Receptionist (Agrinet) (Bellville) at Senwes

Description

• Agrinet Bellville is seeking a dedicated individual who will be responsible for handling all incoming calls and managing our well-established and functional telephone system. The role also involves receiving visitors and overseeing personal administration and documentation duties with professionalism and efficiency

Responsible to handle all incoming calls and functional telephone system:

• Operate the switchboard daily, answering calls in a friendly and professional manner, ideally within 5 seconds, to ensure excellent customer service.
• Screen incoming calls carefully, transferring only when appropriate to maintain efficiency and relevance.
• Transfer calls to the correct internal contact, confirming their availability or redirecting to another team member who can assist if needed
• Send a detailed email to the internal customer when taking a message, including all relevant information such as the caller’s name, contact details, reason for the call, and any actions required.

Responsible to receive visitors to Agrinet:

• Always confirm the nature and purpose of each visitor’s appointment upon arrival.
• Promptly contact the relevant internal staff member to receive the visitor at reception.
• Ensure that no external visitor enters the building without being accompanied by a designated staff member.
• Maintain a clean, organized, and welcoming reception area always.

Handling own administration and documentation:

• Transfer incoming calls to the appropriate internal contact or assist external callers by providing the necessary information.
• Manage and maintain the Car Wash schedule, ensuring smooth coordination.
• Ensure daily availability of employee sign-in sheets and submit completed records to the Risk Manager at the end of each day.
• Receive hand-delivered mail and courier parcels, ensuring the relevant recipient signs for them, or sign on their behalf after obtaining proper approval.
• Send daily birthday emails to Agrinet employees to acknowledge and celebrate their special day.
• Coordinate with the relevant line manager to arrange a temporary replacement when planning to take leave.

Requirements

• Microsoft office (Excel & Word)
• Knowledge and experience of the Embrace operating system, beneficial.

Qualifications:

• National Senior Certificate
• At least 1 year working as a receptionist / switchboard operator Switchboard

Closing date: 17 November 2025