Head ICT Support at IIE Rosebank College

Duties & Responsibilities:
ICT Planning and Management

• Assess the technological needs and requirements of the Campus. Liaise with Group AIT to determine policies and processes as well as technologies to be implemented .Define the ICT for the campus to ensure that all elements of teaching and learning are accommodated from a technological perspective. Monitor the status of the plan and make amendments as needs change

Service Management

• Manage the efficient operation of the service desk to ensure quick resolution of incidents / issues. Track and monitor the correct assignment, resolution and/or execution of incidents, problems, changes, and service requests. Deal with Group AIT to discuss any service issues that are not optimal and define changes required

Infrastructure Support

• Review infrastructure requirements and planning for upgrades and changes. Manage the required ICT hardware and software to support registration and academic delivery. Monitor and track that all technological equipment are available and operational on campus.

ICT Security Governance

• Monitor IT security systems and conduct periodic tests and checks to ensure that everything is in order. Check and assess security vulnerabilities and implement mitigation measures. Implement all ICT policies and procedures and ensure compliance. Review security reports to assess security risks and plan for updates.

ICT Project Support

• Arrange and facilitate training for new technologies to campus staff
• Build IT venues as per special projects and campus requirements
• Implement and deploy vulnerabilities as per Group AIT requests

People Management

• Drive a high-performance culture by taking accountability for an effective and well-articulated performance management process. Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary. Provide strategic guidance in the implementation of human resources policies, procedures and practice

Minimum Requirements:

• NQF Level 6 Qualification – Diploma in Information Technology
• ITIL Foundations Certificate
• Industry Certificate
• Senior ICT experience
• Experience in an education institution

Advantageous

• NQF Level 7 Qualification – Degree in Information Technology