For over 60 years Rosebank College, a brand of the Independent Institute of Education (The IIE) since 2005, has delivered quality tertiary education to students across South Africa. Situated in the bustling centre’s of the country’s cities, Rosebank College embraces the same vibrant environment which allows over 14 000 students to connect with the heart ...
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Duties & Responsibilities:
Client Liaison & Communication
- Manage student queries via IIE RC assist as an agent.
- Resolve or assist with queries or requests on IIE RC Assist.
- Sustain relationships with external service providers.
- Escalate queries / requests within the campus communication.
- protocol and ensure effective information sharing / referral.
- Capture and update student notes on SIS
Academic Admissions and Delivery
- Attend and assist in departmental meetings.
- Process academic queries / requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
- Ensure admission criteria requirements are met
- Review Assessment Timetable in conjunction with Academic
- Operations Officers.
- Assist with physical exam scripts (courier and control for
- retrieval and marking)
Academic Administration
- Manages the administration of student data on SIS.
- Manages deadlines for completion of data / spreadsheets for reports.
- Documents academic query / request processes and outcomes.
- Compiles graduation lists in conjunction with Academic Operations Officers.
- Assist campus management and National with graduation.
- Reviews assessment timetables in conjunction with Academic Operations Officer.
- Allocate Lecturers and students to respective groups.
- Assist with student and lecturer’s orientation.
- Assist with student letters
- Assist the team during all Internal and external audits
- Complete all operational administration duties / tasks as delegated by Managers.
- Managed specific tasks as delegated by the manager
Compliance – policy implementation
- Report deviations via academic query to the management.
- Give input on the annual policy review process.
Minimum Requirements:
- Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
- Experience: Administration and customer services experience 2-3 Year(s)
go to method of application »
Duties & Responsibilities:
- Develop a three-year strategic plan for the campus in conjunction with the RC Manco team (Sales, Marketing, Finance, IT, HR, and Graduate Placement)
- Assist and guide in setting goals for the relevant campus departments.
- Clearly communicate strategic goals to all campus staff
- Communicate brand values, strategies, and objectives to all campus staff.
- Participate in new business development and identification of opportunities relating to the campus.
- Provide the overall direction and management of Rosebank College campus.
- Provide leadership for the campus in line with the Rosebank College values.
- Responsible for all aspects of performance management of staff and contractors.
- Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support.
- Responsible for managing discipline in the workplace in line with company policies.
- Responsible for recruitment of students in line with annual targets set for the campus.
- Provides a plan to guide sales teams to achieve goals based on historical records.
- Monitors academic performance and takes necessary steps to ensure pass rates remain high e.g., workshops, extra classes etc.
- Ensure that all departments are functioning i.e., class attendance (students and lecturers).
- Takes full responsibility for the financial resources within area of accountability, which includes contribution to annual budget planning process and compiles annual budget and management of approved campus budget.
- Manages and maintains internal and external relations to ensure that problem areas are resolved timeously.
- Attends monthly meetings with the student council to manage and maintain student affairs.
- Develop and implement an annual Operational Plan regarding the maintenance functioning within the premises i.e., building, security, cleaning, and air conditioning to ensure alignment with brand image.
- Responsible for successful implementation of approved project plans.
- Responsible for Service Level Agreements with all service providers and/or contractors.
- Develops Facilities Management policies and procedures.
Minimum Requirements:
- Master’s degree in business management or Master’s degree in business administration.
- Post Graduate Certificate in Education or equivalent would be ideal.
- 5 to 10 years’ experience of managing a campus.
- 3-5 Year(s) Business experience; including financial management, budgeting etc.
- 3 Year(s) experience in staff management.
go to method of application »
Duties & Responsibilities:
- Develop a three-year strategic plan for the campus in conjunction with the RC Manco team (Sales, Marketing, Finance, IT, HR, and Graduate Placement)
- Assist and guide in setting goals for the relevant campus departments.
- Clearly communicate strategic goals to all campus staff
- Communicate brand values, strategies, and objectives to all campus staff.
- Participate in new business development and identification of opportunities relating to the campus.
- Provide the overall direction and management of Rosebank College campus.
- Provide leadership for the campus in line with the Rosebank College values.
- Responsible for all aspects of performance management of staff and contractors.
- Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support.
- Responsible for managing discipline in the workplace in line with company policies.
- Responsible for recruitment of students in line with annual targets set for the campus.
- Provides a plan to guide sales teams to achieve goals based on historical records.
- Monitors academic performance and takes necessary steps to ensure pass rates remain high e.g., workshops, extra classes etc.
- Ensure that all departments are functioning i.e., class attendance (students and lecturers).
- Takes full responsibility for the financial resources within area of accountability, which includes contribution to annual budget planning process and compiles annual budget and management of approved campus budget.
- Manages and maintains internal and external relations to ensure that problem areas are resolved timeously.
- Attends monthly meetings with the student council to manage and maintain student affairs.
- Develop and implement an annual Operational Plan regarding the maintenance functioning within the premises i.e., building, security, cleaning, and air conditioning to ensure alignment with brand image.
- Responsible for successful implementation of approved project plans.
- Responsible for Service Level Agreements with all service providers and/or contractors.
- Develops Facilities Management policies and procedures.
Minimum Requirements:
- Master’s degree in business management or Master’s degree in business administration.
- Post Graduate Certificate in Education or equivalent would be ideal.
- 5 to 10 years’ experience of managing a campus.
- 3-5 Year(s) Business experience; including financial management, budgeting etc.
- 3 Year(s) experience in staff management.
go to method of application »
Responsibilities:
- Weekly inspection of buildings, identification of problems, organisation of repairs and replacements.
- Conducts general maintenance in line with safety procedures.
- Observes and reports any breakages, dangers, or damages to the principal.
- Assists with the carrying of boxes, furniture, and deliveries, lock up and access control.
- Check fire equipment to ensure it is always in working order and meets all legal requirements in terms of placement and services.
- Liaise with external service providers, where necessary to ensure all safety standards are met.
- Manage maintenance of equipment, i.e., Whiteboards, TVs, Projectors etc.
- Aid and assist; within ability; everyone on campus to ensure we deliver the service we promise our customers.
- Generate supply replacement list weekly and submit to Principal before close of business every Friday.
- Assist the Campus team on all internal and external audits as required.
Requirements:
- Matric
- Driver’s license will be an added advantage.
- Maintenance / Handyman 2 Year(s)
- Must be physically able to perform the work.
- No MIE listing in respect of arrears / outstanding fees to any educational facility.
- No criminal record.
go to method of application »
Responsibilities:
- Weekly inspection of buildings, identification of problems, organisation of repairs and replacements.
- Conducts general maintenance in line with safety procedures.
- Observes and reports any breakages, dangers, or damages to the principal.
- Assists with the carrying of boxes, furniture, and deliveries, lock up and access control.
- Check fire equipment to ensure it is always in working order and meets all legal requirements in terms of placement and services.
- Liaise with external service providers, where necessary to ensure all safety standards are met.
- Manage maintenance of equipment, i.e., Whiteboards, TVs, Projectors etc.
- Aid and assist; within ability; everyone on campus to ensure we deliver the service we promise our customers.
- Generate supply replacement list weekly and submit to Principal before close of business every Friday.
- Assist the Campus team on all internal and external audits as required.
Requirements:
- Matric
- Driver’s license will be an added advantage.
- Maintenance / Handyman 2 Year(s)
- Must be physically able to perform the work.
- No MIE listing in respect of arrears / outstanding fees to any educational facility.
- No criminal record.
go to method of application »
Duties & Responsibilities:
ICT Planning and Management
- Assess the technological needs and requirements of the Campus. Liaise with Group AIT to determine policies and processes as well as technologies to be implemented .Define the ICT for the campus to ensure that all elements of teaching and learning are accommodated from a technological perspective. Monitor the status of the plan and make amendments as needs change
Service Management
- Manage the efficient operation of the service desk to ensure quick resolution of incidents / issues. Track and monitor the correct assignment, resolution and/or execution of incidents, problems, changes, and service requests. Deal with Group AIT to discuss any service issues that are not optimal and define changes required
Infrastructure Support
- Review infrastructure requirements and planning for upgrades and changes. Manage the required ICT hardware and software to support registration and academic delivery. Monitor and track that all technological equipment are available and operational on campus.
ICT Security Governance
- Monitor IT security systems and conduct periodic tests and checks to ensure that everything is in order. Check and assess security vulnerabilities and implement mitigation measures. Implement all ICT policies and procedures and ensure compliance. Review security reports to assess security risks and plan for updates.
ICT Project Support
- Arrange and facilitate training for new technologies to campus staff
- Build IT venues as per special projects and campus requirements
- Implement and deploy vulnerabilities as per Group AIT requests
People Management
- Drive a high-performance culture by taking accountability for an effective and well-articulated performance management process. Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary. Provide strategic guidance in the implementation of human resources policies, procedures and practice
Minimum Requirements:
- NQF Level 6 Qualification – Diploma in Information Technology
- ITIL Foundations Certificate
- Industry Certificate
- Senior ICT experience
- Experience in an education institution
Advantageous
- NQF Level 7 Qualification – Degree in Information Technology
go to method of application »
Duties & Responsibilities:
ICT Planning and Management
- Assess the technological needs and requirements of the Campus. Liaise with Group AIT to determine policies and processes as well as technologies to be implemented .Define the ICT for the campus to ensure that all elements of teaching and learning are accommodated from a technological perspective. Monitor the status of the plan and make amendments as needs change
Service Management
- Manage the efficient operation of the service desk to ensure quick resolution of incidents / issues. Track and monitor the correct assignment, resolution and/or execution of incidents, problems, changes, and service requests. Deal with Group AIT to discuss any service issues that are not optimal and define changes required
Infrastructure Support
- Review infrastructure requirements and planning for upgrades and changes. Manage the required ICT hardware and software to support registration and academic delivery. Monitor and track that all technological equipment are available and operational on campus.
ICT Security Governance
- Monitor IT security systems and conduct periodic tests and checks to ensure that everything is in order. Check and assess security vulnerabilities and implement mitigation measures. Implement all ICT policies and procedures and ensure compliance. Review security reports to assess security risks and plan for updates.
ICT Project Support
- Arrange and facilitate training for new technologies to campus staff
- Build IT venues as per special projects and campus requirements
- Implement and deploy vulnerabilities as per Group AIT requests
People Management
- Drive a high-performance culture by taking accountability for an effective and well-articulated performance management process. Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary. Provide strategic guidance in the implementation of human resources policies, procedures and practice
Minimum Requirements:
- NQF Level 6 Qualification – Diploma in Information Technology
- ITIL Foundations Certificate
- Industry Certificate
- Senior ICT experience
- Experience in an education institution
Advantageous
- NQF Level 7 Qualification – Degree in Information Technology
go to method of application »
Duties and Responsibilities:
- Implementation of academic policies.
- Approval of students’ academic requests (exception apps).
- Controlling assessment procedures e.g. security and invigilators.
- Approval of all lecturers on IIE programmes as per IC appointment process.
- Surveys: Student, Lecturer, Technology.
- Peer Review Process: Overview the PM implementation of the peer review schedule on site, as well as monitoring of implementation plans with the PM’s.
- PM Class visits: Overview the implementation of the class visit process.
- Graduation: manage the graduation process on campus, including tracking of outstanding documents.
- Scheduling of timetables.
- Support the PM’s in the recruitment of lecturers.
- Contracting lecturers as per scheduled timetable.
- Updating of timetable on SIS with amendments as required.
- Analyse attendance statistics with PM’s as part of At Risk process (Lecturer, programme, module issues)
- Assessment: Formative – printing, release, marks collection, upload on the system, release of marks
- Manage the CASS release on campus.
- Assessment: Summative – paper request (quantity), release, marks collection, upload on system, release of marks.
- Monitoring moderation process.
- Manage applications for sittings 2 and 3 (all different apps).
- Ensuring that academic reports are distributed timely.
- Manage communication to all stakeholders regarding changes in timetables, materials, assessments and general updates.
- Offering academic support to PM’s, PC’s & FTL’s.
- Administration around programme implementation.
- Management of the Lecturing Budget.
- Monitoring PTL claim process and sign off.
- Ensure the SWM delivers on the following areas: Work readiness and student wellness, primary counselling, CE/CSI, management of Student Council and management of Bursary Students.
- Ensure the PM’s, PC’s & FTL’s deliver on the following areas: Teaching and learning Function, full time lecturing, work Integrated Learning Function, student support and development, lecturer support and development and ensure information specialists delivers.
Minimum Requirements:
- A minimum of PhD, NQF Level 10
- 3 - 5 years experience in an academic administration position in a decentralized setting
- 3 - 5 years experience in student development and student support
- 3 - 5 years experience in a general management position
- 3 - 5 years in any combination of experience and education that provides the required knowledge, skills and abilities
- Atleast 1 year experience of CHE Accreditation Processes
go to method of application »
Duties and Responsibilities:
- Implementation of academic policies.
- Approval of students’ academic requests (exception apps).
- Controlling assessment procedures e.g. security and invigilators.
- Approval of all lecturers on IIE programmes as per IC appointment process.
- Surveys: Student, Lecturer, Technology.
- Peer Review Process: Overview the PM implementation of the peer review schedule on site, as well as monitoring of implementation plans with the PM’s.
- PM Class visits: Overview the implementation of the class visit process.
- Graduation: manage the graduation process on campus, including tracking of outstanding documents.
- Scheduling of timetables.
- Support the PM’s in the recruitment of lecturers.
- Contracting lecturers as per scheduled timetable.
- Updating of timetable on SIS with amendments as required.
- Analyse attendance statistics with PM’s as part of At Risk process (Lecturer, programme, module issues)
- Assessment: Formative – printing, release, marks collection, upload on the system, release of marks
- Manage the CASS release on campus.
- Assessment: Summative – paper request (quantity), release, marks collection, upload on system, release of marks.
- Monitoring moderation process.
- Manage applications for sittings 2 and 3 (all different apps).
- Ensuring that academic reports are distributed timely.
- Manage communication to all stakeholders regarding changes in timetables, materials, assessments and general updates.
- Offering academic support to PM’s, PC’s & FTL’s.
- Administration around programme implementation.
- Management of the Lecturing Budget.
- Monitoring PTL claim process and sign off.
- Ensure the SWM delivers on the following areas: Work readiness and student wellness, primary counselling, CE/CSI, management of Student Council and management of Bursary Students.
- Ensure the PM’s, PC’s & FTL’s deliver on the following areas: Teaching and learning Function, full time lecturing, work Integrated Learning Function, student support and development, lecturer support and development and ensure information specialists delivers.
Minimum Requirements:
- A minimum of PhD, NQF Level 10
- 3 - 5 years experience in an academic administration position in a decentralized setting
- 3 - 5 years experience in student development and student support
- 3 - 5 years experience in a general management position
- 3 - 5 years in any combination of experience and education that provides the required knowledge, skills and abilities
- Atleast 1 year experience of CHE Accreditation Processes
go to method of application »
Quality Assurance:
- Supports the implementation, management, compliance and monitoring of academic operations policies.
- Active involvement with ensuring policy compliance within all areas of academic operations.
- Responsible for implementation of assessment policies and strategies
- Ensure that all assessments procedures and processes are adhered to.
- In the absence of the HAO, the DHAO approves all departmental documentation that goes out and communication to all stakeholders.
- Maintaining and developing relationships with all stakeholders including central support Senior Programme Operations Manager, students, parents, lecturers and other staff
- Registrations/ Admissions and certification.
- Management of student registration records
Operational Management:
- Responsible for ensuring the delivery of timetables from the academic operations coordinators team are time efficient and contributes to the overall academic delivery of the programme.
- Supervises the rollout of the assessments sittings and accuracy of results of formative, summative results release, results capturing, moderation and results release.
- Overseeing the campus readiness regarding programme semester start, student groups and timetables are captured and released on time.
- Responsible together with the Head of Operations for the sign off of the assessment schedules received from the central support Senior Programme Operations Managers, taking into consideration campus capacities to accommodate the students and assessment time table on campus.
- Managing and tracking the delivery of teaching material delivery to lecturers in line with programmes starts dates.
- Recruitment and processing the claims of the invigilators and interment contractors in the operations department.
- Second line approver for all invigilator claims/timesheets.
- Managing timelines of lecturer allocation to ensure the timetable timelines are met in accordance with programme start dates
- Engage with academic teams (PCs/ Lecturers etc) where necessary. Ensuring students complete in minimum time, PIPO management.
Student Support:
- Works on IIE Intralink system and any other required IT systems.
- Supports the timeous response on all internal query resolution required in resolving student queries managed by the customer experience manager or other
- In the absence of the Head of Operations, represents the campus on any required CAT, Brand and campus committees
- Responsible for ensuring system set up for the submission of assessments
- Focus on student queries and resolution
- Dispatch all faculty information to students.
- Hub interface, for student queries on registration or completion of qual.
Departmental Management:
- Management of the back and front office teams within academic operations namely the academic operations coordinators, assessment officers and the admissions officers in ensuring compliance in all functions that are completed by the departments
- Reporting to the Head of Operations on the functioning of each department and critical areas of improvement
- Assisting the Head of Operations in the recruitment of staff for the department
- Responsible for sourcing, screening, appointment, training, and management (including claim management) of invigilators
- Responsible for providing training and on boarding of new and existing staff in academic operations
- Supports the Head of Operations with any internal or external audit process up to and including submission of improvement plan.
Minimum Requirements:
- 5-8 years working experience including administrative duties & client services.
- 5 years management experience
- Minimum of a Bachelor’s Degree Business Management and Administration, an Honours Degree in the field of Business Administration would be advantageous.
go to method of application »
Quality Assurance:
- Supports the implementation, management, compliance and monitoring of academic operations policies.
- Active involvement with ensuring policy compliance within all areas of academic operations.
- Responsible for implementation of assessment policies and strategies
- Ensure that all assessments procedures and processes are adhered to.
- In the absence of the HAO, the DHAO approves all departmental documentation that goes out and communication to all stakeholders.
- Maintaining and developing relationships with all stakeholders including central support Senior Programme Operations Manager, students, parents, lecturers and other staff
- Registrations/ Admissions and certification.
- Management of student registration records
Operational Management:
- Responsible for ensuring the delivery of timetables from the academic operations coordinators team are time efficient and contributes to the overall academic delivery of the programme.
- Supervises the rollout of the assessments sittings and accuracy of results of formative, summative results release, results capturing, moderation and results release.
- Overseeing the campus readiness regarding programme semester start, student groups and timetables are captured and released on time.
- Responsible together with the Head of Operations for the sign off of the assessment schedules received from the central support Senior Programme Operations Managers, taking into consideration campus capacities to accommodate the students and assessment time table on campus.
- Managing and tracking the delivery of teaching material delivery to lecturers in line with programmes starts dates.
- Recruitment and processing the claims of the invigilators and interment contractors in the operations department.
- Second line approver for all invigilator claims/timesheets.
- Managing timelines of lecturer allocation to ensure the timetable timelines are met in accordance with programme start dates
- Engage with academic teams (PCs/ Lecturers etc) where necessary. Ensuring students complete in minimum time, PIPO management.
Student Support:
- Works on IIE Intralink system and any other required IT systems.
- Supports the timeous response on all internal query resolution required in resolving student queries managed by the customer experience manager or other
- In the absence of the Head of Operations, represents the campus on any required CAT, Brand and campus committees
- Responsible for ensuring system set up for the submission of assessments
- Focus on student queries and resolution
- Dispatch all faculty information to students.
- Hub interface, for student queries on registration or completion of qual.
Departmental Management:
- Management of the back and front office teams within academic operations namely the academic operations coordinators, assessment officers and the admissions officers in ensuring compliance in all functions that are completed by the departments
- Reporting to the Head of Operations on the functioning of each department and critical areas of improvement
- Assisting the Head of Operations in the recruitment of staff for the department
- Responsible for sourcing, screening, appointment, training, and management (including claim management) of invigilators
- Responsible for providing training and on boarding of new and existing staff in academic operations
- Supports the Head of Operations with any internal or external audit process up to and including submission of improvement plan.
Minimum Requirements:
- 5-8 years working experience including administrative duties & client services.
- 5 years management experience
- Minimum of a Bachelor’s Degree Business Management and Administration, an Honours Degree in the field of Business Administration would be advantageous.
go to method of application »
Education (Formal Qualification Required)
Minimum
- Higher Certificate
- Occupational Certificate Level 5 (NQF Level 5)
Advantageous
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
Minimum experience
- ICT Internship 6 + Months
Position Description
Desktop Support
- Answers, evaluates, and prioritizes logged requests for assistance from users requiring assistance with catalogue of services requests.
- Logs and tracks calls using incident and problem management database provided through the service desk
- Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
- Service desk calls are closed within agreed upon SLA parameters.
- Periodic and ad-hoc review of logged tickets against job holder's name in service desk.
- Periodic user survey in conjunction with line manager's assessment.
Software and Hardware Installations and Support for Software and Hardware Installations
- Installs desktop and laptop computers for use on campus with the relevant authorized software and completes the relevant documentation.
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Sets up and support for venues or for training use.
Conducts regular and periodic testing of ICT equipment in venues to ensure operability, including but not limited to:
- PCs
- Audio visual equipment
- Network points
- Access points
- Phones
- Office automation equipment
- fixes any issues identified.
- Pulse and ad-hoc inspections to ensure that desktops and laptops have been setup according to specifications.
- Device setup checklist and end-user acceptance sign-off for staff devices. Lab checklist and lecturer sign-off for lab PCs.
- Line manager's assessment in conjunction with service desk statistics.
- Obtain feedback from staff, lecturers and students.
- Daily, weekly, monthly checklists.
- Repairs register.
Information Technology Administrative Functions
- Liaises with service providers on information technology equipment and repairs and maintenance thereof.
- Administers and maintains the ICT asset register and completes necessary finance documentation e.g. disposals.
- Administers and maintains software, as per the agreed software list.
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.
- Trains and orientates staff on use of hardware and software.
- Review of 3rd party logged service requests.
- Audit and comparison of ICT asset register to the finance FAR.
- ICT Pulse and spot checks.
- Planned and ad-hoc inspections by HESIO officers.
- User survey (MS Forms)
go to method of application »
Education (Formal Qualification Required)
Minimum
- Higher Certificate
- Occupational Certificate Level 5 (NQF Level 5)
Advantageous
- Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in CCNA1 / MCSE / MCTIP
Minimum experience
- ICT Internship 6 + Months
Position Description
Desktop Support
- Answers, evaluates, and prioritizes logged requests for assistance from users requiring assistance with catalogue of services requests.
- Logs and tracks calls using incident and problem management database provided through the service desk
- Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
- Service desk calls are closed within agreed upon SLA parameters.
- Periodic and ad-hoc review of logged tickets against job holder's name in service desk.
- Periodic user survey in conjunction with line manager's assessment.
Software and Hardware Installations and Support for Software and Hardware Installations
- Installs desktop and laptop computers for use on campus with the relevant authorized software and completes the relevant documentation.
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Sets up and support for venues or for training use.
Conducts regular and periodic testing of ICT equipment in venues to ensure operability, including but not limited to:
- PCs
- Audio visual equipment
- Network points
- Access points
- Phones
- Office automation equipment
- fixes any issues identified.
- Pulse and ad-hoc inspections to ensure that desktops and laptops have been setup according to specifications.
- Device setup checklist and end-user acceptance sign-off for staff devices. Lab checklist and lecturer sign-off for lab PCs.
- Line manager's assessment in conjunction with service desk statistics.
- Obtain feedback from staff, lecturers and students.
- Daily, weekly, monthly checklists.
- Repairs register.
Information Technology Administrative Functions
- Liaises with service providers on information technology equipment and repairs and maintenance thereof.
- Administers and maintains the ICT asset register and completes necessary finance documentation e.g. disposals.
- Administers and maintains software, as per the agreed software list.
- Maintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.
- Trains and orientates staff on use of hardware and software.
- Review of 3rd party logged service requests.
- Audit and comparison of ICT asset register to the finance FAR.
- ICT Pulse and spot checks.
- Planned and ad-hoc inspections by HESIO officers.
- User survey (MS Forms)
go to method of application »
Duties & Responsibilities:
- Deliver lectures and engage students based on module-specific requirements in line with module pacers.
- Manage resources including academic materials and liaising with the Information Centre.
- Update Learning Management System and provide feedback to students.
- Engage and prepare students for assessments, identify at risk students, and develop assessments in accordance with Central Academic Team briefings.
- Monitor student engagement as well as assessment submission with relevant escalation.
- Attend and participate in academic meetings across all faculties.
- Support Part-time Lecturers with faculty requirements.
- Reflect on, review, and analyse student module result.
- Offer academic support to the Programme Coordinator with results analysis and tracking of own modules to assess performance of modules and to identify at risk modules.
- Develop and design Teaching-Learning materials in support of module-specific outcomes.
- Assist with student registration and orientation as required.
- Assist with student registration and orientation as required.
- Research: Conduct scholarly disciplinary based or SOTL Research and deliver set research outputs according to institution / Brand’s research targets and contribute to the Brand’s Teaching-Learning practice; or
- Academic Professional Development: complete a set number of academic professional development interventions per academic cycle (one year) that contribute to the improvement of the Brand’s Teaching-Learning practice and personal professional academic status.
Minimum requirements:
- Honours degree in Accounting NQF Level 8
- PGDHE or PGCE would be an added advantage
- 1 to 3 years of industry-specific experience in area of specialisation.
- A minimum of 3 years lecturing experience.
go to method of application »
Duties & Responsibilities:
Responsible for Teaching and Learning Delivery in respect of:
- Monitoring and evaluating engagement on the Learner Management System.
- Students’ success rates at modular level.
- Continuous student support and development.
- Online Teaching and learning.
- Programme Coordination Committee meetings.
- Contributes to programme improvements (content and assessments).
- Subject/module consultations.
- Marking on time in order to provide students with quality feedback.
Minimum Requirements:
Qualifications
- Honours Degree or Post-graduate qualification (NQF Level 8) in Communication science or similar
Experience
- 1-3 Years of Teaching/Lecturing experience.
- Online lecturing experience at a Tertiary level is advantageous
go to method of application »
Duties & Responsibilities:
Website management
- Work with the website development team and Digital Specialist to manage the Rosebank College website.
Social media management
- Assist Social Media Specialist with social media management and content planning.
Campaign management
- Assist Digital Specialist and Social Media Specialist to manage and report on campaigns.
Reporting
- Assist with Group PR reports and some PR work.
Minimum Requirements:
Qualifications
Minimum
- Bachelor’s Degree (NQF Level 7) qualification in IT, Marketing, Digital Marketing or similar.
Advantageous
- Postgraduate Degree (NQF Level 8) qualification in IT, Marketing, Digital Marketing or similar.
Experience
Minimum
- 2 years Digital Marketing (Social media management and advertising)
- Some SEO knowledge would be an advantage
- Experience with digital tools such as Google Analytics, and SEMrush would be an advantage
- Experience with website management will be an advantage
- Experience with Photoshop, Illustrator and InDesign would be an advantage
- Sound knowledge of all social media platforms
- Youth marketing will be an advantage
- Some web development skills would be an advantage (SharePoint)
go to method of application »
Duties & Responsibilities:
Website management
- Work with the website development team and Digital Specialist to manage the Rosebank College website.
Social media management
- Assist Social Media Specialist with social media management and content planning.
Campaign management
- Assist Digital Specialist and Social Media Specialist to manage and report on campaigns.
Reporting
- Assist with Group PR reports and some PR work.
Minimum Requirements:
Qualifications
Minimum
- Bachelor’s Degree (NQF Level 7) qualification in IT, Marketing, Digital Marketing or similar.
Advantageous
- Postgraduate Degree (NQF Level 8) qualification in IT, Marketing, Digital Marketing or similar.
Experience
Minimum
- 2 years Digital Marketing (Social media management and advertising)
- Some SEO knowledge would be an advantage
- Experience with digital tools such as Google Analytics, and SEMrush would be an advantage
- Experience with website management will be an advantage
- Experience with Photoshop, Illustrator and InDesign would be an advantage
- Sound knowledge of all social media platforms
- Youth marketing will be an advantage
- Some web development skills would be an advantage (SharePoint)
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Key Performance Area:
Academic Support
- Responsible for Academic Development and Performance monitoring
- Lecturer peer evaluation and reviews
- Faculty performance
- Monitoring effective use of Learn activities.
- Structured / scheduled class visits to assess and review the delivery of quality teaching and learning
- Student evaluation of teaching (SET)
Teaching & Learning
Accountable for delivery of Teaching and Learning; which will include
- Direct academic student engagement
- Student success rate – at modular level
- Student support and development
- Teaching and Learning; in and out of the classroom
- Programme Coordination Committee meetings
- Contributes to programme improvements both content and assessments
- Module / subject consultations
Management of resources
Responsible for recruitment of department and/or faculty assigned resources; which will include
- Programme Coordinators
- Full Time Lecturers
- Independent Contractors
- Tutors
To be informed and knowledgeable regarding the staff management of supporting teams; which include
- Academic Operations team (Academic Operations Officer, Academic Operations Co-Ordinator, Academic Operations Administrator & Vice Principal)
- Career Centre staff
- ICT staff
Management and leadership
Responsible for the management and leadership of department / faculty in respect of
- On-boarding of staff
- Creation and management of campus timetables
- Creation and promotion of academic culture on campus
- Result analysis and student support interventions / activities
- Implementation and collaboration of teaching and learning strategies and activities on campus.
To consult on issues regarding:
- Academic and student support integration
- Coordination of student’s admission into programmes
Education:
- Honours Degree in Education
- Post Graduate Diploma in Higher Education or Qualification in Training and Development would be advantageous.
- Master's degree would be an added advantage
Work Experience:
- 5+ years Higher Education lecturing experience
- 3 - 5 years in Teacher or Lecturer development
- An understanding of the current South African Higher Education regulatory framework and its impact on higher education and private colleges
go to method of application »
Key Performance Area:
Academic Support
- Responsible for Academic Development and Performance monitoring
- Lecturer peer evaluation and reviews
- Faculty performance
- Monitoring effective use of Learn activities.
- Structured / scheduled class visits to assess and review the delivery of quality teaching and learning
- Student evaluation of teaching (SET)
Teaching & Learning
Accountable for delivery of Teaching and Learning; which will include
- Direct academic student engagement
- Student success rate – at modular level
- Student support and development
- Teaching and Learning; in and out of the classroom
- Programme Coordination Committee meetings
- Contributes to programme improvements both content and assessments
- Module / subject consultations
Management of resources
Responsible for recruitment of department and/or faculty assigned resources; which will include
- Programme Coordinators
- Full Time Lecturers
- Independent Contractors
- Tutors
To be informed and knowledgeable regarding the staff management of supporting teams; which include
- Academic Operations team (Academic Operations Officer, Academic Operations Co-Ordinator, Academic Operations Administrator & Vice Principal)
- Career Centre staff
- ICT staff
Management and leadership
Responsible for the management and leadership of department / faculty in respect of
- On-boarding of staff
- Creation and management of campus timetables
- Creation and promotion of academic culture on campus
- Result analysis and student support interventions / activities
- Implementation and collaboration of teaching and learning strategies and activities on campus.
To consult on issues regarding:
- Academic and student support integration
- Coordination of student’s admission into programmes
Education:
- Honours Degree in Education
- Post Graduate Diploma in Higher Education or Qualification in Training and Development would be advantageous.
- Master's degree would be an added advantage
Work Experience:
- 5+ years Higher Education lecturing experience
- 3 - 5 years in Teacher or Lecturer development
- An understanding of the current South African Higher Education regulatory framework and its impact on higher education and private colleges
go to method of application »
Education (Formal Qualification Required)
- Minimum: NQF Level 5 Qualification – Higher Certificate in Office Administration
Advantageous
- NQF Level 6 Qualification – Diploma in Office Administration
Experience (Minimum Experience Required - Number of years)
- Receptionist experience: 2 - 3 Years
Advantageous
- Experience working with public or external parties :1 Year
- Switchboard experience :1 Year
Position Description
Reception Function
- Welcome and direct students, parents and visitors
- Provide information as relevant
- Receive and distribute deliveries
- Coordinate the booking and tracking of couriers
- Receive payments via the campus speed point
- Visitors are directed to the correct locations
- Packages are distributed correctly
- Couriers are booked timeously
Switchboard Management
- Receive and direct calls to the relevant department
- Take and distribute messages
- Follow up on call backs
- Coordinate busy times on the switchboard to manage influx of calls
- Provide support and information to students or callers where relevant
- Calls are answered timeously
- Calls are correctly directed
- Messages are delivered and call backs are made
- Information provided is correct
Sales and Administration Duties
- Book boardrooms
- Arrange for visitors’ refreshments
- Check and review RSVPs for sales related meetings or activities
- Compile and submit RSVPS for functions to Sales Manager
- Update bookings report
- Provide support for sales and campus related administration such as database maintenance, capturing of data, ad hoc administration etc.
- Correct booking and allocation of boardroom and report is up to date
- Refreshments are ordered and delivered timeously
- Administration duties are completed timeously
Housekeeping
- Check the cleanliness of the ground floor
- Check work to cleaners are required
- Inspect bathrooms and kitchen to ensure that all supplies are available and clean
- Check that stock availability of refreshments for the campus
- Place orders for kitchen and refreshment stock
- Receive and check delivery of stock
- Facilities are clean and the cleaning schedule is adhered to
- Stock levels are replenished
Method of Application
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