Receptionist - East London at IIE Rosebank College

Education (Formal Qualification Required)

• Minimum: NQF Level 5 Qualification – Higher Certificate in Office Administration

Advantageous

• NQF Level 6 Qualification – Diploma in Office Administration

Experience (Minimum Experience Required - Number of years)

• Receptionist experience: 2 - 3 Years

Advantageous

• Experience working with public or external parties :1 Year
• Switchboard experience :1 Year

Position Description

Reception Function

• Welcome and direct students, parents and visitors
• Provide information as relevant
• Receive and distribute deliveries
• Coordinate the booking and tracking of couriers
• Receive payments via the campus speed point
• Visitors are directed to the correct locations
• Packages are distributed correctly
• Couriers are booked timeously

Switchboard Management

• Receive and direct calls to the relevant department
• Take and distribute messages
• Follow up on call backs
• Coordinate busy times on the switchboard to manage influx of calls
• Provide support and information to students or callers where relevant
• Calls are answered timeously
• Calls are correctly directed
• Messages are delivered and call backs are made
• Information provided is correct

Sales and Administration Duties

• Book boardrooms
• Arrange for visitors’ refreshments
• Check and review RSVPs for sales related meetings or activities
• Compile and submit RSVPS for functions to Sales Manager
• Update bookings report
• Provide support for sales and campus related administration such as database maintenance, capturing of data, ad hoc administration etc.
• Correct booking and allocation of boardroom and report is up to date
• Refreshments are ordered and delivered timeously
• Administration duties are completed timeously

Housekeeping 

• Check the cleanliness of the ground floor
• Check work to cleaners are required
• Inspect bathrooms and kitchen to ensure that all supplies are available and clean
• Check that stock availability of refreshments for the campus
• Place orders for kitchen and refreshment stock
• Receive and check delivery of stock
• Facilities are clean and the cleaning schedule is adhered to
• Stock levels are replenished