Receptionist/Administration Assistant - Head Office, Bridgetown (FTE) at CapeNature

Job Description

CapeNature is seeking to appoint a receptionist to manage our front desk daily. The Receptionist is the first point of contact for the entire organisation, which requires a positive attitude and polished, professional appearance. This position will multitask a variety of front office activities. The Receptionist requires a proven efficiency in operating a multi-line telephone system, providing clerical support and dealing capably with customers and queries.

RESPONSIBILITIES:

Customer Service

• Greet and welcome guests as soon as they arrive at the office.
• Provide and promote an efficient and friendly customer service.
• Welcoming on-site guests, determine nature of business, and announce guest to appropriate personnel.
• Assisting with walk in clients.
• Direct visitors to the appropriate person and office.
• Provide basic and accurate information in-person and via phone/email.

Admin and Clerical Support

• Maintain office security by following safety procedures and controlling access via the reception desk. (monitor logbook, issue visitor badges)
• Manage Head Office boardrooms and scheduling.
• Update calendars and schedule meetings as required.
• Manage the reception area and ensuring it is neat and tidy.
• Arrange travel and accommodation as required.
• Records/Registry assistance as required.
• Assist Administration of infrastructure, assets and inventory.
• Assist with procurement administration and handling of enquiries.

Switchboard / Telephone duties

• Managing the main switchboard, answering, and transferring of telephone calls
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.

REQUIREMENTS: Qualifications and Experience

• Grade 12
• No criminal record
• Ability to write and communicate in any two of the Western Cape official languages..
• At least 1 year Receptionist/ Front Office experience/Customer Service experience

RECOMMENDATIONS:

• Computer literacy in MS Word and Excel
• Possession of a valid driver’s license
• Experience in Office Administration
• Basic knowledge of Finance transactions

COMPETENCIES:

• Proficiency in Microsoft Office
• Punctual, neat, and responsible
• Ability to work in a team and independently
• Proven ability to communicate professionally
• Proven job diligence, dedication, and diligence.
• Commitment to work as part of essential services to the Entity
• Demonstrate excellent written and verbal communication skills
• Ability to be resourceful and initiative-taking when issues arise
• Multitasking and time-management skills, with the ability to prioritize tasks