Receptionist (Maternity Cover) - Head Office at Cape Union Mart

Description

• An opportunity has become available at our Head Office in Cape Town for a dynamic, well-spoken and self-driven Receptionist who is passionate about providing awesome customer experiences. The duration of the contract will be approximately 6 months for the purposes of maternity cover.
• Our ideal candidate will be self-motivated and enthusiastic about performance and will have the high energy levels required for this fast-paced, exciting and dynamic retail environment.

Duties and Responsibilities:

Reception and switchboard duties including but not limited to:

• Meet and greet clients and team members in a professional manner
• Promptly answer telephone calls and redirect as appropriate
• Accurately record and relay messages as required
• Monitor the reception and client areas to ensure that they are kept tidy
• Assist with ensuring that guests receive refreshments
• Ensure the reception area is attended to at all times
• Ensure guests are directed to the correct meeting rooms

Administration duties such as:

• Book and coordinate meeting room bookings
• Arrange courier deliveries on request and maintain appropriate records
• Ensure prompt collection of packages and deliveries from Reception
• Provide general assistance to team leader and team members

Requirements   

Knowledge, Experience & Qualifications Required

• Minimum 2 years prior experience in a receptionist or similar role
• Previous experience in a clothing retail environment is advantageous
• Matric (essential) with a relevant administration qualification (advantageous)
• A valid driver’s license is advantageous
• Microsoft Office proficiency – Intermediate level is preferable
• Proficiency in English
   

Competencies Required

• Strong commitment to delivering a high level of customer service
• Excellent verbal and written communication skills
• Ability to establish rapport with all stakeholders and customers
• Able to handle conflict and challenging pressures
• Proven administrative, planning and organizational skills
• Professional appearance
• Proactive, accurate and detail-orientated
• Highly motivated with a positive can-do attitude
• Ability to show initiative and solution focused
• Resilient & tenacious in a fast-paced & ever-changing environment
• Ability to prioritize and manage your time
• Maintain high levels of confidentiality
• Committed, self-motivated, driven and trustworthy