Recruiter (Bulk & Call Centre) at Optimal Growth Technologies

Role Overview

• We are seeking an experienced Bulk Recruiter to support high-volume recruitment for a fast-paced call centre environment. The successful candidate will be responsible for the full recruitment lifecycle, sourcing and hiring large volumes of customer service, sales, collections, and support agents while ensuring a positive candidate experience and meeting strict hiring deadlines.
• The ideal candidate has proven experience recruiting for contact centre environments and thrives in a target-driven, high-volume recruitment setting.

Key Responsibilities

Bulk Recruitment

• Manage end-to-end recruitment for high-volume call centre vacancies.
• Source, screen, interview, and shortlist candidates for multiple roles simultaneously.
• Conduct competency-based telephonic and virtual interviews.
• Coordinate interviews, assessments, and hiring days.
• Build and maintain talent pools for ongoing recruitment campaigns.
• Ensure recruitment targets and turnaround times are consistently achieved.

Candidate Sourcing

• Source candidates through job boards, LinkedIn, social media, referrals, recruitment databases, and community outreach initiatives.
• Drive bulk recruitment campaigns and recruitment events.
• Build talent pipelines for future hiring requirements.

Stakeholder Management

• Partner with hiring managers to understand workforce requirements.
• Provide regular recruitment updates and market feedback.
• Deliver an exceptional candidate and stakeholder experience throughout the recruitment process.

Recruitment Administration

• Schedule interviews and communicate with candidates throughout the recruitment process.
• Prepare offer documentation and support onboarding activities.
• Maintain accurate recruitment records within the Applicant Tracking System (ATS).
• Ensure compliance with recruitment policies and employment legislation.

Reporting

• Track recruitment activity and hiring progress.
• Produce weekly recruitment reports and pipeline updates.
• Monitor recruitment metrics including time-to-fill, source effectiveness, and hiring targets.

Qualifications

• Diploma or Degree in Human Resources, Business Administration, Psychology, or a related field (advantageous).

Experience

• Minimum 3 years' recruitment experience within a high-volume recruitment environment.
• Proven experience recruiting for call centre/contact centre operations.
• Experience recruiting Customer Service, Sales, Collections, Technical Support, or Back Office agents.
• Experience managing multiple vacancies and meeting aggressive hiring targets.
• Recruitment agency or BPO recruitment experience will be highly advantageous.

Key Skills

• High-volume recruitment
• Call Centre recruitment
• Candidate sourcing
• Behavioural interviewing
• Talent acquisition
• ATS & recruitment systems
• LinkedIn Recruiter
• Microsoft Office
• Recruitment reporting
• Stakeholder management

Key Competencies

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, target-driven environment
• Excellent planning and organisational skills
• High attention to detail
• Strong relationship-building ability
• Results-oriented and resilient
• Problem-solving and decision-making skills
• Customer-focused mindset
• Ability to manage multiple priorities simultaneously

Success Measures

• Achievement of weekly and monthly hiring targets.
• Delivery of quality candidates within agreed turnaround times.
• Positive candidate and hiring manager experience.
• Strong recruitment pipeline for ongoing bulk hiring campaigns.
• Accurate recruitment administration and reporting.