Job Opportunities at Cape Union Mart

Description

• An opportunity has become available at our Head Office in Cape Town for a dynamic, well-spoken and self-driven Receptionist who is passionate about providing awesome customer experiences. The duration of the contract will be approximately 6 months for the purposes of maternity cover.
• Our ideal candidate will be self-motivated and enthusiastic about performance and will have the high energy levels required for this fast-paced, exciting and dynamic retail environment.

Duties and Responsibilities:

Reception and switchboard duties including but not limited to:

• Meet and greet clients and team members in a professional manner
• Promptly answer telephone calls and redirect as appropriate
• Accurately record and relay messages as required
• Monitor the reception and client areas to ensure that they are kept tidy
• Assist with ensuring that guests receive refreshments
• Ensure the reception area is attended to at all times
• Ensure guests are directed to the correct meeting rooms

Administration duties such as:

• Book and coordinate meeting room bookings
• Arrange courier deliveries on request and maintain appropriate records
• Ensure prompt collection of packages and deliveries from Reception
• Provide general assistance to team leader and team members

Requirements   

Knowledge, Experience & Qualifications Required

• Minimum 2 years prior experience in a receptionist or similar role
• Previous experience in a clothing retail environment is advantageous
• Matric (essential) with a relevant administration qualification (advantageous)
• A valid driver’s license is advantageous
• Microsoft Office proficiency – Intermediate level is preferable
• Proficiency in English
   

Competencies Required

• Strong commitment to delivering a high level of customer service
• Excellent verbal and written communication skills
• Ability to establish rapport with all stakeholders and customers
• Able to handle conflict and challenging pressures
• Proven administrative, planning and organizational skills
• Professional appearance
• Proactive, accurate and detail-orientated
• Highly motivated with a positive can-do attitude
• Ability to show initiative and solution focused
• Resilient & tenacious in a fast-paced & ever-changing environment
• Ability to prioritize and manage your time
• Maintain high levels of confidentiality
• Committed, self-motivated, driven and trustworthy

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Description

• Our Marketing department is in search of a Marketing Assistant to join the Marketing Team. The incumbent will be responsible for the monthly processing and tracking of invoices across the Fashion Department; and supporting the marketing manager, Brand & PR coordinators on prescribed campaigns, projects, activities and tasks.

You will be responsible for:

• Monthly processing, tracking, and reporting of all invoices to Finance for the Fashion team.
• Assisting the marketing manager and coordinator/s with executing brand and loyalty campaign briefs and managing timelines to deliver upon deadline.
• Assisting the marketing manager and coordinators with coordinating campaigns and manage critical timelines by liaising with partners and key internal stakeholders as required.
• Assisting the marketing manager and coordinator with stock requirements (e.g.: stock sourcing for events and campaign shoots)
• Working with the coordinators to ensure all dates is booked into the diary for upcoming campaigns (product handover, styling session etc.)
• Working with the coordinators and buying team to coordinate product required for campaign shoots and events.
• Stock management through ensuring departmental stock is returned to store timeously post shoot / event.

Requirements

• Matric/Grade 12 or equivalent
• Relevant Marketing tertiary education is preferable.
• Computer literacy and programs (MS suite is a must; Sage and Oracle experience is optional)

Competencies:

• Organisational and administrative skills is a must
• Comfortable working with numbers, metrics and spreadsheets is a must
• Effective verbal and written communication
• Strong interpersonal skills; Comfortable working across teams and departments.
• Service and customer orientated
• Negotiation and problem solving skills
• Ability to work under pressure and meet deadlines
• Proactive approach to work environment
• Works well under pressure and has the ability to multi-task
• Attention to detail.
• Not afraid of getting your hands dirty

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Description

• An opportunity has become available for an IT Infrastructure Manager within our Information Technology Department.
• We are looking for a professional, ethical and influential team player who will add value to the IT function by being responsible for the planning, organising and management of infrastructure activities to ensure the stable operation of Cape Union Mart Group IT Infrastructure.
• This position is based at our Head Office in Cape Town and is an exciting and challenging opportunity that will require the successful candidate to partner with and empower stakeholders to achieve departmental and company objectives.

Key Duties and Responsibilities:

•  Design and implement plans to ensure infrastructure capacity meets existing and future requirements
•  Project management
•  Develop, implement as well as maintain policies and procedures for infrastructure administration and associated infrastructure projects
•  Build a future proof Infrastructure Architecture that supports the IT Application’s
•  Participate in the development of IT strategies in collaboration with the leadership team
•  Budget management
•  Conduct research and make recommendations on products and services to support the strategic objectives of Cape Union Mart
•  Establish service level agreements with business units
•  Prepare all related documentation in respect of new & old infrastructure acquisitions as well as any new infrastructure service contracts.
•  Negotiate with vendors and external contractors to secure infrastructure-specific products and services that fit the business requirement
•  Assist with the planning and deployment of infrastructure security related objectives i.e. PCI
•  Agile approach to change & new projects
•  Service delivery management from Vendors & Team
•  Cloud migrations
•  Project management of IT related projects
•  Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, Microsoft licencing, security, wireless implementations etc.
•  Working in a fast-paced environment with a hand-on approach. Must be agile and can move quickly 
•  Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
•  Define hardware and software standards
•  Regularly test network performance and provide network performance statistics and reports
•  House keeping management of all environments 
•  Develop strategies for maintaining network infrastructure
•  Test server performance and provide network performance statistics, suggestions and proposals for better utilization and monthly reporting
•  Develop strategies for maintaining server infrastructure
•  Manage operational costs
  •  Establish and maintain regular reporting on the status and stability of infrastructure.
  •  Schedule and direct activities to resolve hardware and Software problems in a timely and accurate fashion
•  Direct infrastructure team activities and where necessary, conduct performance reviews in line with Cape Union Mart’s Performance Optimisation and Improvement Processes
•  Manage all related team leadership activities including scheduling, motivation and project management.

Requirements

•  Matric with a relevant tertiary qualification
•  Microsoft Operating System Support – All Desktop and Server platforms 
•  Microsoft Office 365 Support
•  Microsoft SharePoint
•  Microsoft Exchange 
•  Active Directory  
•  Group Policy 
•  DNS 
•  DHCP 
•  MSSQL 
•  SCCM or Similar
•  SCOM or Similar
•  VMware ESX
•  VMware Site Replication
•  SAN Storage
•  Cloud experience
•  Retail experience advantageous
•  Database Administration
•  Retail application experience
•  Self-Driven /Taking initiative
•  Negotiating skills
•  Computer skills
•  Report writing skills
•  Problem solving skills
•  Adaptability/Decisiveness
  •  Ability and confidence to vary between being flexible and holding firm on a decision, depending on what the situation requires.
  • Showing leadership by adjusting one's approach to the demands of a particular task by taking and maintaining a position in a self-assured manner.
•  Initiative/Perseverance
•  Interpersonal Skills
•  Organizational Skills
•  Communicate with stakeholders
•  Solution driven

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Description

• We are seeking a highly skilled technical team lead to join our IT department and oversee the development and maintenance of our omni-channel systems. The Technical Team Lead for Omni-Channel Systems will be responsible for leading a team of technical professionals in the design, development, and maintenance of our company's omni-channel systems. The successful candidate will have a deep understanding of the technical components required to enable an omni-channel experience, including e-commerce platforms, point of sale systems (POS), order management (OMS) and customer loyalty systems. They will also be responsible for collaborating with cross-functional teams to ensure that the omni-channel systems are aligned with the company's strategic objectives.

Responsibilities:

•  Lead the technical team responsible for designing, developing, and maintaining our omni-channel systems.
•  Collaborate with stakeholders to understand business requirements and translate them into technical specifications 
•  Ensure that the omni-channel systems are aligned with the company's strategic objectives.
•  Collaborate with other teams to ensure successful integration of software solutions
•  Oversee the integration of various systems to enable a seamless omni-channel experience for customers.
•  Develop and maintain technical documentation, including system architecture diagrams, technical specifications and user guides.
•  Manage team resources and allocate tasks to meet project deadlines 
•  Identify and mitigate technical risks, including system performance, security, and scalability.
•  Stay up-to-date with emerging technologies and industry trends, and recommend solutions that align with the company's strategy.

Requirements:

•  Bachelor’s degree in Computer Science, software engineering or a related field 
•  At least 2 years of experience in a technical leadership role
•  At least 5 years of experience in designing, developing and implementing omni-channel systems. 
•  Deep understanding of e-commerce, point of sale, loyalty platforms and related technologies 
•  Strong technical skills in SQL, Java, Python, or other programming languages 
•  Experience with software, database, API design patterns and architecture principles 
•  Excellent communication and leadership skills 
•  Strong problem-solving and analytical skills 
•  Ability to work effectively in a fast-paced, collaborative environment