Recoveries Manager at Woolworths

Main Purpose

• To manage, influence and guide EDC processes and tactical/strategic operational initiatives in order to maximize recoveries through improved efficiency and effectiveness measures - Define, analyse, report, monitor and mitigate risks associated with legal collections and statutory processes -whilst ensuring compliance to SLA's and legislative requirements. 

Responsibilities

• Relationship Management
• Analysis and reporting;
• Reporting
• Performance / EDC Portfolio Management
• Compliance
• People Management 

Key Competencies

• Communication skills (verbal and written) in English
• Analytical skills (data analysis)
• Computer literacy: Advanced MS Excel, MS Word. Intermediate MS PowerPoint, MS Office
• Negotiation and relationship management skills
• Presentation and facilitation skills
• Business acumen
• Attention to detail (accuracy)
• Structured thinking and approach (process orientation)
• Adaptable to change
• Proactive/Self-starter
• Client service orientation
• Coaching and mentoring skills
• Project Management skills
• Deadline driven (sense of urgency)
• Problem solving skills
• Emotional intelligence
• Team player

Qualifications

• A relevant law degree (i.e. B. Comm (Law) or LLB degree)
• Post-graduate qualification - Advantageous

Experience Required

• At least 5 years in a legal collections / recoveries and regulatory / industry role within the collections, financial and / or retail industry including functional experience related to:
• Managing a collections environment (i.e. call centre and/or campaign management)
• Process management
• Legal Collections (Legal follow-up processes and strategies)
• Managing EDCs
• At least 3 years’ Debt Review, Administration and Estates related experience

Additional Requirements

• Sound knowledge of relevant Statutory requirements and all legal procedures;
• In depth knowledge of the process workflow of overall Outsourced Collections and Recoveries -Processes;
• Own reliable transport and valid driver’s licence are pre-requisites
• Willingness to travel nationally on a regular basis
• Ability to work in an open plan environment