.
• Ensure that all required admission forms are completed and signed by patients or their representatives.
• Maintain and organize patient records in both paper and electronic formats in compliance with hospital policies and regulations.
• Verify Medical Aid cover and obtain pre-authorizations as required for services.
• Ensure that patients are informed of financial responsibilities and co-pays prior to admission.
• Coordinate with the nursing and hospital bed booking teams to ensure timely and appropriate bed allocation based on patient needs.
• Book and confirm patient beds, ensuring availability prior to admission.
• Provide patients and their families with important information regarding hospital policies, services, and procedures.
• Answer general questions about the hospital's facilities and services.
• Assist in admitting emergency patients and ensure they are provided with the necessary documentation.
• Manage any special admission requirements for paediatric, geriatric, or critically ill patients.
• Ensure patient confidentiality is always maintained in compliance with POPIA and other regulatory standards.
• Answer phone calls related to patient admissions, providing assistance or directing calls as necessary.
• Provide timely and clear communication regarding patient admissions to relevant departments and staff.
• Perform general clerical duties, including filing and photocopying patient-related documents

COMPETENCIES (The following will be advantageous)
MINIMUM REQUIREMENTS

(Educational Qualifications & Experience)

• At least 3 years experience in Patient Admissions, Receptionist, Front of Office Liaison position in a Medical Facility
• National Senior Certificate
• Must be able to work shifts when required
• Must have excellent telephone skills
• Must possess excellent inter-personal skills
• Must be able to work independently under minimum supervision

SKILLS AND COMPETENCIES

(Practical & Technical)

• Good interpersonal skills with doctors, patients and colleagues is essential
• Must have excellent telephone skills.
• Must possess excellent inter-personal skills.
• Must be able to work independently under minimum supervision.