Receptionist / Switchboard Operator - Hillcrest at Busamed

Summary

Busamed Hillcrest Private Hospital is looking for suitably qualified customer-orientated person to provide timeous, efficient front-line service to patients and visitors. The position encompasses preadmission, admission, reception, data capture and switchboard duties, ensuring a friendly stressfree admission process and frontline patient liaison. The job also includes the accurate capturing of patient data.

Requirements

• Accurately capture all relevant patient information pertaining to patient admission ensuring 100% compliance in all admission processes on SAP system.
• Assist with pre-admission of patients as necessary
• Identify and report on gaps analysed during the admission process and follow up timeously.
• Ensure professionalism, conduct and friendliness at all times when dealing with internal and external customers
• Responsible for the marketing of the department and services offered to admitting doctors and follow up with non-compliance.
• Assist with admission internal audits and quality reviews pertaining to department needs.
• Assist with adhoc duties as and when instructed by the line manager thus ensuring you promote a harmonious team effort within the department.
• Maintain effective relationships with all internal and external customers, and ensure all actions promote customer service excellence.
• Ensure processes are in line with the working procedures and policies of Busamed Gateway Private Hospital. 

Work Experience

• Minimum Grade 12 (Matric) 
• 1 - 2 years’ work experience in a hospital environment.
• Preference will be given to applicants with SAP experience
• Customer-oriented with exceptional interpersonal skills

Knowledge

• Computer literate – must be accurate and pay attention to details
• Proactive, organised and able to multitask and work well under pressure
• Participative and able to work as part of the team.
• Professional in appearance
• Flexible.