Receptionist / Reservationist – Live-in – Drakensberg - KZN at Intercon Recruitment

Job Overview

• A resort in the Drakensberg is looking for an experienced Receptionist / Reservationist to join its team. This varied role suits an organised, proactive hospitality professional who enjoys working with guests and supporting the daily operations of a busy resort.
• This is a live-in position. Applicants must be willing to reside on-site.

Key Responsibilities
Reservations and Guest Services

• Handle telephone, WhatsApp and email enquiries professionally and promptly.
• Process reservations, quotations, invoices and guest payments accurately.
• Welcome guests and assist with check-ins.
• Provide information about the resort and surrounding attractions.
• Assist with group bookings before and during their stay.
• Manage late arrivals and guest requests when required.

Administration and Office Management

• Perform general office administration, filing and recordkeeping.
• Follow up on outstanding payments and deposits.
• Assist with payroll administration, timesheets and staff wages.
• Submit invoices and supporting documents to the company accountant.
• Maintain accurate, up-to-date systems and an organised reception office.

Shop and Cash Handling

• Operate the reception shop and point-of-sale system.
• Complete cash-ups and reconcile balances accurately.
• Monitor stock and order shop goods and cleaning supplies.
• Handle cash, gratuities and key deposits responsibly.

Housekeeping and Operational Support

• Issue housekeeping supplies and staff keys.
• Assist with supervising housekeeping staff.
• Help ensure accommodation units, tents and ablution facilities are guest-ready.
• Support management with daily resort operations.
• Assist with events, entertainment programmes and busy weekends when required.

Marketing and Business Support

• Assist with marketing, advertising and guest communication.
• Support initiatives to attract guests, schools and group bookings.
• Assist with social media, promotions and guest engagement.

Minimum Requirements

• Previous experience in hospitality reception and reservations.
• Willingness to live on-site.
• Fluent in English and Afrikaans.
• Valid driver’s licence.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Confidence in learning new technology, systems and apps.
• A reliable, proactive approach and willingness to assist across resort operations.

Advantageous Skills

• Experience with Canva, WhatsApp marketing, AI tools and hospitality booking systems will be beneficial. isiZulu language skills will be an added advantage.

Salary & Benefits 

• R10,000–R20,000 per month, depending on qualifications and experience.