Receptionist / Switchboard Operator Facilities, Administration And Security Department (Pretoria) at FSCA South Africa

Purpose of the Job:

• To act as a front-line person and render professional administrative support to the Financial Sector Conduct Authority’s reception area.  The person appointed will report to the Manager: Facilities

Key Performance Areas:

• Customer centricity (customer service for good customer experience),
• Receive visitors and contractors, and register them on the electronic visitor management system,
• Communicate to staff and visitors professionally and effectively,
• Operate the switchboard professionally by directing all phone calls correctly,
• Record and distribute messages electronically via email, and telephonically (MS Teams), 
• Capture incoming and outgoing mail, and parcels on the electronic mail tracking system,
• Ensure general tidiness and cleanliness at the reception area,
• Check and monitor the switchboard telephone system,
• Adhere to departmental service delivery standards. 

Other Key Competencies:

• The candidate must demonstrate the following skills and attributes: computer literacy; customer service skills; problem solving skills; excellent communication skills and proficiency in English; be highly reliable and a trustworthy person who respects confidentiality; have good human relations skills; and telephone etiquette skills. 

Requirements

• Matric Certificate (Grade 12), studying towards a Higher Certificate in Office Administration (or equivalent certificate) NQF 5, with at least minimum 2 years’ experience as a Receptionist or Administrative Assistant or Hospitality Assistant or Customer Care Agent.

Closing Date: 25 February 2026.